Our experience with Journey Early Learning was disappointing and concerning overall. While we understand childcare can be a demanding environment, we expect a basic level of care, communication, and warmth. Sadly, our experience did not meet those expectations. One of our main issues was a lack of engagement from staff. Our child was not actively included or encouraged to participate in activities, which was upsetting to observe as parents. Early learning environments should be supportive and inclusive, and we unfortunately did not feel this was consistently provided. We were also very concerned about communication around injuries. There were significant injuries that were not reported to us, which is unacceptable in a childcare setting where transparency and duty of care are essential. As parents, we rely on staff to keep us informed so we can ensure our child’s wellbeing. Additionally, the room staff we interacted with often came across as dismissive and unfriendly. This made communication difficult and left us feeling uncomfortable raising concerns or asking questions.

Journey learning have been so supportive in welcoming our son, they made the transition from his old day care very smooth. They have so many activities they organise each month for the kids and they communicate so well with the parents.

Beautiful center

One of the best childcare centres in Essendon — highly recommended! Laura is a wonderful manager with excellent leadership and organisation. Nina is always so kind and very helpful. I always felt safe and secure leaving my son in their care. All the educators genuinely take great care of the children. The playground is spacious, with plenty of room for the kids to run around — my son absolutely loved it. It’s also very convenient, with easy access to the toilets for the children. The undercover parking is a big plus, especially on rainy days. My son is in Prep now, but he still keeps asking to go back and visit his favourite place and his favourite people.

The educators were friendly and all acknowledged my child potentially attending the service. The centre was clean, new and very welcoming

We have been so fortunate as a family to have found a great centre for our son. A special thank you to Taz, Negra, and Miki this year for being great educators. They do their job with love and passion. The kids are in great hands with them. A special thank you to Nina at the front who my son calls “the real boss”. She is always on point with any queries we have and the kids never leave without saying goodbye and taking a sticker.

My daughter has been attending Journey for the last two years and has absolutely blossomed under the thoughtful care of the Essendon team. Her educators go above and beyond to enrich the curriculum and pay special attention to her interests and learning goals. A huge thank you to Wendy, Priyanshu and Mel for your continued support and care.