Encountered issues with previous & current managers. Hoped for positive change with KAL management but faced condescending, dismissive, patronising behaviour & lack of acknowledgment & accountability. Annette, Debbie & Imogen need training on handling complaints/concerns/enquires. There are good times but negatives outweigh them & caused much distress & extreme frustration. Upon leaving centre I requested folders (education journals) asked manager if more time was needed to arrange them but told no & received nothing to show for 1 child education for last 1-2yrs bringing me to tears, whereas my other child had a lovely art folder, no journal. Manager could have posted them. SOME Issues over 4yrs include - Inconsistencies in equality, another parent brings a puppy to the centre as it is up to managers discretion, while denying this to us because of WHS, this was clear favouritism & double standards in decision-making. Hard to believe she was unaware of the puppy due to her known love of dogs. My child endured a traumatic incident, he was bitten leaving visible mark for months. Concerns not adequately addressed & subsequent incidents involving him led to ostracisation, shaming & pinching by a teacher/s. This initiated behaviour issues & negative perception among peers. After expressing concerns for speech & behaviour no investigation or support offered till too late. He endured blame for incidents he wasn't involved in triggering social, emotional challenges for us both weekly. This extended to recent theft of his belongings & FALSE accusations such as stealing a phone. Seeing children’s behaviours at pickup & drop off I believe some of these behaviours were learned from peers but made worse by some caregivers not addressing this appropriately. Staff ignore problems. Under Imogen supervision Breastmilk thrown out WITHOUT consent OR communicated. Also breastmilk not mixed together leaving hindmilk residue behind. I swapped to formula. It was stressful & impacted my breastfeeding journey. Routines for both not followed, including my child being put to bed 40min early. My child was distressed. Requested nappy cream every change (I supplied) this did not occur. My child’s rash so bad it was bleeding. Happened a few times. KAL changed to a poor quality nappy & wipes causing more rashes. Centre missed many social events. When I raised this, manager was rude. An event calendar was made but some events were missed & some dates are on Saturday? KAL Discontinued onsite made meals & stopped breakfast. Opening at 6am & the removal of toast demonstrates lack of basic kids needs & parental convenience. Many centres provide this, especially those who open at 6am. Reasons for change-budget, manager personally covering cost, but with company card thats questionable. Catered meals are good but offer poor variety & portion size in comparison. I enquired about catering being more expensive- no response leading me to believe it is. It’s money that could be used on upgrades/ staff/ resources. I was told to use Xap for communication, when I did I filled a medical form, I received a call, which I missed by seconds. Manager contacted 2nd guardian & demanded they come to the centre immediately to rewrite form. Poor judgment from manager when the issue stems from lack of awareness & training. Manager showed a lack of understanding & failed to acknowledge accountability for incident. KAL reducing timeframe for morning setup has ultimately lead to the failure of their own staff being ready in the morning. My children are at a new centre where they have extra staff on, there is always someone present on arrival with breakfast, they did a parent information night explaining learning outcomes they had planned & I received learning journals. Adjustments by KAL have resulted in departure of team members due to changes. KAL alterations also contributed significantly to departure of parents. This directly correlates with KAL. Despite consistently poor experiences with all management, the dismissiveness displayed by KAL management is concerning.