My son attended this kindergarten for 10 months. Initially, our experience was positive, but things changed significantly when the manager went on leave and a new manager took over.<br><br>During those 10 months, I had one of the most stressful experiences as a parent. Both my children started attending childcare at just four months old, and I have never felt as worried and anxious as I did during this time.<br><br>My son frequently came home with scratches on his face, bite marks, and bruises. In many cases, the staff were not even aware of how these injuries occurred. Every time I raised a concern, I was given responses like “sorry, it happens,” “staff were not aware,” or “we will investigate”—but no meaningful follow-up ever happened.<br><br>In the last month alone, my son was injured four times. When I requested CCTV footage, I was told that head office would review it and provide training if needed, but no clear answers were given. Incident reports were either incomplete or not properly handled, and I was asked to sign forms with missing information, which I refused.<br><br>Even after raising concerns in my exit form, no one contacted me or acknowledged the issues. This lack of accountability is extremely concerning.<br><br>Communication at the centre was very poor. Staff did not properly hand over information between shifts, often responding with “I don’t know, I’ve just started my shift.” This reflects a serious gap in processes and responsibility.<br><br>Additionally, the management was unprofessional when handling my refund. I was informed about it three months ago and provided my bank details immediately, but despite multiple follow-ups with both the centre and head office, there was no clear update. I only received a proper response recently, which I appreciate, but it should not have taken this long.<br><br>Overall, I found the centre to be negligent and poorly managed. A kindergarten should be a safe and nurturing environment for children—not a source of stress and anxiety for parents.<br><br>If you value your child’s safety and wellbeing, I would strongly advise reconsidering this centre. Otherwise, be prepared for ongoing stress and the need to constantly follow up on serious concerns.