I could write a novel but in simple, avoid this centre. As a parent, you should not feel exhausted, worried or overwhelmed sending your child to a daycare, and this is what i experienced within our first month at this centre. As per the below comment, this centre DOES unfortunately cares more about their reputation and constant aesthetic interior/exterior re-designing oppose their ex-staff/children. It has been a long journey with this centre, with nearly 100% staff turnover and nearly 40-50% exited children numbers within months! Staff, especially management lack basic communication. No one relays any information. Accounting & billing was truely a mess and the list goes on .. and on.. Look elsewhere.

I used to love this centre however our stay was cut short just over 4 months of being there. For a first time parent who was nervous about putting there child in daycare, I had done my research and listened to recommendations. At the time this centre was highly recommended for the area. When the centre underwent management change, that’s when I noticed the centre took a turn for the worst with multiple staff leaving. This became an issue when having to merge Toddlers with Nursery room due to staffing issues. Other issues I had noticed was on multiple occasions my child would come home hungry and thirsty, therefore I constantly was checking throughout the day how much they were eating as recorded on the app parents were able to access about their child. A few times no recordings would be made until late afternoon, or if a recording was made stating my child had eaten a lot less then what they usually do which would explain my child being hungry. Other issues such as payments, paying more than daily rate. I had brought this up in email a few times requesting to pay less so my account wasn’t in credit and I was paying what was required, nothing ever got resolved. Many times items such as shoes & socks being lost due to staff not putting shoes back on the child after nap times. Additionally watching every time on drop off my child being upset. My biggest issue was when my child was left unsupervised by an educator for a period of time only to be found by another educator in a room where they shouldn’t have been. Then when the investigation undertook place at the centre I really had thought my child was apart of this said investigation, only to find out they weren’t. To me that was a massive red flag that multiple children had been missing due to staff not being able to look after the children, and it only made me wonder how many others were there that weren’t spoken about like my child who had went missing. Since leaving this centre & entering into another, all the issues spoken about above I no longer have problems with. Most importantly I have noticed my child is thriving more, no longer being upset on drop off, and has learnt a lot more than what this centre taught. I understand some centres undertake management changes and staff changes however when you have a whole centre having staff turnover max at around 90-100% capacity this screams a red flag because internally there is something going wrong with the centre. Yes this daycare would have heaps of availability now due to the amount of parents who have taken their children out of this centre, but choose wisely there’s a reason why us parents have made this decision. I would rather keep my child home then send them to this daycare

Initially our experience with Happy Hearts Reid street began positive our daughter had been here for 22mths she was very shy but made bonds with her educators and peers turnover was low. Recent experience is opposite to this. When new “management” started in January of this year we had started to notice a shift in the centre regular staff slowly disappearing and new faces appearing (no explanation as to staff movements) they weren’t directly involved in our daughter’s care but would be there on pick up and drop offs. When new management began our payment issues started(3 draws in one week even with management aware and apparently “fixed it”. In April there was a huge shift due to an incident in which 6 people left/ were let go, 3 weeks post this incident 13 staff total had left/resigned/or intended to resign this was extremely concerning for us and is in no way normal for any workplace particularly a small one. Due to management mishandling and extremely poor communication of this event/ the aftermath we decided to look elsewhere. Promises were broken our trust and confidence in management was non existent. We received no update as to how our daughter was coming and her future care plans. All the educators involved in our daughter care in the senior Toddler room had left. The effect this has had on our daughter was evident to us this affected her deeply and her communication to the educators had lapsed. In the weeks following the educators leaving we were told a generic “she had a beautiful day” but this definitely wasn’t the case she was coming home to us angry and upset . On almost every pick up in the 3 weeks post she had a wet/full nappy with on one occasion it was fully soaked though when my husband picked her up off the floor he was told by the educator on that “I noticed it was getting full we were just about to change her”. This showed us her distrust in her surrounds as she hates having a full nappy. Her water bottle was almost always completely dry/empty during this time and on these occasions on the way home she would consume almost a whole bottle of water. Comparably we have been at a new daycare in the area now for 2 weeks although this change was hard for our daughter(sad she wouldn’t be seeing her friends ) we had been getting a happier child back and she doesn’t have an intense thirst or wet nappy anymore. Communication from management was extremely poor. An example of poor their poor communication would be the way they communicated the incident in which 6 staff members were let go. On the Thursday we received a notification that they had “undergone an investigation, and as a result, some difficult decisions have been made to ensure the ongoing safety and wellbeing of all children in our care.” They then blocked the comments so we were unable to get any further information to query weather or not our child was in immediate danger to make a long story short they left us hanging for 4 days not knowing if our children were safe. We sent a private message which wasn’t answered during this time were promised better communication but Quality and effective communication hasn’t improved yes there is more of it but isn’t effective or purposeful communication. As a direct result of management’s actions post this/ leading up to along with the declining care for our daughter we left the centre (we don’t blame the educators specifically but with so many people gone they were clearly understaffed and overstretched). They did reach out for feedback directly to management but we had/have little to no confidence that it would make a difference. If you have made it this far in the review maybe you have had a tour? Yes it’s is a nice looking facility it has lots of things included it is the most expensive around but they have some serious problems/issues. Do yourself and child a favour and look elsewhere ask the local community group on their current recommendations first do research check the NQS and compare.

