My daughter went for an interview yesterday. Turned away because no one knew about it. Management wasn’t there. No emails or messages to let her know?<br>Very unprofessional.

I am writing this review to express my frustration regarding the lack of communication and professionalism we have experienced while inquiring about vacation care availability at PEAK Childcare and Kindergarten Redbank Plains.<br><br>We reached out before the end of the second school term in May -26 to ask about the vacation care options, and the staff assured us they would call us back. However, a week passed without any follow-up, prompting us to reach out again. Each time we followed up, we were promised a call back, but unfortunately, that never happened.<br><br>This morning, after contacting them for the third time, we were informed that spots for vacation care are filling up quickly. This was contrary to what we had been previously told, where staff mentioned that vacation care was still being finalized. As a result, we are now facing the possibility of having to accept staggered days, which does not meet our needs, especially since we had been proactive in our inquiries.<br><br>The lack of timely communication and the repeated excuses from the staff have made this process incredibly frustrating. It is very unprofessional and disorganised.<br><br>I hope that this feedback will lead to improvements in communication and customer service for future families seeking assistance.

My daughter has recently started at Peak Redbank Plains and my son is in the OSHC and we have had nothing but a positive experience. All the girls are lovely and very supportive. The kitchen also always has the best smell coming from it too! - the chef Nathan is great!

Peak Childcare and kindergarten is really so fabulous and it is really a very awesome and wonderful kindergarten for our family! All of the teachers and educators are pretty warm and friendly and with the love and care , my boy has improved a lot for just few months, thanks to Jen and Donna , they are so patient and professional and handling kids with love and care! Unfortunately we are moving home and we couldn't continue, we feel very sad to leave, my boy also like all the educators and little friends he has made! Thanks to Hayley and Ange , we really highly recommend peak to all the families!

My toddler recently started here and we absolutely love it. We are always warmly welcomed and the staff are attentive and caring.

The best childcare staff hands down and the place itself is really neat and is kept tidy.. I HIGHLY recommend !

My daughter is all about her time at Peak Redbank Plains. Loves the space, interactions and learning.

Picked up my son up on Wednesday for him to tell me he swallowed a toy. I started to panic asked an educator what he could have swallowed they couldn’t answer. I immediately went into distress needing to take him to a hospital, I told this educator if my son has swallowed a toy I would report the centre rightfully so, as I was walking through the yards another educator started yelling at me from across the yard and demanded to know what was my concern I said I do t have time talk he has a swallowed a toy and I I’ll report this centre if there is a toy inside him. She continued to yell at me telling me she can’t help me I don’t stop and address my concerns with her… stop an address my concerns as I am rushing out the door to get my child to a hospital. We returned to the centre 2 days later just to be told get out. No communication from Hayley the director despite an email with a complaint, just my child being shoved out while my kid soft is still charging me fees. There is no incident report for this possible toy swallowing ( the hospital cannot confirm all toys through xray) and there is also no incident report for the bite mark he sustained on his shoulder that very same day. Disgusting treatment of a child and a parent who was in a high stress situation and the director clearly allows staff to yell at parents across the yard which is unprofessional and not a welcoming and warming environment. I suggest that peak reaches out immediately to rectify my fees and they can expect a department report

Our son has been coming to PEAK for a couple of months now. From the moment we had our first welcome into PEAK was amazing!! Rushing to now, our son attends 5xday a week, we see his progress significantly improve everyday. Growing up our son has struggled interacting with others, sharing lol but seeing other peers other than mum and dad. We are greeted every morning. All educators are welcoming, always take 1 minute of their time to chat about our son’s day. Overall, really happy with PEAK childcare and totally recommend to all family to enrol their children.

We have only been here a few months but we are loving, all the staff are really friendly and easy to approach my toddler has alot of fun and it constantly learning new things