My son was at happy hearts since the centre opened in October 2024. Since then the staff turnover has been around 90% with the centre struggling to keep staff to a point there is almost always agency staff in the centre, which has not been consistently communicated with families. They are also on their 4th-5th chef since opening and second director. As for my personal experience, there have been numerous times I have witnessed really poor care from staff including staring at the iPads for minutes at a time not paying any attention to the children/babies in their care, watching children cry and scream at the gates while educators stand and talk with one another other than comforting the children. I have raised these issues in multiple meetings and saw an improvement for a short period for it to go back to what it was like previously. Multiple staff sitting around merely “monitoring” the children rather than engaging with them. This doesn’t speak for all staff but most. I have noticed in recent months before I’ve been pulled my son out, staff seeming to be upset/agitated at each other which has affected communication. I’ve witnessed and heard gossiping between staff in car parks and at the desk in the foyer. There was an incident where my mum who had a torn shoulder was trying to get my son from the carpark into the centre. My son was fighting going in and ran off into the car parks whilst my mum was struggling to get him. Two staff witnessed this, looked and walked right past and into the centre. Very unprofessional and made it seem like it’s only their problem if they’re clocked in. On the Monday before I pulled my son out, he had been in the hospital the week prior. I mentioned this to the educator I handed him over to and mentioned that if he showed certain signs it was necessary I was called immediately as it could be life threatening and I’d need to take him straight back to the hospital. I made it very clear this information needed to be passed on to his lead educator that day. Upon pick up, I found out no one had been informed about any of the above, which again is extremely concerning as it puts my son in danger due to the lack of communication between staff. My son has also been diagnosed with a speech delay. I had a meeting with the director an educational leader in October where a plan was set up to support my son through this stage. I was also suggested to get a speech assessment which I did quickly and had returned to them on the 5th December. In the two months since then, hardly ANYTHING from the “support plan” has been actioned, and the speech assessment I kept getting asked about, which they wanted to access inclusion support with, had NOTHING done with it. In two months. I brought it up 6 weeks after handing in and the reply I received was that they had plans but hadn’t actioned anything. On top of this my son has been rushed through every room transition he had. I emailed and spoke to the director about having a slow transition this time as he struggled last time. He assured me he would. My son was moved in under two days. Additional to this, I later found out that his new lead educator and assistant lead had no knowledge of my son’s speech delay, assessment, support plan, nothing. The lack of communication is deplorable. The menus don’t match the food the children have each day. The staff/director don’t effectively communicate important information. Lack of duty of care. There is no sense or feeling of community either. The list honestly goes on. I was really hoping for improvement, but I’ve honestly been let down and know I’m not the only parent to be. Also there’s multiple reviews on here that are written by staff not the parents sending their children to this centre. The children of staff are favoured. I’ve witnessed their children in an other areas of the centre including sitting at the front desks etc. Really disappointing because the centre itself is beautiful.

Never found a better childcare centre. My children love their educators, the centre is always clean, especially since new management had taken over! 12/10!

We’ve been attending Happy Hearts Warner since the centre first opened and couldn’t be happier with our experience. Over the last six months in particular, the new management has been extremely communicative and engaged, which has made such a positive difference. They’ve really focused on building a sense of community, with family nights like the Halloween disco and Christmas party, and it’s been lovely to feel so included. We already have a clear plan for the year ahead with lots of events to look forward to, which is reassuring and exciting as a parent. All of the staff are an absolute pleasure to deal with — friendly, caring, and genuinely invested in the kids. Our child especially loves working on the floor books, which is such a great way to see what they’ve been learning and involved in day to day. We feel very grateful to be part of the Happy Hearts Warner community and highly recommend them to other families!

Happy Hearts has been amazing! Our daughter absolutely loves it there. Miss Sophie and Miss Bella have been incredible and our daughter loves them both and the other children in her area. It is always great to hear all the activities she got up to through the day. Highly recommend Happy Hearts to anyone thinking of enrolling.

