Poor service and management.

I did tour at Guardian childcare and mentioned I would like enrol my child for once in a week. Tegan showed me centre and explained about fees. She wrote on peace of paper based on CCS 69% fee would be approximate $25 per day. Based on that I decided to enrol my child , when I was completing the form there was condition if it’s one day, it must be Monday or Friday . I emailed that this should have been informed to me as it’s key information for someone who is enrolling for one day. It was my first bad experience . Second bad experience they did not contacted me about orientation. I called them then my kid missed second orientation day as there was no time left before his starting day. I made my mind to cancel the childcare as I did not like it also I felt childcare was not up to my expectations. Third issue- I got charged in advance which was not informed, (not a big issue) . However today Tegan and Danielle told me fee would be $59 it is more than double not approximate of $25 . I called another childcare told my subsidy 69% they informed me my fee would be $59. Tegan clearly made mistake when calculating at first point. If you make a mistake, own it and resolve it. I emailed to resolve however they blamed Centrelink. Poor management, childcare not up to standard , if any issue came up . They will never take ownership or fix it

I cannot express enough gratitude for the incredible care and love my son has received since starting at this centre in September 2025. As a mother of a child with ASD who is somewhat non-verbal, finding a place where your child is truly seen, understood, and celebrated is everything. He is the happiest he has ever been, and I truly believe this centre has become his second home. I want to express my deepest, most special gratitude to Sonali. From day one, the way she has cared for my son has been nothing short of extraordinary. He is so deeply attached to her, and as a mother, being able to rely on someone so completely is a gift. Sonali knows him on such a profound level and she notices even the smallest details of his habits. For instance, she recognized that he struggles to eat when it gets noisy, so she ensures he has his own special, quiet mealtime where she provides one-on-one attention. This allows him to feel relaxed and finish his meal in the calm environment he prefers. Her level of observation and genuine love for him is visible in everything she does. The educators here are masters at engagement. Despite my son having his own unique way of exploring the world, the team makes sure he is never left out. They adapt activities so he can participate alongside his peers, providing just the right amount of help to help him navigate his surroundings with confidence. I am also so impressed with how the centre keeps us updated via Storypark. The daily learning stories and photos are wonderful, but the individual monthly stories are truly beautiful and so thoughtfully written. I want to mention Tegan, Katherine, Mythili, Chutima, and Siri for the absolute love and care they pour into the children’s wellbeing every single day. A special shout-out to our beloved Chef Sandra, who is always so welcoming and makes the most delicious meals. She is fantastic at communicating with parents about feedback, which is so important as my son is a very picky eater. I was even touched when the Centre Manager, Tegan, went out of her way to order the specific yogurt pouches he loves. Tegan puts so much effort into arranging the rooms so beautifully to make the children feel good, and the way they celebrate all cultures, like the Eid celebration for families, shows how much they respect and value us. Thank you to the entire team for making my child feel so safe, loved, and included.

My daughter has been attending Guardian Childcare & Education Tarneit Grand Central since the day the centre opened, and we’ve had a wonderful experience. She is learning so much, and the team are fantastic at keeping families updated through Storypark and chatting with us at pick-up about what she has learned during the day. After having six weeks of holidays, she resettled back into care with ease, which made us as parents feel really comfortable.We know she is happy and feels safe there, as she is always active and excited to see us at pick-up. A special mention to Sandra, for her awesome cooking skills and daily updates on menus. Also special mentions to Munfarah and Sharmin, who are amazing educators, who warmly welcome my child every time they see her. The centre is always clean and provides lots of engaging activities for the children each day. 😊

My child has been attending the childcare from past 7 months and we have had a great experience. Since then we have noticed wonderful progress in our kid’s communication, object identification, being independent eater and developing social skills. Most of the educators are very caring, patient and engaging kids in some activity throughout the day which I love about this centre.

After visiting a few Daycare Centres, we only chose Guardian Tarneit Grand Central for our son and couldn't be happier with our decision. From the moment we toured the centre for the very first time, we loved the friendly atmosphere and were welcomed by Tegan who explained everything in detail and eased our worries to help settle our son. Her communication skills were truly outstanding. My son started going to Nursery and is now in Toddler 1. All his educators are very friendly and caring. Saba is amazing with her knowledge, skills and provided exceptional care for my son in Nursery Room. In Toddler 1, I am highly satisfied with Munfarah and Sharmin. They both put a lot of effort in providing the best care possible for all the little ones and I feel very satisfied, knowing that my son is safe and secure. Sharmin and Munfarah always tells me about how my son's day went and happily answer my queries. All the staff of GTGC is wonderful. The chef Sandra is beyond amazing in her cooking skills and always welcomes with a beautiful smile. Choosing GTGC was the best decision we made for our son 😊 and I have also recommended this centre to my friends 😊

I have enrolled my daughter in the guardian day care centre, in the starting we are so worried but now my always ready to go to the centre and she plays and learns so many things. Staff members are so good and supportive. Thank you to all of the staff members

My daughter enrolled in kinder 1 and she settled so well because of the support of the educators. She loves to go there and the team is so helpful and supportive. The office is also so welcoming and warm. Now I have enrolled my son in Nusery and I couldn’t be happier with the fact that he is in safe place.

We are very happy with the care our daughter receives at this childcare centre. The educators are kind, patient, and truly care about the children’s wellbeing and development. The environment is safe, clean, and very welcoming. The staff communicate well with parents and keep us updated about our child’s progress and activities. It gives us great peace of mind knowing she is in such a caring and supportive place. We truly appreciate all the effort the team puts into creating a nurturing and fun learning environment for the children. Highly recommended!