I have been so happy with my experience at Happy Hearts Petrie, and especially with the positive changes I have noticed since the new management team came on board.<br><br>As a parent, leaving your child in someone else’s care can be a really big thing, so knowing that your child is happy, comfortable and genuinely cared for means so much. I have noticed a really positive difference in the atmosphere of the centre since the change in management. There is a lovely sense of positivity, care and connection throughout the centre, and it has been really reassuring to see.<br><br>The new management have been approachable, caring and genuinely interested in making the centre a better place for both the children and families. Communication has also felt much more positive, and it is clear that a lot of effort is being put into creating an environment where the children can feel safe, supported and happy.<br><br>The educators have also been wonderful and have played such an important part in making our experience a positive one. Seeing our child enjoy going to daycare, being excited to see the educators and coming home happy makes us incredibly grateful for the people who care for him during the day.<br><br>A huge thank you to the team at Happy Hearts Petrie, particularly the new management, for the positive changes you have made. It really does make a difference to me as a parent, and I genuinely appreciate the care, effort and heart that goes into looking after my little one.

We have been with Happy hearts Reid street since 2022 and we really enjoyed the facility until the beginning of 2026 new managers came into the facility almost all staff had left apart from a small hand full. our child had become unsettled and no longer wanted to attend. Just as we were looking at changing her kindergarten in July 2026 it was taken over again by new management a warm welcoming member who is generally excited to greet our child at the door and wants to see her team succeed and happy. Our daughter seems to have become much more settled and happy to attend Kindergarten again and she herself feels comfortable with the staff who are always welcoming and seem to generally want to be there for the love of the job. The kids always seem to be happy and well kept during the day with not to many grubby faces or tears seen in the facility and our daughter can not speak highly enough about the kindy chefs food that she has eaten that day. All in all happy hearts Reid street seems to be on a trend up and we look forward to seeing the rest of our time with them until we attended a prep class with the new direction.

My son started at Happy Hearts Petrie Reid St. about a month ago. I must say my son has been to multiple centres and we have finally found perfection. The educators across the centre and in the Senior toddlers room are so dedicated to the learning and development of the children in their care. Since the start, the management team have been so helpful with paperwork and giving support with every question I asked.<br><br>Everyday we are greeted with a warm smile and a feeling that we are welcome. Richel and Ayla always have smiles on their faces and I couldn't have asked for a better management team.<br><br>My son has settled in so well and is learning so many new things everyday. I am grateful that his educators are so caring and genuinely show interest in building a relationship with my son.<br><br>Thank you so much for everything you have done for us!

My niece attends this centre and I am so grateful to the staff for being so attentive and inclusive. Thank you so much

We made the difficult decision to withdraw our child from this daycare after losing confidence in the management and the direction the centre was heading.<br><br>Our child had been attending for around two years and is naturally very shy and introverted. It took a long time for them to build trusting relationships with their educators and gain the confidence to ask for help. Those educators were absolutely wonderful and played a huge role in their development.<br><br>Unfortunately, over a short period, multiple long-term staff members left the centre. There was very little communication from management about what was happening, despite many parents asking questions. The lack of transparency was disappointing and made it difficult to feel confident about our child’s care.<br><br>The educators who cared for our daughter deserve recognition, they were kind, patient and genuinely invested in the children. Sadly, our concerns were with the management and the overall running of the centre, not the educators themselves.<br><br>Removing our child was one of the hardest parenting decisions we’ve had to make, knowing they would lose the friends and trusted adults she had finally become comfortable with. No parent wants to start that process over again.<br><br>I hope management takes the concerns raised by families seriously and works towards rebuilding trust. Based on our experience, I cannot recommend this centre to other families.

Was good at the start but really went down hill

I could write a novel but in simple, avoid this centre. As a parent, you should not feel exhausted, worried or overwhelmed sending your child to a daycare, and this is what i experienced within our first month at this centre. As per the below comment, this centre DOES unfortunately cares more about their reputation and constant aesthetic interior/exterior re-designing oppose their ex-staff/children. It has been a long journey with this centre, with nearly 100% staff turnover and nearly 40-50% exited children numbers within months! Staff, especially management lack basic communication. No one relays any information. Accounting & billing was truely a mess and the list goes on .. and on.. Look elsewhere.

