We toured Play last year and asked the Centre Director about spots in Kindy, as our daughter turns three in April this year. We were told by the Centre Director that it wouldn’t be an issue, as they had availability on all days. We were very specific that we needed Monday, Tuesday, and Wednesday. They suggested that she start in the Toddler room first to settle in and then move up with the other children in her age group. We proceeded with the enrolment, only to find out just after Week 1 that Kindy orientation dates for children in the Toddler room had been posted. When we asked about Kindy for our daughter, the Centre Director told us that she could be enrolled in the Kindy room, but the problem now was that Tuesdays were no longer available. We were offered enrolment with Monday and Wednesday in Kindy and Tuesday in the Toddler room. We weren’t very happy with this, but at the time we felt it was our only option as we really wanted our daughter to attend Kindy this year. A few days later, the Toddler room leader (who had only returned from leave two days earlier) pulled me aside during drop-off and told me it would be better to keep our daughter in the Toddler room longer to build more independence. I was taken aback and asked how much longer, and the response was “a few months.” No further explanation was given. We were unhappy with this and contacted the Centre Director for more clarification. We were told that our daughter had not been feeding herself and needed assistance, and that this was the reason she was considered “not independent enough.” We were shocked to hear this, as it was not consistent with her behaviour at home or in previous daycares. In fact, the feedback we had previously received was that she was very independent and often acted as “the helper,” assisting with bringing meals out for other children. We have also never had any feeding issues with her at home. They also brought up a couple of incidents where she had bitten other children. However, we had previously been reassured that this behaviour was completely normal for children her age, and we were already working on addressing it. It was very disappointing to learn about these concerns regarding our daughter’s feeding behaviour in this way, and even more disappointing that this appeared to be used as a reason for holding her back in the Toddler room rather than progressing her to the Kindy room. The outcome of the meeting was that they would “see how she went” over the next few months, and that her orientation would be done 2–3 weeks before the Kindy start date (if she was considered ready), rather than with the other children. We did not want to wait for this and decided to withdraw her from Play. While we briefly second-guessed this decision, during one of our pick-ups (during the notice period) we were speaking to one of the educators when another older child rode a bike over our daughter’s foot and knocked her over while she was standing right next to us. This completely solidified our decision to leave Play. No incident report was completed for this either, which made us wonder how often similar incidents might happen when parents are not present. Pick-ups were always chaotic, with different age groups all together in the big play area. Dealing with their accounts was also a nightmare. We are now much happier with another daycare centre since leaving Play, and our daughter is thriving in Kindy.

Our daughter has been attending Play for a little while now and couldn’t be happier with what they do. Caring, attentive, fun, kind. She’s all smiles whenever we pick her up, and I can see that the education and socialisation she receives at play is profoundly aiding her development. Can’t wait to see how much more she grows and learns while enrolled!

We are absolutely thrilled with the care our children receive! The entire team consistently goes above and beyond. We cannot fault the staff or the site. The confidence and skill growth my toddler has shown since she started two years ago has been amazing, and it's all thanks to the supportive staffing team. Sending our 6-month-old to daycare this year has been comfortable and worry-free due to the incredible amount of love and support from the staff. A massive thank you to Jess H, Heidi, Beth, Hannah, and Cindy for their constant support in working through challenging behaviors with my toddler. A special shout-out to Jess H for repeatedly going out of her way to provide the crucial support needed for smooth transitions from home to daycare. We are so grateful for everyone’s dedication!

My daughter violet is very picky with new people , but the centre make her feels like home , all the career is very nice and now she want to stay longer when being picked up

I started sending my son about 6 months ago to Play. When he started he was delayed with his speech and also social skills. In 6 months I have a different little man. He is talking more and understands better how to interact with other kids. The educators work with each child to understand them and how best to help them grow. Their level of care and commitment to each child and family is above and beyond. They genuinely care about each child and their growth and also the families. As a first time Mum sending my child off to be looked after by someone else was scary - they made everything so easy and supported me every step of the way. Could not recommend them higher. A beautiful team of people striving for the same goals - every child reaching their potential.

This daycare and the staff have been amazing with my two boys and the progress my boys have made since being at this daycare is nothing short of amazing the staff generally love and care for the children like they would their own couldn't ask for better teachers

My child attended this center and I am extremely pleased with the care and support she received. The educators are attentive, nurturing, and truly dedicated to meeting her individual needs. They always communicated with us during pick-up, keeping us informed and involved in her development. I greatly appreciate their professionalism and genuine care.

My son Remi goes to Play and the team are so kind and attentive. As a first time mum it can be quite daunting, but the staff are so helpful and nothing is ever a hassle. The daily updates are so in depth and the food selections are amazing! I highly recommend Play. I’m excited to watch my son grow with the Play team.

I have recommended PLAY to literally every mum friend of mine. My oldest has been at PLAY for nearly a year now and I've already put my youngest on the waitlist. Five star all round. The facility is clean and designed with children in mind, daily activities are always fun and diverse, meals are very high quality and allergen-friendly and the staff are all lovely - it feels like everyone knows your child, the interpersonal relationships are so well-built here. The best part is the communication - they provide live updates through an app for you: you'll know when your child has nappy changes, when and what and how much they eat, how long they sleep for, etc. The educators also send heaps of recap photos daily so you're always assured that your child has had a great day. They also have Bush Kinder, incursions, excursions, and the overall programming is very well thought out, progressive and inclusive. They're doing all the right things. And at the end of the year, they will provide you with reports to let you know how your child has grown and a little booklet full of your bub's artworks throughout the year! Since being at PLAY, my oldest has developed so much in terms of physical and language and social skills, she's excited to go every day and loves all her educators - that's the true testimony.

As a first time mum and someone who has had a wealth of experience in the industry PLAY has been such a great place for my child to attend every morning that we attend she is always happy to see her Educator's as well as Educator's from other rooms. It has made such a difference in our routine and being able to return to work knowing that she is happy and creating meaningful relationships.