⭐ Honest Review of This Childcare Centre
My son spent several nightmare-like months at this childcare centre. At the beginning, everything seemed wonderful — the principal and teachers appeared friendly, and we truly believed we had made a good choice. Unfortunately, many problems soon appeared, and my child experienced things that no child should go through.
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1. Long hours without changing diapers
Within the first few weeks, I discovered that my son had not had his diaper changed for 7–8 hours on multiple days.
The diaper he wore in the morning was exactly the same one he still had on when we picked him up, and his skin had already become red and irritated.
I reported this to the principal. He said he would “investigate,” but we never received any formal feedback or apology.
Because the centre was close to home, we decided to give it another chance.
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2. Attempts to communicate were dismissed as “overreacting”
Whenever I tried to ask about my son’s day or understand how he was adjusting, the teachers repeatedly told me that I was overreacting or “thinking too much.”
They constantly questioned my parenting methods and dismissed my concerns, which made me start doubting myself.
After I raised a different opinion during one discussion, my son came home and told me that his teacher barely spoke to him all day.
He said he felt sad because he felt ignored.
That was the moment I lost trust completely.
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3. My child’s emotional health became worse
I told the principal I wanted to withdraw my son, but I hesitated because I was afraid he might struggle to adapt to a new childcare.
However, things only became worse:
• He woke up at night crying and having nightmares.
• Every morning he screamed and begged not to go.
• He once told me a teacher “grabbed his neck.”
I discussed this with the principal, who denied it and said the teacher might have touched his neck while helping him get dressed.
Because my son was very young, I gave the centre the benefit of the doubt.
But his emotional state continued to deteriorate. For him, going to this childcare became something he feared every single day.
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4. The huge difference after changing childcare
Eventually, I made the decision to move him to another centre. I was worried at first, but the difference was unbelievable.
My son has now been at his new childcare for almost a year.
He is happy every day, excited to go, and loved by his teachers and the principal.
During this entire time, there has never been a single negative incident, and no one has ever criticised me for asking about my child.
This experience made it clear that the problem was not my son — and definitely not me as a parent — it was the environment.
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5. For other parents
I am writing this review to share our real experience with other families.
Your concern for your child is normal.
You are not “overreacting.”
Choose a childcare that truly cares for children and communicates with families openly and respectfully.
At this centre, we experienced:
• Lack of professionalism
• No accountability
• Blaming parents instead of addressing issues
• No genuine care or apology when problems occurred
Many friends around me also left this centre for similar reasons.
If educators cannot take responsibility, communicate honestly, or admit mistakes, families will eventually leave — and they did.
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I truly wish every mother finds a childcare that genuinely loves and cares for their child. 💛
Response from the owner
03 Dec 2025
Official Response from Little Bees Childcare
Dear Su Ki Yin,
Thank you for taking the time to share your experience. We are truly sorry to hear that you felt unhappy during your time with us, and we appreciate the opportunity to respond to some of the concerns raised.
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1. Regarding the nappy-changing concern
As soon as this issue was brought to our attention, we conducted an immediate investigation and provided you with the findings.
On the days in question, our records—and the CCTV footage—confirmed that the educator changed your child into a fresh nappy before sleep time. When you arrived to pick him up, you took him directly from his bed before the educator had a chance to apply the second post-nap nappy. We explained this to you, shared the nappy-change records, and also showed that the educator had taken your child into the bathroom that day.
We also want to clarify that it is not possible for a child of his age to remain in the same nappy for 7–8 hours without the nappy leaking through to clothing and bedding. There were no signs of such leakage on any of those days.
Following this incident, we held a room meeting to reflect on communication processes and ensure the team consistently explains daily routines clearly to all families.
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2. About being told you were “overreacting”
We are very sorry if you felt dismissed at any point. It was never our intention.
As your child was experiencing normal separation anxiety during his transition period, we discussed this with you during orientation and reassured you that it typically takes 1–3 months for young children to adjust. During this time, we were encouraged you to come to check on him randomly to avoid your concerns.
Our goal was to support and reassure you, not to invalidate any of your feelings as a parent.
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3. Concerning the allegation that a teacher “grabbed his neck”
We took this statement extremely seriously and carried out a detailed investigation.
• Your child’s body was checked immediately—no marks or injuries were found.
• Our centre has no blind spots except within bathrooms; CCTV showed all interactions between your child and teachers.
• We do not permit educators to be alone with children at any time.
• We held a meeting with you to review the findings, and you acknowledged that you were satisfied with the process and outcome at that time.
We completely understand that young children can sometimes interpret physical assistance (such as helping with dressing) differently, and we took every step to investigate thoroughly.
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4. Your child’s adjustment
We are glad to hear that your child is now settled and happy in his current centre.
Your child was with us for just under three months. During this time, an educator was assigned to provide one-on-one support every morning, and you also shared positive feedback with us on several occasions.
Later, when your child’s grandmother arrived from overseas, attendance became inconsistent—some days he was absent or arrived very late. This understandably affected his morning routine and separation. We explained this to you and reassured you that once you left each morning, he settled well and joined play happily.
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5. Moving forward
We are very sorry that your experience at Little Bees did not meet your expectations. While we stand by the steps we took to investigate and communicate throughout your time with us, we also recognise that your feelings as a parent are real and important.
Your feedback will continue to help us improve our communication with families and prevent misunderstandings in the future.
We sincerely wish you and your family all the best.
Thank you again for sharing your concerns.