After a very difficult experience with other childcare centres, where I was receiving daily phone calls, being asked to pick my child up early, and being told my child could no longer attend, I was feeling exhausted, anxious, and defeated.<br><br>The moment I met Xrystine, I knew this place was different. The way she spoke about children's rights and seeing each child as a whole person made me feel heard and understood for the first time. I was incredibly anxious during my child's first week and spent every day waiting for that dreaded phone call.<br><br>Instead, I found myself crying at drop-off during Week 2 when educators were telling me how funny, kind, and wonderful my child is. In 8 weeks, I have received only one phone call. When Xrystine called, I immediately panicked and asked if I needed to come and pick my child up. The shock in her voice when she replied, "No, absolutely not," was something I won't forget. She then spent a long time talking with me about the strategies being put in place, the staff training being undertaken, and the support available for my child. She even sourced specific resources to help meet my child's needs.<br><br>My child connected with Miss Ramneek almost immediately. She truly listens, puts children's wellbeing first, and has built such a beautiful relationship with my child. I regularly hear, "Miss Ramneek is my best friend!" Never before has my child spoken about an educator with so much love and trust.<br><br>On the rare occasions I don't see Ramneek or Xrystine at pickup, Tayla always takes the time to give a thoughtful handover and share something positive my child did that day. She knows all the children and clearly cares deeply about them.<br><br>I cannot thank the team at Children's Village Spring Farm enough for the care, effort, advocacy, and genuine commitment they have shown my child and our family. For the first time, I feel heard, validated, and supported. Most importantly, my child is happy, thriving, and has friends. For the first time in years, I can go to work without constantly worrying that I'll get a call to come and collect my child.<br><br>I will be forever grateful to Xrystine, Miss Ramneek, Tayla, and the entire team. You have changed our lives.