As parents, we all want our little ones to be in a daycare centre where they receive the best care, comfort, and attention. Unfortunately, our experience at Oakville Montessori fell far short of these expectations.
I can only speak for the room my baby was in (Koala room). It was disheartening to witness how the educators seemed indifferent to the cries of upset babies, often leaving them unattended on the floor or in the highchair without offering genuine comfort.
Communication, or rather the lack thereof, was another significant issue for us. Despite our efforts to engage with the staff and stay informed about our child's day, we were met with vague responses and a general lack of transparency, or a response such as “Please check the app for updates” (but they hadn’t updated the app).
One of the most troubling aspects of our experience was the behaviour of the lead educator in the Koala room. Instead of fostering a nurturing environment, this individual was rude and impatient towards both the babies and the parents. It was evident that they lacked the essential qualities of empathy and professionalism required for such a crucial role.
We had provided feedback to the Centre Director, however there was no notable difference to the lead educator’s behaviour and after one too many unfortunate encounters with her, we decided to pull our baby out. Special mention to Marianne and Barbara for being so lovely to our baby.
Overall, our time at Oakville Montessori was deeply disappointing. We had hoped for a place where our baby would thrive and receive the care and attention she deserved. Instead, we were met with indifference, poor communication, and outright rudeness. As concerned parents, we cannot in good conscience recommend the Koala room for babies at Oakville Montessori to others. We sincerely hope improvements are made to ensure the well-being and happiness of the children entrusted to their care.