Pelican Cairnlea have been so helpful with any questions we had. The care they show is not only towards the kids but extends to their families as well. The daily updates are very prompt and allows you to have insight in your child day. The educators there are very attentive and cater for bubs needs.

My son loves coming to childcare and has learnt so much in the short time he’s been attending. You can tell the staff really care about the kids, everyone is so kind, accomodating and friendly

From the very beginning, the educators and staff have been warm and welcoming. Julie has been very supportive on our family throughout and is always helpful. The communication from the centre is excellent. We are always kept up to date with our child’s development and daily activities through the app and in-person chats. We are thankful to Mohammed, Mansi and Manjit as my son’s educators for always providing information regarding my son’s development. We have seen significant progress in our child, both socially and developmentally, and we thank the team for being part of that, creating a caring, fun and learning space to grow. My son is excited to attend and play with his friends. We are truly happy with our experience at Pelican Cairnlea and couldn’t think of a better kindergarten for my child.

Have had a great experience with Pelican Cairnlea. My son started in November 2024 and has thrived under the educators guidance. Very happy and strongly recommend the team.

I had a very disappointing experience with this childcare centre. My son attended the centre in late 2023, and within just a few weeks, he was moved to a younger class without any notification or explanation to me as a parent. I was very concerned about the quality of care in the new class, as I didn’t observe any meaningful engagement or proper attention given to my child during that time. Communication was poor from the start. There was rarely anyone at the reception to assist parents or answer questions. When I needed a holiday form, I had to ask a teacher, who gave me the form but told me to just leave it on the office table after filling it in—there was no one there to receive it. Later, I decided to withdraw my son from the centre. Again, no one was available at the office, and it took days before I could speak with someone. When I finally did, I asked about the holiday form I had submitted earlier, but I was told it was never received. I had to explain when and where I left it. The staff member then agreed to process it manually. I also raised my concerns about the care my son had received, and she acknowledged the issue. She agreed to make that day (our conversation day) the last day of care as an exception to the two-week notice period and asked me to sign a withdrawal form. Before I left, I confirmed again that this would be our final day and asked her to send me the final payment details, since I had paid fees in advance. She agreed. However, after returning from our holiday, I noticed that my account was still being charged for care—even for dates after my son had stopped attending. I visited the centre again, but again, no one was available at the office. A teacher told me she would leave a note for the staff to call me back, but no one did. Eventually, I received a text message asking me to pay the outstanding balance. I contacted the finance office directly, explained the situation again, and was told they would follow up with the centre. But again, no one got back to me. Weeks later, I received another payment request. Again, I called and got the same response—but still no resolution. Eventually, months later, a third-party collection company contacted me, asking me to pay nearly $1,000. This amount included fees for 1.5 months after the agreed final day, even though my son was no longer attending, and I had enrolled him at another centre. I had to explain the entire situation again to the collection company and requested confirmation from the original centre about my son’s last day of care. After asking for the end-of-care form, I stopped receiving emails from that collection company. But recently—months later—another third-party agency contacted me again demanding payment. This situation has dragged on far too long. I’ve tried multiple times to get the correct final invoice and confirmation from the centre, but there has been zero follow-up or accountability. In Summary: • My child was moved to another class without informing me. • There was consistently no staff at the reception to help. • Important forms were misplaced or ignored. • Communication between staff and departments is extremely poor. • I was charged after withdrawal despite confirming the end date in writing. • No one took ownership of the issue, and I ended up being contacted by debt collectors. This experience has been incredibly stressful and unprofessional. I absolutely do not recommend this childcare centre to any parents looking for a trustworthy and reliable place for their children.

I do not recommend this childcare centre. They are consistently understaffed and do not have enough classes to meet the needs of different age groups. Many times when I arrived, I saw that all the children—regardless of age—were grouped together in one room. My child is 4 years old, but was often placed with 2- or 3-year-olds, which is not appropriate for their development or safety. There is also rarely anyone at the reception, and the cleanliness of the classrooms is below standard. It feels like the centre is more focused on collecting money than providing quality care or education. For the amount of money being charged, the service is not worth it. Please consider other options before enrolling your child here.

The educators made me and my family feel very welcome and always informed me on my childrens day. Both my children were always happy and excited to go running down the hall way into their rooms. Couldn’t recommend them enough.

Thank you for all the wonderful support & care for my two children, it's nice to have someone you can trust with your kids, while studying and working.

I love this place and so does my child. It’s very nice to know that he is in a caring environment while he isn’t home.

My daughter went to pelican childcare cairnlea from when she was just 3months old. She absolutely loved coming and the staff in all her rooms from the time she started until she went to school went above and beyond for her. I couldnt recommend this centre enough.