Very Disappointing Experience<br><br>I do not recommend this centre.<br><br>My 8 year-old previously attended this centre when it first opened, and we had an amazing experience. Unfortunately, my experience this time with my almost 2 year old was completely different.<br><br>My toddler has a speech delay, which was one of the main reasons I wanted her in childcare — I wanted her around other children to encourage speech and interaction. Before enrolling, I specifically explained this and was told she would be placed in the toddler room Instead, she was placed in the baby room with three much younger babies who were not yet speaking. This was very disappointing and completely different from what I had been told.<br><br>I expected her to be upset as she had never been away from me, but I was very concerned by the lack of comfort I personally observed\. When I picked her up, she was often standing alone crying, and I never saw an educator comforting or cuddling her. At drop-off, when she was crying, she was taken away by the hand rather than being comforted. As a parent leaving your child for the first time, this was extremely upsetting.<br><br>There were also multiple issues with payments. Before enrolling, I was told via email that new enrolments received 50% off their first two weeks. I was initially charged the full amount and then told the discount would instead apply to weeks five and six, which was not what I had been told in the initial email.<br><br>I also paid my fees manually as this was an option in the statement email and sent proof of payment, but the centre later took the same payment by direct debit. I later discovered the centre had provided me with an incorrect email address, meaning they had not received my proof of payment. This caused my account to go into negative balance and affected other bills.<br><br>During the next payment cycle, an additional $18 was taken from my account that I had not authorised. I was told the area manager would contact me, but I never received a call. I also asked for their contact details but was refused. Due to these issues, I blocked further direct debits from the centre.<br><br>My child finished attending on 30 July, and I still have not received my bond. I had to contact the centre myself last week and provide my bank details. A week later, I was asked to type out the same bank details I had already provided in a screenshot. I requested an explanation and, several days later, I am still waiting for a response and my bond.<br><br>I understand that children can take time to settle into childcare, and my concerns are not simply that my child cried. They are about the lack of comfort I observed, being told one room and receiving another, repeated payment issues, an unauthorised additional payment and the ongoing difficulty getting these matters resolved.<br><br>Overall, this has been an extremely disappointing experience, particularly given how positive our previous experience with this centre was.<br><br>Unfortunately, I cannot recommend this centre. I have proof of all my concerns incase they try to deny any of it in their response.

We could not be happier with our experience at Brightly Early Learning Centre. Leaving your child in someone else's care is never easy, but seeing how quickly and beautifully our daughter has settled in has given us complete peace of mind. The educators here are truly excellent. Our daughter absolutely loves them and honestly cannot stop talking about Miss Nalina, Miss Reena, and Miss Seema when she comes home! She also always shares sweet stories about Miss Kanch and all the wonderful friends she is making. The educators are incredibly caring, attentive, and consistently engage the children in so many fun and educational activities. It is incredibly satisfying and reassuring as a parent to know our daughter is in such a safe, nurturing, and loving environment. We are so grateful to the entire team!

A big thank you to Brightly Riverstone for the wonderful Mother’s Day celebration. The performances, especially the beautiful dances, were excellent. The food was delicious, and everything was organized thoughtfully. A special thanks to Kanch, the manager, and thank you to the entire team for their great teamwork!

I am incredibly grateful to this daycare centre. Over the past one and a half years, the manager Miss Kanch and all the teachers have been extremely supportive, caring, and understanding toward my son. Their dedication, warmth, and professionalism have made a huge positive impact on his growth and confidence. They always communicate openly, provide help whenever needed, and create a safe and nurturing environment for children. It truly feels like a second home for my son, and I appreciate everything they have done for our family. Highly recommended to any parent looking for a supportive and loving place for their child.

My son is having a great time at Brightly learning centre Grantham Farm. Everyone there is extremely kind and helpful. Children are kept engaged with multiple learning opportunities as well. I recommend this early learning centre

What an amazing bunch of staff!! I can’t recommend this centre highly enough for the most nurturing , caring and supportive environment the staff provide for the children and parents alike . The teachers mainly Ms Reena, Ms Nalina , Ms Vaishali go above and beyond expectations. They have made me and my son feel at peace on innumerous occasions. Thankyou for everything you do!!!

It’s my pleasure to share my experience with Brightly early learning centre Riverstone, where my daughter and son started the journey of learning from baby room to preschool room. They are at toddler room and preschool room at the moment. We all know home is the first learning centre for every kid, but we can’t deny the fact that school is also another home for them, where they spend most of the time of the day. It’s scary for the first-time parents to select the appropriate learning centre which is suitable for our loved one, I did have a same feeling thinking will my kid enjoy, will my kid be look out properly, is the centre well manage, how are the team members. When I being the journey with this centre it was a long time ago when it was just a new centre opened at Riverstone. Surprisingly, it was a big relief to see how things turns out. It met all my expectations; I don’t hesitate to send them every day and they enjoyed a lot being at centre. Talking about the team members they are welcoming, dedicated, compassionate, and well-trained professionals who genuinely care about each child irrespective of the age groups, irrespective of the skills and ability among each child. The children have an opportunity to learn about diversity of culture because the staff are from different nationality. In top of that they do offer the Hindi language classes every week to emphasis the literature learning ability. And in the aim to start Nepalese Language too in near future. The centre is based on play based learning environment where they give attention for fostering personal, social, emotion, cognition, communication skills. All the classrooms are bright, spacious, and filled with kids’ favourite materials and resources according to different age groups. The outdoor area is spacious where kids can explore, play and get connect with the environment. They do have small vegetables garden, compost pit where kids get chance to constantly engage on gardening activities, and learn more about it. Every parent wants to know what’s going around the centre, what my kid is doing, what activities he/she is into today. There is a daily update from the centre for day- to- day activities, routines, meals through a dedicated app designed which provide brief information regarding child milestones, progress, activities. Every day, I look into the app and get this information which is a such a relief for me. In addition, they do organize regular parents’ teacher meeting to discuss the area of improvement, exceptions, goals to achieve in set timeframe which is helping my kids to progress in next stage of learning. I can see so much difference on both of them. Overall, I highly recommend Brightly early learning centre Riverstone to any parent seeking a nurturing, educational, and loving environment for their child. It has truly been a positive and enriching experience for us. Thank you for continuous efforts, support from all the team members for fostering, enhancing, and achieving lots of new, fascinating learning experiences for our kids.

I am extremely satisfied with the exceptional quality of care provided at this day care. The Kanch & all the educators are really kind and caring , treating the children as if they were their own kids. I have observed remarkable growth and development. One particular instance that stood out was when my child spontaneously sang and acted out a song that I had never taught him. It was evident that he had learned it during his time at the day care, which filled me with immense joy and confidence in the educational value they provide. The eduI wholeheartedly endorse and recommend this childcare facility.

Brightly Early learning is one of the best centre in the Area. My son started going there recently and I really surprise to see how soon he got settled with the educators and environment. All credit goes to all the educators and staff members. Staff here is really friendly and supportive and put more than 100% efforts to make kids comfortable. I like the update via app which are very detailed and explain how hardworking are the staff members and notice even small details about the children. Their curriculum is also good and focused on children’s development. Centre is very clean and tidy and well maintained. I highly recommend this Centre.