Very disappointing experience. Do not be misled by the 5-star reviews, make sure you read the 1-star reviews before enrolling. In our experience, the concerns raised in those reviews are genuine and reflect what we experienced at the centre. We had a very poor experience with the entire team, including the centre manager, educators and head office. From the beginning, we experienced poor communication, poor customer service, billing issues and a lack of transparency and most importantly, we were extremely concerned about the level of care our little one received. After just the first day of care, we gave them our termination notice. You can imagine how poor our experience was that we felt compelled to make that decision after only one day of care. Although we provided four weeks’ notice, this was not enough for them. They did not refund our bond and charged us for a further six weeks, despite our child not attending the centre or receiving any care during that period. We were not provided with a copy of the signed contract, yet they relied on their terms and conditions when dealing with the termination. This left us feeling that there was a serious lack of transparency throughout the process. We are now also being threatened with debt recovery over the disputed amount. Overall, we felt misled and financially pressured throughout the termination process. DO NOT FALL INTO THE SAME TRAP. We would not recommend this childcare centre to other families. If your child’s wellbeing and care are important to you, I strongly advise parents to carefully consider their options before enrolling

My daughter attended the care for 17 months all 5 days as Toddler and Pre School.<br><br>This 2-star rating is primarily due to management’s lack of empathy, slow communication, and poor event planning.<br><br>When my wife faced medical complications requiring an urgent C-section, we formally requested a reduced notice period on 5 February, providing official hospital documents. Management delayed responding for over two weeks, only contacting us on 20 February after our requested final date had already passed. Rather than accommodating us after their own delay, they rigidly enforced fees through 5 March. Paying the notice fees wasn’t the main issue for us—it was the total lack of compassion and the delayed response, which made the centre feel like a money-making business rather than a place centered on family care.<br><br>Furthermore, centre events feel poorly planned. Father’s Day involved no special preparation or activities and was held on the Monday after Father’s Day had already passed, whereas most childcare centres host these events the week prior on a Thursday or Friday.<br><br>We do want to note that the floor staff and educators were always kind and good to our daughter.<br><br>And while a 2-star review doesn't completely reflect the caring nature of the room staff, the poor experience with centre management unfortunately defines our final impression.

Great team I have a great experience with heritage house Baulkham hills team leader Jessica is great. All educators are soo friendly. Highly recommended

My child attended this centre for just under a year. Unfortunately, our experience was disappointing, and over time we came to feel the centre was chaotic and that staff often appeared overwhelmed.<br><br>Throughout our time there, my daughter frequently came home with poo in her nappy that had clearly been there for some time. On several occasions, educators would notice me arriving for pickup and immediately rush to change her nappy before bringing her out, which concerned me. More than once she developed significant nappy rash, and we were told she had “pooped while napping” and that it had therefore been left for some time. This explanation never aligned with my daughter’s usual routine, as she has never been a child who poops during naps.<br><br>When collecting my daughter, I also regularly observed educators engaged in conversations together while children were playing, rather than actively supervising them. On one occasion, I watched an educator realise a child had somehow obtained a pen and was drawing on the wall before quickly intervening and taking it from the child’s hand quite abruptly.<br><br>Photos are attached of my daughter’s wrist after she arrived home one day with an extremely tight hair elastic around it that did not belong to her. It had clearly been there for some time and had left a deep indentation. While this may have been an accidental oversight, it appeared to have gone unnoticed throughout the day and, given our broader experience at the centre, it left me extremely concerned.<br><br>Unlike other childcare centres we have attended, this centre also provides very limited communication throughout the day. There are no regular photo updates of your child, only an occasional generic collage post that rarely reflects the day’s activities. The app updates regarding meals, sleep and toileting were also minimal and provided little meaningful information. Compared with our previous centre, where educators regularly shared updates and photos throughout the day, this felt like a significant step backwards.<br><br>I also requested a parent handbook on several occasions, as I wanted information regarding daily operations, notice periods, holidays and sick leave policies. Each time I was told one was “in the works”, however, despite asking multiple times over the course of our enrolment, one was never provided.<br><br>Finally, I am still waiting for my bond refund. It has now been almost two months since we left the centre, and despite following up, I have not yet received it.<br><br>Overall, this was not the standard of care or communication I expected from an early childhood education service. I appreciate that childcare is a demanding profession and that I met some lovely educators during our time there. However, the repeated issues we experienced meant I no longer felt confident that my daughter was receiving the level of supervision and care she deserved.<br><br>I genuinely hope the centre addresses these concerns, as every child deserves attentive, consistent care and every parent deserves confidence when leaving their child each day. Unfortunately, based on our experience, I cannot recommend this centre.

We’re absolutely stoked with Heritage House Baulkham Hills and the tremendous care that our two children have and continue to receive. It’s been almost a year they have been enrolled here and as a mother I was very hesitant to allow others to care for my children but Jess and the beautiful teachers here really made it so easy. Ms Kristy, Ms Kamal, Ms Sivaja and more have really made our two feel so comfortable and have built a great relationship with them. Ms Atefeh has recently stepped up into a leader role and has done so with such ease and confidence. Jess is a manager like no other, she’s warm, caring, invested in the children AND parents and she is so personable and relatable which really makes all the difference. Our children are truly learning so much every day, we are so impressed and can’t say enough positive things about it here. Thank you to this amazing team for your hard work and dedication every day, it does not go unnoticed!

good child care for my daughter she improved a lot in there. they are amazing team.

My daughter is always so happy when we arrive! The moment she sees the heritage house door from the car park, she starts clapping with excitement. The nursery educators and all the other staff have been wonderful in supporting her learning progress and making sure she feels happy and safe in the environment. I highly recommend this center to everyone!

Lovely area with great service. We are happy to leave our children with them knowing they are safe and well. Appreciate all the child educators taking their time and effort with all the children. Massive thank you to Heritage House Baulkham Hills!

Great centre. Thoroughly recommend.

I trust Jess the Centre Manager implicitly. I have sent my daughter here for the last 3 years and she has been very well looked after, and always felt welcome when I walk through the door. Thanks HHBH.