Our child attended Lullaby Early Learning Centre (now Smartland Boutique Early Learning Varsity Lakes) for approximately 2.5 years. For the vast majority of that time, we were happy with the care she received and developed positive relationships with many of the educators.<br><br>Unfortunately, our experience changed considerably during the final months of her attendance, ultimately leading us to withdraw her from the service.<br><br>Over a period of approximately seven weeks, we experienced three separate incidents involving our child being collected without underwear following toileting. We raised concerns regarding the supervision of our child during bathroom routines.<br><br>Following our complaints, the centre conducted an internal investigation. In written correspondence, the approved provider acknowledged that our initial concern had not been escalated to management and identified that existing supervision and toileting procedures had not been reinforced during afternoon routines. The centre subsequently outlined a range of corrective actions, including strengthening bathroom supervision, reviewing procedures and introducing additional monitoring.<br><br>While we appreciated that management investigated our concerns and outlined corrective measures, our interactions with the new owner and approved provider ultimately compounded our concerns rather than restoring our confidence. We found these interactions particularly disappointing and were left feeling that our concerns were not being approached in the collaborative, understanding and supportive manner we had hoped for, particularly given that they related to the wellbeing of our young child.<br><br>We subsequently referred the matter to the Queensland Department of Education. Following an investigation and internal review, the Department determined there was insufficient evidence to substantiate a breach of the applicable legislation. While we acknowledge this finding, it does not change our personal experience, the concerns we raised or the reasons behind our decision to withdraw our child.<br><br>After 2.5 years with the centre, this was an incredibly disappointing way for our family’s relationship with the service to end. We had placed considerable trust in the centre and its educators over that time, which made the experience particularly difficult. Prior to this period and series of events we had been firm advocates for the centre.<br><br>We genuinely appreciate the many educators who cared for our daughter throughout those years and wish them all the best. Our concerns relate specifically to the incidents experienced during the final period of her attendance and the subsequent handling of those concerns.<br><br>Every family’s experience will be different, but we believe it is important to share ours openly and factually so that other parents can make their own informed decisions.

Lullaby is absolutely incredible. We cannot express just how grateful we are. We feel extremely lucky and so happy that we have spent nearly 5 years at Lullaby with 2 more to go. All 3 of my daughters have been very fortunate to experience the loving, nurturing and supportive environment the staff and educators create everyday. The centre is just beautiful and the activities planned both indoors and outdoors are always creative, educational and fun. We cannot thank the educators enough for their hardwork and dedication to our children, for genuinely caring and creating positive learning environments that encourage a real love for learning. All the children are happy and smiling on drop off and pick-up and the staff are always warm and welcoming, knowing names and filling you in on the day your child had and the fun-filled days to come. My girls have had the most wonderful years at Lullaby, we cherish their early learning experiences and the beautiful friendships we and they have all made along the way.

I find it hard to put into just a few words how truly special Lullaby is to our family. Both our girls have been lucky enough to attend Lullaby over the last 5 + years. Trusting others to look after your children can be difficult as a parent, however Bec and the team at Lullaby have made it such a beautiful, personal, gentle and positive experience. Going out of their way always to make sure we are supported. Our oldest daughter is now at school and Lullaby still continues to support us with resources to help with the transition into school. We adore all of the gorgeous staff who have looked after our girls over the years and are truly grateful we found Lullaby!

I cannot adequately express in words how grateful and blessed we feel that our Son is going to Lullaby’s. As a super anxious first time Mum, everything about sending our little man to daycare completely overwhelmed me. But I very quickly realised that I didn’t need to be worried for a second. All the ladies at Lullaby’s are the most kind, caring, empathetic, dedicated, incredible (seriously, I could keep going) people, who are beyond amazing at their jobs and have created a top tier centre and overall atmosphere that is second to none. Our Son is loved and cared for in a way I didn’t think possible outside of our own home/family and that care and support is then extended to us as parents (for which I am SO thankful for whilst we navigate new parenthood). Thank you, thank you, thank you from the bottom of our hearts

We have had children attending Lullaby for nearly 5 years and love that many of the educators have remained the same over the years. Lullaby offers a family centred environment where you can feel confident your child/children are loved and valued who they are as individuals.

It would be impossible to put into words how much we love our Lullaby family. From going to over 10-15 daycare tours prior to enrolling at Lullaby, as soon as we stepped foot into their centre it instantly felt like the perfect fit. We are about to restart our journey next year back into the Snugglepots room- baby nursery, and are that excited for the new beginning again (I nearly told Channy the Lullaby’s Director I was pregnant before telling my husband 😂). Thank you so much for all your love, care and compassion over the past 18months Lullaby, here’s to another 5 years ❤️

We were so incredibly lucky to sign out eldest up to Lullaby the week they opened, nearly 6 years and 3 children later, it's still one of the easiest and greatest decisions we made. The educators are incredible, caring, imaginative, kind, patient and empathetic and the admin team are on the ball! All round a fantastic centre.

From the moment we enrolled our children, we have been consistently impressed by the nurturing and stimulating environment that the staff have created. The teachers are exceptionally dedicated, going above and beyond to ensure each child feels supported and valued. What stands out the most is the sense of community and care. We are incredibly grateful to have found such a wonderful place for our children. Thank you to all the staff for creating such a magical start to our children's educational journey.

I couldn't be more grateful for the exceptional care that my children receive at Lullaby. From the very first day, it was clear that the staff are not only highly professional but also incredibly nurturing. They create a warm, loving environment where my children feel safe and valued. I trust them completely with my little ones, knowing they are in the hands of people who genuinely care and are dedicated to fostering both emotional and intellectual growth. The staff are always attentive, kind, and patient, making sure each child’s needs are met in a way that feels personal and genuine. It's rare to find a place that blends trustworthiness and nurturing care so effortlessly, and I am so thankful for everything they do! Highly recommend!

It’s hard to put into words just how incredible Lullaby has been for both my daughters over the past five years. We were fortunate to discover the centre when it first opened, and I made the decision to move my eldest daughter from her previous centre—a choice I’m so grateful for. From the warm and welcoming educators to the beautifully designed rooms and outdoor play areas, every aspect of Lullaby has created a nurturing and enriching environment for my children. The friendly greetings each day and the genuine care from the staff have made it feel like a second home. As we enter our final year at Lullaby, with our youngest starting school next year, I’m cherishing every moment we have left at this wonderful centre. We will always be grateful for the love, support, and amazing experiences that have shaped our daughters' early years.