I used to love this centre however our stay was cut short just over 4 months of being there. For a first time parent who was nervous about putting there child in daycare, I had done my research and listened to recommendations. At the time this centre was highly recommended for the area. When the centre underwent management change, that’s when I noticed the centre took a turn for the worst with multiple staff leaving. This became an issue when having to merge Toddlers with Nursery room due to staffing issues. Other issues I had noticed was on multiple occasions my child would come home hungry and thirsty, therefore I constantly was checking throughout the day how much they were eating as recorded on the app parents were able to access about their child. A few times no recordings would be made until late afternoon, or if a recording was made stating my child had eaten a lot less then what they usually do which would explain my child being hungry. Other issues such as payments, paying more than daily rate. I had brought this up in email a few times requesting to pay less so my account wasn’t in credit and I was paying what was required, nothing ever got resolved. Many times items such as shoes & socks being lost due to staff not putting shoes back on the child after nap times. Additionally watching every time on drop off my child being upset. My biggest issue was when my child was left unsupervised by an educator for a period of time only to be found by another educator in a room where they shouldn’t have been. Then when the investigation undertook place at the centre I really had thought my child was apart of this said investigation, only to find out they weren’t. To me that was a massive red flag that multiple children had been missing due to staff not being able to look after the children, and it only made me wonder how many others were there that weren’t spoken about like my child who had went missing. Since leaving this centre & entering into another, all the issues spoken about above I no longer have problems with. Most importantly I have noticed my child is thriving more, no longer being upset on drop off, and has learnt a lot more than what this centre taught. I understand some centres undertake management changes and staff changes however when you have a whole centre having staff turnover max at around 90-100% capacity this screams a red flag because internally there is something going wrong with the centre. Yes this daycare would have heaps of availability now due to the amount of parents who have taken their children out of this centre, but choose wisely there’s a reason why us parents have made this decision. I would rather keep my child home then send them to this daycare

Initially our experience with Happy Hearts Reid street began positive our daughter had been here for 22mths she was very shy but made bonds with her educators and peers turnover was low. Recent experience is opposite to this. When new “management” started in January of this year we had started to notice a shift in the centre regular staff slowly disappearing and new faces appearing (no explanation as to staff movements) they weren’t directly involved in our daughter’s care but would be there on pick up and drop offs. When new management began our payment issues started(3 draws in one week even with management aware and apparently “fixed it”. In April there was a huge shift due to an incident in which 6 people left/ were let go, 3 weeks post this incident 13 staff total had left/resigned/or intended to resign this was extremely concerning for us and is in no way normal for any workplace particularly a small one. Due to management mishandling and extremely poor communication of this event/ the aftermath we decided to look elsewhere. Promises were broken our trust and confidence in management was non existent. We received no update as to how our daughter was coming and her future care plans. All the educators involved in our daughter care in the senior Toddler room had left. The effect this has had on our daughter was evident to us this affected her deeply and her communication to the educators had lapsed. In the weeks following the educators leaving we were told a generic “she had a beautiful day” but this definitely wasn’t the case she was coming home to us angry and upset . On almost every pick up in the 3 weeks post she had a wet/full nappy with on one occasion it was fully soaked though when my husband picked her up off the floor he was told by the educator on that “I noticed it was getting full we were just about to change her”. This showed us her distrust in her surrounds as she hates having a full nappy. Her water bottle was almost always completely dry/empty during this time and on these occasions on the way home she would consume almost a whole bottle of water. Comparably we have been at a new daycare in the area now for 2 weeks although this change was hard for our daughter(sad she wouldn’t be seeing her friends ) we had been getting a happier child back and she doesn’t have an intense thirst or wet nappy anymore. Communication from management was extremely poor. An example of poor their poor communication would be the way they communicated the incident in which 6 staff members were let go. On the Thursday we received a notification that they had “undergone an investigation, and as a result, some difficult decisions have been made to ensure the ongoing safety and wellbeing of all children in our care.” They then blocked the comments so we were unable to get any further information to query weather or not our child was in immediate danger to make a long story short they left us hanging for 4 days not knowing if our children were safe. We sent a private message which wasn’t answered during this time were promised better communication but Quality and effective communication hasn’t improved yes there is more of it but isn’t effective or purposeful communication. As a direct result of management’s actions post this/ leading up to along with the declining care for our daughter we left the centre (we don’t blame the educators specifically but with so many people gone they were clearly understaffed and overstretched). They did reach out for feedback directly to management but we had/have little to no confidence that it would make a difference. If you have made it this far in the review maybe you have had a tour? Yes it’s is a nice looking facility it has lots of things included it is the most expensive around but they have some serious problems/issues. Do yourself and child a favour and look elsewhere ask the local community group on their current recommendations first do research check the NQS and compare.