My daughter attended this centre for the last two years and really happy to see the progress she made. The educators are very friendly, caring and welcoming. As my daughter is preparing to attend the next phase of her education, I want to thank all the educators and staff of the centre to be part of the journey. We will always remember the care and support she received here. All the best.

We have had such a wonderful experience with Austral Community Kids. My child has now finished childcare as he is starting kindy, and we are so grateful to the whole team for the care, kindness and support they have given him.<br><br>The educators have always been caring, friendly and welcoming, and it was lovely to see how happy and comfortable he became while attending. We always felt that he was well looked after and in a safe and nurturing environment.<br><br>Thank you to all the educators and staff for being such an important part of his early years. We will always appreciate everything you have done for him and will definitely recommend Austral Community Kids to other families. ❤️

All the wonderful staff at CKA are so caring and helpful with both my kids. My eldest has been attending for over a year and a half and has flourished and learnt so much. The staff in particular are so caring and go above and beyond for all the children. I’m so grateful for this beautiful centre.

* TAKE NOTE - All reviews are for previous management & staff.<br><br>Unfortunately, our experience with Community Kids Austral was extremely disappointing, and I would not recommend this centre to other families.<br><br>There were a number of issues during our time at the centre which what ultimately led me to withdraw my son. Management & head office both know why.<br><br>I was extremely unhappy with the way certain celebrations and activities had been given the bare minimum, while other celebrations and activities had full focus. Not a very inclusive daycare.<br><br>Unfortunately, things became even more frustrating after I handed in my son’s withdrawal. I was presented with a bill for 6 days in full, despite my son having been marked absent as per centre managers decision to do so (not mine). I had concerns with head office about how the Child Care Subsidy was being applied and communicated.<br>I had also communicated with the centre manager, she assured me it will all be fixed and corrected, next thing I know it was handed to a debt collector. Trying to resolve this situation (can confirm it was never resolved) was incredibly stressful and only reinforced my decision that leaving was the right choice for our family.<br><br>Nothing was resolved, nothing has changed.<br><br>A childcare centre should be somewhere parents feel comfortable leaving their children, where concerns can be raised without feeling dismissed, and where families are treated fairly and respectfully.<br><br>I genuinely hoped the centre would take on feedback like this seriously. I am genuinely happy that I have seen some amazing families leave this daycare. It’s not the same anymore and it’s extremely disappointing.<br><br>I will continue to voice my concerns with other parents who consider sending their children here, as I would NEVER want any parent to go through what we have been through with this daycare.

A Truly Exceptional Centre — Caring, Professional, and Committed to Every Child Our family has been part of this centre community for more than three years, and our experience has been nothing short of outstanding. The educators are consistently thoughtful, accommodating, and friendly — not only with parents, but with every child who walks through the door. The genuine care they show is visible in the way they teach, nurture, comfort, read to, feed, and love the children. My daughter has absolutely thrived here! One thing that has always stood out to me is the professionalism and communication of the team. Whether it’s daily routines, programming, health updates, or upcoming events, we have always been given clear information well in advance. Even when unexpected operational or regulatory constraints arise — as they do in any centre — I’ve found staff to be transparent, organised, and respectful in how they handle adjustments. On what was a proud day for us, our daughter recently graduated along with nearly 60 other children — which in itself is a testament to how well-regarded and trusted this centre is. Because of the unusually large cohort and the need to comply with safety and space regulations, the centre communicated multiple times that attendance would need to be limited to two family members. This was emailed and also mentioned to us verbally well in advance so that we had enough time to plan for the evening. It was an extremely hot day, and the indoor space — even with the air-conditioning working hard — understandably reached capacity with children, educators, and more than 120 adults in attendance. The outdoor play areas, while wonderful for their intended purpose (play equipment, sandpits, cubbies, and uneven surfaces), simply wouldn’t have safely accommodated a formal event in those conditions. From what I saw, the poor staff were doing their absolute best under these challenging circumstances to prioritise the children’s safety and comfort, and to ensure that everyone could still enjoy the ceremony. Managing crowd limits in a hot, busy room is no easy task, yet the team remained patient, calm, and respectful throughout. And they pulled off an AWESOME evening!! Despite the challenges, the graduation evening was a great success!! The children sang and performed, proudly wore their adorable graduation gowns, and each one received their certificate with an official handshake from the centre management. It was incredibly cute to watch, and remarkable how warmly every child responded to the staff. Afterwards, we all (families, staff, and kids), enjoyed snacks and cakes together outside - thankfully it had cooled a bit by then! Parents were applauding, chatting, and smiling, kids were running and playing— it was a genuinely beautiful way to send off our children to school, and for my daughter it was a truly significant and memorable moment. In all my interactions with the centre — from daily drop-off conversations to parent evenings to this final graduation — I have always felt heard and respected, confident in the team’s decision-making, and grateful for the loving, stable environment they create. It speaks volumes that several families I know, including my own sister and brother-in-law, travel well outside their local area just to bring their child here. That’s how trusted this centre is. We have absolutely no regrets choosing this centre for our daughter. Her early years have been enriched by a team who poured time, skill, and genuine affection into her growth. She leaves confident, happy, and ready for school — and we credit so much of that to the wonderful people here. I highly recommend this centre to any family looking for a place where children are truly known, cared for, and celebrated. To Natalie and the amazing team - Thank You - sincerely... Your untiring efforts to create a such a welcoming, safe and warm place for our most precious children, and your input into shaping our daughter's early foundational years is so very greatly cherished. Thank you.

Community Kids Austral has been amazing! My son is always so happy thanks to the genuine care from Natalie and the team. The recent graduation was beautifully organised and such a special celebration. We’re so grateful! It’s wonderful knowing he’s thriving in such a supportive environment. Highly recommended!

Before our son began at this preschool, he was quite behind for his age. He couldn’t count confidently, write his name, or even draw a clear picture. Within just one year, he has absolutely flourished! His confidence has grown, he can write his name, count, draw beautifully, and is more than ready for big school thanks to the incredible guidance and support he’s received. The teachers put in genuine effort with every child and truly care about preparing them for the next stage. Despite having limited space in some areas, they make the absolute most of it and always create fun, engaging learning environments. Their events, activities and special days are always so thoughtfully organised and full of excitement for the kids and families. We are so grateful for what this preschool has done for our son. They have supported him, encouraged him, and helped shape him into a confident little learner ready for school life. I highly recommend this preschool to any family considering it!

Thank you Natalie and all the staff at community kids Austral for making graduation such a special moment not only for our child, but they went above and beyond to cater for parents on such a extremely hot afternoon by holding the ceremony indoors with air-conditioning. Thank you for all you do for our children I have experienced nothing but great communication and help throughout the many years at this centre, keep up the amazing work.