I strongly do not recommend this childcare centre. Our experience raised serious and ongoing concerns about professionalism, supervision, and overall management. Firstly, I were extremely uncomfortable with how our child’s personal information was handled. There were situations where information about our child appeared to be shared with other parents. This is unacceptable for a childcare environment and raises serious concerns about confidentiality. Secondly, the level of supervision and guidance was far below expectations. During pick up times, the environment often felt chaotic and uncontrolled, with children left to manage themselves and very limited direction from educators on appropriate behaviour. It did not feel like a structured learning environment. I also observed that the childcare center director had very little visible engagement with the children. Most of the time, she remained in the office, often on her phone or with headphones on. There was minimal interaction with families or children, and even basic details, such as correctly addressing children’s names in communication, were not handled carefully, which reflects a lack of attention and responsibility. In addition, some staff interactions made us increasingly uncomfortable. Communication was often repetitive and intrusive, with the same personal or family-related questions being asked multiple times, even after we had already provided answers. This felt unnecessary and inappropriate, and no clear support or solutions were offered. I also noted that some educators had their own children in the same group they supervise, which raised concerns about fairness and equal attention to all children. Finally, I observed that photo taking appeared to be staged. Groups of children were rotated in and out purely for photos, which disrupted their routine and did not appear to prioritise genuine learning or engagement. Overall, this experience did not meet even basic expectations for a childcare centre. I have since withdrawn our child, and the difference in care at another centre has been significant. Based on our experience, I strongly advise other parents to seriously reconsider before enrolling their child here.

Absolutely the worst child care centre. My child suffered a whole time. Director is the main problem and the attitude towards kids cascade down to all the educators. Do not waste your time with this centre. Many issues were found by the department of the education.

Highly disappointed with the management and operational standards at Guardian Cherrybrook. Ended up with withdrawal after a year of declining service quality, high staff turnover, and cost-cutting measures. The leadership was disconnected, often using AI-generated responses to parents enquiries and showing a lack of genuine care. Most concerning were the privacy breaches (sharing confidential info with other parents) and the persistent pressure to sign up for support programs that medical professionals deemed unnecessary for our child. Since moving to a different provider, my child is thriving, proving that the environment here was the primary issue. Proceed with caution.

My son has been attending Guardian Cherrybrook since he was under two years old. From day one I have felt happy and confident with the care the educators have given him. He loves going to Guardian and has made so many friends. I can see the learning and growth my son has developed over the years thanks to the team at Cherrybrook.

A few days ago, I booked a tour of the centre and brought my children along. During the visit, I let them play in the yard. However, I witnessed something very disturbing. Two white boys, who appeared to be older than the other children, began chasing my 4-year-old daughter. At first, I thought they were just playing. But when they caught up to her, they stretched out their arms to block her path so she couldn’t get through. What was even more troubling was that these two boys seemed to have "followers." Whatever they did to my daughter, two younger Asian boys and one Asian girl would copy them. I saw multiple instances where all five children surrounded my daughter, shouting at her in a provocative manner and preventing her from moving forward. My daughter was frightened and had to hide behind me several times. There were three educators present, but none of them intervened. Perhaps they assumed it was just normal play among children. However, with closer observation, it was clear that this was not the case. I didn’t step in right away because I wanted to observe how both the children and educators would respond. Later, my daughter went to sit next to one of the educators, but the two white boys immediately followed her. They surrounded her again, making aggressive gestures and loud noises, as if it were a game. My daughter looked uncomfortable and covered her ears, yet the educator still did not react. It wasn’t until I approached and asked the boys to quiet down that the educator finally told them to be quiet. Even as we were leaving, the two white boys continued to follow us, making faces and strange noises. I don’t believe this was a case of curious or friendly interaction from children meeting a stranger. We’ve decided not to choose this centre, but I believe it’s important to bring this incident to your attention. This is the first time I’ve seen such a clear hierarchy and group dynamic among children in a childcare setting. I believe there is a real risk of bullying developing in this environment.

Great Local Childcare with Exceeding NQS Govt Rating.

My kids love Playdays WPH. So many engaging opportunities for learning and play, nurturing & engaged staff, healthy food made in the onsite kitchen, Learning goals for each child, inclusive approach, and well managed.