BEST CENTRE EVER CANNOT FAULT THEM ! All four of my children have attended FMELC and the baby is still currently. In the years my children have attended I have not had one problem. Theyre not just a centre they make you feel like family well that’s how I feel anyways with how caring they are.

Our twins started when they were just 6 months old, and they’ve been thriving ever since. The educators are warm, nurturing, and truly passionate about what they do. Our girls adore them and always have the best time at the centre. We feel completely at ease knowing our little ones are in such caring hands. The communication is fantastic—there are regular updates and photos that give us peace of mind and keep us connected to their day. Whenever we’re making changes at home, like bottle or dummy weaning, the educators are supportive and consistent, helping to make the transition smooth for our girls. First Memories has been everything we hoped for and more. We couldn’t recommend it highly enough! <3

Our daughter is about to turn 5 and has been at First Memories since she was just 1 year old. From day one, the centre has met every need and supported her development in the most thoughtful and caring way. She’s formed beautiful friendships, thrived in all areas, and has had the same incredible educator from the nursery room all the way through to her final year. Now our 2 year old son attends and started when he was just 10 months old. He’s absolutely flourishing, speaking clearly, hitting milestones and absolutely adores his educators. The love and dedication the staff show each day is something really special. We couldn’t imagine a better place for our children to grow, learn, and feel completely safe and supported. Highly recommend First Memories to any family looking for quality early childhood education.

This centre is amazing I have sent my 3 youngest to this centre over the span of the last 7 years I will not go anywhere else, great staff, awesome support for the kids all round amazing place.

My boys have been attending First Memories Early Learning Centre for the past three years, and I truly couldn’t ask for a better experience. From the very beginning, I’ve felt supported, respected, and completely confident in the care they provide. The educators are nurturing, professional, and genuinely invested in each of my child’s growth and wellbeing. My boys have thrived emotionally, socially, and academically thanks to the thoughtful programs and warm environment. It really does feel like a second home. I’m so grateful to be part of this beautiful community and so grateful for all the educators and staff.

My honest experience: The best thing I did for my child was taking her out of this centre. The Good: 1. Great curriculum going by their messages. 2. Educators welcome you with a friendly nice smile. The Bad: 1. Very tight space in the rooms: Kids don’t have enough room to move about so they spend a good amount of time outside even when it is cold and windy. 2. Poor hygiene: For the three months my child spent here, she always came home looking very dirty, food stains all over her clothes (she had change of clothes in her bag but the staff didn’t change her), her milk bottle covered in dirt, her water bottle covered in dirt and food stains, not rinsed after feeding. They try to rub this off as normal but I’m having a better experience at her new centre. This is the only centre and the only place my child has ever had diarrhoea, never at home or at her new centre. 3. Unprofessionalism: Management is either evasive or defensive when you make a complaint. For instance, there was an incident where the educator had told me that she had fed my child her milk, I got home to find her milk powder still in the container so I called the centre to ask which milk they had fed my child? Management maintained that my child had been given her own milk. Please how do you explain that the milk I had in my hands had already been fed to my child. That was a big turn off for me because it simply meant that they do not take accountability for their own mistake. They would rather be defensive. This is one of many examples. 1. Lack of facilities to aid kid’s development: This is understandable as they do not have much space to fit in the facilities, but every parent wants their child to develop. My child who did not walk at this centre because she wasn’t being supported to achieve this goal, stated walking one week after leaving this centre. Falls back to the room being too cramped. 5. It appears the centre wants the enrolment but not the job: From the first week my child started attending this centre till I cancelled her enrolment, they always found a lame reason to send her home and on some days, have administered Panadol that wasn’t needed (mind you, their policy is that a child is not allowed back to the centre the following day after administering panadol). She was enrolled for three days/weeks but never completed three days a week for the three months she spent here. Unfortunately they were using an unreliable Aldi brand thermometer (Braun) to check the kid’s temperature and always called to say my child had a high temperature, I come home to find that her temperature is normal, she is well and playing. The last time, they called me to say my child has a temperature of 38 degrees and asked if they could administer Panadol, I said “no” because I was close to the centre and can pick her up. I got to the centre 30 minutes later with my own thermometer to find my child’s temperature was normal and she was seated on the floor. The educator seemingly guilty started explaining without being asked that my child’s temperature was high and she was being clingy. How can you be a child carer and complain of a baby who just turned 1 year old being clingy? I reported this to the management and instead of addressing this, she was evasive and said I had a misunderstanding of how daycares work. Surprisingly, the last two weeks my child spent at the centre after I lodged the complaint and cancelled her enrolment, she was not sent home for even a day. She has been at her new daycare centre and have never been sent home or reported sick or had any diarrhoea for even a day. My baby is back to being her bubbly self which she was slowly loosing at First Memories Early Learning Centre and she has achieved amazing goals in such a short time. Management still being defensive as usual in their reply below. You really think I woke up in the morning and chose to leave a negative review on a random daycare centre? You guys need to learn to take constructive criticism and take accountability for your mistakes. You need to do better.

My twin toddlers attend FMELC. The staff are caring and nurturing and very patient especially with my two who are super active! It has a great team environment where the staff treat the kids like their own and are super attentive to them. Could not recommend this place enough!

Have sent both my babies here. We adore the educators and my girls are absolutly in love with them. They are safe and loved ♡

My son has been attending FMELC since he was in the nursery and he is about the graduate from the preschool program. In the last four years of him attending we have had a great experience with both professional and caring educators who genuinely love and believe in what they do. We have been supported by the centre in so many ways such as our goals for him being implemented into his curriculum, to the centre aiding us in finding psychology for him and opening their space for these sessions to happen in an environment he is comfortable in. I can not recommend this centre to families enough!

My daughter has attended First Memories since she was 2 years old and we could not have picked a better Early Learning Centre. The staff are lovely and very attentive to the children and create amazing experiences to enhance their learning.