It is with great disappointment that I have to change my review of LLCP from 5 stars to 1. My son attended this centre as a baby when it first opened and the centre was immaculate, the staff were welcoming, kind and were very happy to be there. This remained to be the case through out our time in nursery and toddlers. Unfortunately we left for reasons nothing to do with the centre however we returned a year later ( beginning of this year March). When we returned as per my previous review things started out great. He re bonded with old educators and began to thrive again however, after my review things began to take a turn. The centre itself no longer had a warm welcome, and it became apparent that is was very cold shouldered. The staff did not look happy to be there, and it became often you were lucky to even get a hello out of most staff during pick up, there are no hand overs, I do not even receive a “he’s had a good day” unless I pick up early. I didn’t think too much of the coldness and the lack of little bits of communication until other factors started pouring in. On the 22/09 ( today is the 13th of October) my child came home with a bite mark on his back. When questioning him on who did it and if he was ok he began to display anxious behaviour. I have a background of working in childcare so while the bite itself did not concern me as a parent. The reaction of having a conversation about it raised my eyebrows. I emailed the director and the response I received was that it would be “investigated.” I’m yet to receive an incident report, or an outcome. My child has continued to show anxious behaviours as a result of this incident. I questioned why something would need to be “investigated” and then it became clear. This centre of a morning is regularly out of ratio, which is probably why no one saw my child be bitten on his back. A few weeks ago when dropping my son off there were 2 educators, one outside with children and one inside. Inside was chaos. A baby was crying on an educators hip, children complaining they wanted breakfast, children running around and children standing and climbing on tables. This educator had NO support. I went out into the office and spoke to the assistant director and let her know there’s children on tables and that educator is well and truly struggling and the only response was “I’ll see what I can do.” She did not get up in that time at all.Every other morning is of similar nature most of the time this centre is out of ratio during drop offs. On Friday 10/10 I went to drop my son off. He required medication that needed to be refrigerated. When entering the room to drop him off there were 2 educators and over 15 children easily. Completely out of ratio. One staff member was actively trying to call other staff in, including the director and assistant director. Both educators were struggling and in a panic. They mentioned no one was starting for quite some time. I offered to stay and administer my son’s first round of medication because I knew they wouldn’t be able to leave the room to place it in a fridge after. When that was done I told them that I would put it in the fridge myself to help ease the burden. I go into the kitchen which was a complete mess there was no medication lock box to be found. So I had no choice but to place my son’s medication front and centre of the glass door fridge. I as a parent nor those two educators should have ever been put that situation where regulations could not be adhered to appropriately. Aside from this, educators have said to me and multiple other parents that, they are incredibly over worked, they out of ratio is a regular occurrence and when educators are asking for help they are not receiving it. An educator point blank told me that they were told that office duties were more important. More important than accurate supervision which is the main component of children’s physical safety? little locals have let me and my child down significantly and there is a severe lack of trust for adequate supervision and care and that damage cannot be undone.

We love little locals! Seeing my babies come home with a messy shirt and big smiles makes me happy. The consistency of the same staff is a huge plus for me as my children grow and build bonds with their educators.

Littles Locals Collingwood park is amazing, from its amazing staff to the activities that they organise for the kids. Every day is a new and exciting adventure for my little one.

Highly recommend this centre! After having to pull my children out of another centre quite abruptly, Caitlin the centre manager went above and beyond to make room for my 2 boys who needed 5 days a week of care. The staff are absolutely amazing and take their job very seriously. The way the centre runs, the way the educators are is a true testament to having a great boss. We are grateful to have such a fantastic place to send our kids, knowing they are getting the best care, best food and walking in to a nice clean space every single day. Jacob, Maya, Danni, Jhasper & Layla- you won’t find better educators anywhere.

Kind of disappointed with the tour I had yesterday. The lady who took me through seemed quite uninterested from the start and didn’t even introduce herself. It felt rushed, and I was in and out within 10 minutes of arriving when I’ve known other tours to go for 30-45 minutes normally. Wasn’t enough time at all to convince me to send my child here, and the rooms seemed quite small/cluttered too 😭

The educators helped my child settle in so nicely. My child is heard, enabled and has a voice here. Love the amount of outdoor play and excursions they do too.

One of the best day care my daughter has ever been too . Very loving caring and affectionate staff highly recommended 👌 👍 👏 😀

My grandson attended Little Locals at Collingwood Park, they are amazing and caring educators. I watched him develop from a shy little boy to a confident toddler. Thank you so much for everything you have done for my grandson. I highly recommend this facility.

Such an incredible group of staff, especially the ones in the toddler room! From the moment you walk in it’s such a warm environment.