My son has just graduated kindy at happy hearts and I’m am so incredibly grateful for everything they have done for him he had come such a long way especially coming from previous centres where he was unfortunately treated very poorly. The educators at happy hearts truely showed me how much they cared for him they were so patient and genuinely cared for his wellbeing. My favourite part was seeing the floor books come to life with the children’s own voices their own stories ideas and their little drawings. I found myself wanting to look though the book more rather then flicking though the app it allowed me to pick him up and be able to talk about his day while we looked through it together. Walking through the front doors and being welcomed each day, my children also loved building a wonderful bond with Matt and Tara popping in if it’s just for a goodbye cuddle or if my children needed extra cuddles on drop offs. I’m so excited to now watch my daughter thrive in her new room with her wonderful educators. Thank you so much for helping my little ones become so independent confident fun loving kids, my son wouldn’t be who he is today without the love and support from his teachers.

My children have attended Happy Hearts Warner for the past two years and it has truly felt like a second home. The centre is warm, loving, and genuinely cares for every child. Matt and Tara have made such a beautiful difference, creating an environment where children feel safe, valued, and deeply loved. Even after moving on, when our children return as big siblings, they’re welcomed like they never left, which says everything about the heart of this place. We will always be grateful for Happy Hearts Warner

We adore Matt, Tara and the Team @ Happy Hearts Warner. The genuine care and warmth you feel from the moment you walk into the service is heart warming. I am loving the new floor books implemented, my son is so proud to show off his drawings, and now i actually know more about the learning occuring in the classroom. A quick shout out to the new cook Tony what delicious food he is creating!

This Centre used to be amazing however since Josie went on maternity leave and there was a change in Centre managers it has gone downhill. We have been informed Josie will not be back so don’t expect this Centre to improve any time soon. The focus has gone away from genuine care for children and instead is on things like the use of floor books. How about you go back to basics and focus on ensuring children are happy, fed, have access to drinking water and have clean nappies. There is no point in raising any concerns with the Centre as they simply do not respond to messages or emails further enforcing the genuine lack of concern for the wellbeing of the children in their care. The concerns raised in other reviews about staff turnover are genuine. The menu in their app does not match what the children are served. If you are the owner of this Centre I would take a very close look at the team you have running it. It might be wonderful to be generating more profit under the current management team however it is only a matter of time before you have serious concerns as the children are being neglected. I am posting this here as my concerns have fallen on deaf ears and I believe other parents and the Centre owner needs to know what’s going on.

Lovely centre & wonderful team. Management are all about the children..as it should be. 5⭐️

My daughter was at this centre for 12 months, and during my time there, on multiple occasions, I caught educators giving children iPads to play on and watch YouTube. This was addressed in an email and in a meeting with the centre director, who apologised, but they continued to let happen. Staff are often on iPads with their backs turned to the children and/or have children sitting on their laps “logging” instead of actually interacting with the kids. The favouritism shown by educators towards their own children who attend the centre is a lot, whether it’s letting them sit on their lap at the front desk, giving their own children lollies, or allowing them to hang off them in the outdoor space. This throws ratios off and means educators can’t properly focus on the children they are responsible for. Staff turnover is extremely high. Not even the chefs seem to want to stay at this workplace. When it comes to my children, I am not comfortable with random agency staff coming and going and not knowing who is actually looking after my child. The inconsistency at this centre is concerning!!! Just to add, there were 3 price increases in 12 months. Our kids deserve better than this. We pay for a service for our children to learn, not for them to have screen put infront of them & educators not interacting. The staff look burnt out and exhausted. The children run riot, and there is little to no control. Leaving this centre was the best decision I made. I had already submitted my two weeks notice, and while they offered to waive it, as a working parent it wasn’t something I could afford to do, even though I would have loved to take them up on the offer to get my child out of their sooner!