We had a very distressing experience with a childcare provider. We were advised that placements were available and were invited to attend tours, which we did. During these visits, we were clearly informed that places were available and that we could proceed with enrolment. We confirmed our interest as instructed; however, no enrolment paperwork was sent to us. This same situation occurred across multiple locations we visited. Being repeatedly told that placements were available, only to be informed otherwise after following all required steps, was extremely misleading and a complete waste of our time. There are many childcare centres that communicate honestly and respectfully regarding placement availability. When they advise that a placement is available, it is truthful. Families are not misled or made to waste their time. Unfortunately, this was not the experience we had.

Very disappointed with our experience across multiple centres. Before attending tours, we specifically asked whether places were available and were advised that availability existed. Based on this, we attended tours at several centres and clearly expressed interest in enrolling. Following the tours, we were told enrolment paperwork would be emailed so we could proceed. Unfortunately, no paperwork was ever sent and there was no follow-up communication to progress enrolment. A couple of days later, we were advised that the places were now filled, despite never being given the opportunity to formally apply or submit enrolment documents. In addition, the communication we experienced was unprofessional at times, including phone calls being ended abruptly, which was disappointing and stressful as a parent. Families should not be encouraged to attend tours based on stated availability, only to be denied enrolment without transparency or follow-up. Clear communication, professionalism, and respect are essential when dealing with families seeking care for their children.

My daughter has been attending for Futuro for the past year. She has been thriving and has grown to love her educators. Her educators are lovely, always easy to talk to and always happy to help. 💯would recommend for any parent looking for care for their child.

It's very hard to find a good Child care. My daughter tried 2 centres before she started in futuro. She was always crying she doesn't like any centre but now she don't want to go home . She is going three days but she she wants to go every day. It's hard to get safe and good environment now she is so happy . It's always depends on management, manger and educators. She loves her teachers and friends.❤️

It has taken us a long time to work through the negative impact this centre has had on our family. I honestly feel like management were not interested in working with us when concerns were raised — it felt more like we were being dismissed or blamed for even asking questions. There were several issues raised during the 13 months our children were enrolled, and unfortunately, rather than any real effort being made to improve things, we felt that we were met with pushback or silence. Some examples include: The centre not following their own hat policy on really hot days (over 32 degrees). When I asked about this after noticing my child was without a hat (again), I was told they did not know where it was — even though it was always in their bag. When I asked one of the educators about the policy directly, I was later accused by management of harassing staff. It felt like simply asking a fair question led to being shut down. Our youngest was found drinking milk from his sippy cup that had been left out for hours (roughly five). When I opened the cup, the milk had spoiled. When I raised this, the educator tried to say it was not theirs— even though it clearly was. When I brought it up with the manager, I felt like the response was cold and dismissive. No apology, and no explanation of what they would do to stop it happening again. In the baby room, I often saw the space split in half using furniture, separating some of the children from the others. I was told this was based on behaviour, but it did not sit right with me — it seemed like some children were being isolated. My 2-year-old was placed in a room with 4 & 5-year-olds when they first started, even though there were supposed to be seven separate rooms. I felt like the age groups were not being managed properly. Multiple rooms were combined into one big room part way through the year - with up to 40 kids. I do not feel the space was adequate for the number of children, as they were split each day into smaller groups. Some children clearly needed more support, but I do not believe the centre had the right resources to give them that support — which meant the educators were stretched thin and other children missed out on attention. There were five different room leaders in the preschool room over the course of a year, which made it hard for the kids to have any sense of consistency. My child’s preschool portfolio for the year included just two paintings. That is it. At drop off one day, I witnessed one of the educators asking the kids to rank one another on a rainbow wall, based on how they behaved. The top-ranked child would get a “present”. I felt like this was inappropriate — essentially bribing kids with rewards to get them to behave. On my child’s final day, the lead educator could not find their Ventolin puffer initially, when asking for it at pick-up. I saw an educator hold my child tightly by the wrist and pull them when they were distraught. It did not look okay, and I felt it was inappropriate behaviour. After a year at the centre, my child was showing signs of anxiety and did not want to go anymore. They did not feel safe there, and we listened to them. In 2024, my child was injured by a toy. This centre claims no liability nor has their insurance company. They claim, "A toy inspection was completed". The injury, at initial assessment was deemed a partial amputation. Within 24hours I was holding my child while they were being put under for surgery!! My partner and I felt that after this incident the owner and management harassed us at drop off and pick up regularly to sign a Deed with a confidentiality clause. Overall, we had some positive experiences with a few individual educators, but they were in the minority. Our overall experience was that the centre was poorly managed and not the safe, supportive environment we were hoping for. I do not recommend this centre to any family.

Having been at a few different centres my son is finally loving school, he comes home so happy. The staff are wonderful & really care about his interests and progress.

Futuro is a lovely centre with kind and passionate educators. As a first time Mum, the staff instantly made me feel at ease during the daunting child care journey us parents face. I returned to work knowing my daughter was safe and well cared for. The educators greet the children with enthusiasm and smiles each time and make time to provide you with detailed handover on pick up. My daughter loved attending this centre, made great relationships with her peers and educators and learnt so much. We are sad to have to leave Futuro. Thank you to all the staff my family crossed paths with. We will remember you forever!

If it was just based on the centre manager, wouldn't even be worth a star, but gave it 2star due to the fact that some of the educators are amazing. . . But that centre manager ruins that centre. She makes every thing uncomfortable and I'm shocked after hearing from other parents and from my own experience I'm not sure why she is still working there. Completely ruining that whole centre.