A centre more concerned about their reputation than your kids. You don't realise how stressed your kids are until they've been given a better environment. My daughter went from being anxious at drop offs at Happy Hearts, to ditching me to go play at her new centre. From ecstatic to leave, to begrudgingly saying goodbye to her friends at pickup. Kids can't always express their feelings, but they also don't fake them. Over the last 7-8 months, sadly watching all the familiar educators either leave or be removed under murky circumstances. Sometimes with an explanation, frequently without. Attempts to explain away the staff handovers have been corporate responses with no real substance. Accounting dramas, our payments and statements went from a structured fortnightly process to a veritable nightmare. Multiple payments in a fortnight, wrong bank accounts, payment schedules set up incorrectly, weeks without an updated account statements. To make it all worse, the denial of any errors on their behalf until it's so blatantly obvious, they can only apologise. We requested an independent review of our accounts only to have the same person, who caused all the errors, review our accounts and tell us that "No irregular charges, duplicates, or missing payments were identified in the sections reviewed". Feel free to make your own assessments, but I no longer recommend Happy Hearts.

I am editing my review as I can’t post another. In recent months the centre has undergone new management and staffing has changed tremendously. Whilst some people have had issues and been disgruntled with this process I believe the current Centre Director has handled it fantastically in my personal opinion. I have found, her to have been very open about what goes on within the centre, I have contacted her a few times in regards to different matters and have always had an extremely promptly and helpful response. I understand with change of management and staffing you expect inconsistency, but I never felt like the care of my child had diminished during this process, if anything I find the new director and staff more attentive and welcoming. The cook is amazing and produces a high quality nutritious meal based program for the centre. And the food is extremely tasteful. I always love seeing her in the morning with a emailed greeting us. Upon collecting my child recently a sample of the menu was on display for parents to try which I think is fantastic. As I mentioned some people have been disgruntled. Everyone will have a different opinion. It’s best to your the centre for yourself so you can get a feel for it and the staff. I for one am extremely happy to stay with them. Well done to Management and all staff. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ We started at Happy Hearts in January and it was the best decision. The staff are so welcoming and friendly. I am kept up to date across all fields regarding my daughter. My daughter has settled in extremely well and even made a few little friends. Thank you so much to the Happy Hearts team for welcoming us into your community.

I’ve been hesitant to leave a review, but I feel it’s important to share my experience. I’m really disappointed with my time at this centre. One of the most concerning incidents was a staff member telling me that my Baby (now toddler) was “the worst child she has ever dealt with,” Which I found completely unacceptable and unprofessional. Babies need patience, care, and the chance to build trusting bonds with their educators. This comment, along with my overall experience, raised serious concerns about the level of compassion and care provided at times. There were also constant staff changes, creating a lack of stability and consistency, which is so important for young children to build that bond and trust their careers. I also noticed that a number of staff have their own children attending the centre. While this in itself isn’t an issue, it at times gave the impression that attention may not always have been evenly distributed. On several occasions, I felt that my concerns were dismissed or minimised rather than acknowledged and addressed. This left me feeling unheard and questioning my own judgement, which was incredibly frustrating as a parent advocating for my child. Looking back, I wish I had trusted my instincts and left sooner. As a first-time mum, I tried to stick it out and hoped things would improve. Since leaving, my child is now thriving, which speaks for itself. I hope the centre takes this feedback seriously and ensures staff are better trained in both communication and appropriate childcare practices. *Please note, there were some amazing educators there at times, and I am grateful for the care they did provide.

I am updating my review as it has now changed. I was always one of many to recommend the centre to new friends and on Facebook (as you will see my original review below) however I definitely DO NOT recommend this centre. Over the last few months there has been a management change and since then the centre has deteriorated significantly. Staff turnover is through the roof which means there is no familiar face or consistency for the children. We went from knowing all of the long-term educators, to knowing 5 by the time we had removed our children all within a short period of time. Staff were there one day and gone the next without notice. There have been multiple serious incidents that only the parents of the children involved were aware until a recent parent meeting at the centre and multiple reoccurring issues have come to light. Management have still not been clear on processes in place to prevent this The centre cannot keep a chef for more than a couple of months which meant staff were filling in to prepare meals (whether they had food safety training or not was unknown). There are billing issues where we are overpaying and/or having multiple payments come out in a week. The lack of communication from management is atrocious and it's a usual textbook response or thank you for your feedback. The centre no longer has a family vibe/home away from home. It is such a shame to see it deteriorate as quickly as it did. Multiple families and I dare say a lot more have removed their children from their care as they can no longer be trusted that their children are safe and cared for like previously. I personally would consider other centers and would not take any advice from reviews that are older than six months (from April 2026). I highly recommend Happy Hearts Petrie. After having a terrible experience at another centre in Petrie I was nervous to try another one however my girls absolutely love going to Happy Hearts. All the educators are lovely, are great with the children and genuinely care about them. When you walk in to pick up your kids every educator (even the ones that aren't in the children's room) know where your kids are. The room educators always tell you how their day was and we also get daily updates and photos about their day. The centre has beautiful clean rooms and an awesome outdoor play area. Definitely made the right decision moving our kids we have zero regrets!!

I was always so keen to recommend Happy Hearts Reid Street, and was so proud to be part of the community but the culture has changed.but with the major staff turn over the kids not knowing anyone or who their network is. Multiple issues are wrong with this centre I will never recommend this place to anyone anymore it is a shame because it used to be so good I have pulled my son out now due to supervision issues. I wish this place all the best but definitely don’t believe everything you see. Things are definitely deceiving at this place.