Had nothing but amazing experience there!!!

I look forward to arriving in the morning to the beautiful energy and welcomes from Matt and Tara in the office. I always feel happy after talking with them and leave with a smile on my face. Since Matt has been at the centre the changes have been phenomenal. The whole centre feels calmer, more organised and more joyful. With Leo being autistic, there have been some challenges and Matt always stays calm but professional and is always approachable and goes above and beyond to ensure the best outcome for all. Mr Zander is second to none. Tiahla is now in prep and is thriving due to her time with him. He really helped her confidence to grow and now with Leo is absolutely brilliant. We are so very lucky to have found Happy Hearts at Warner as we were reluctant to send the children to daycare but would absolutely highly recommend them to anyone. Thank you to all of the staff for being so friendly, supportive and helpful. 🌈🙏🌈

I’m a high school student and had to come here because I was as walking and didn’t know where I was. The staff were the friendliest people ever, immediately checked if I was okay, got me tissues and water, and constantly checked in to see if I was safe and if I needed anything until my mum could collect me. Genuinely the sweetest staff in the world I can’t thank them enough for helping me.

Happy Hearts has been a wonderful place for our daughter, and we couldn’t be more grateful for the care and environment the staff provide. The centre is clean, inviting, and thoughtfully set up, with many engaging and educational activities for the children to explore and enjoy each day. The food prepared by Chef Tony is amazing, it’s clear that a lot of care goes into providing meals that are nutritious and tasty for little tummies. As parents we were even invited to a tasting evening, where we were able to sample all the food our daughter eats at the centre. What really sets Happy Hearts apart is the strong sense of community. The centre creates thoughtful opportunities for parents to connect with staff and each other, making it feel warm, supportive, and welcoming. The staff are approachable, communicate clearly, and are truly invested in providing meaningful learning experiences that help each child grow and thrive. A heartfelt thank you to Matt and the entire Happy Hearts team for making our transition to daycare a seamless and happy experience. We feel very lucky to be part of this community.

We have had such a positive experience with this daycare and honestly can’t speak highly enough of the educators and the care they provide. When our eldest was in his final year before starting school, we had some concerns about whether he was quite ready. The teachers were incredibly supportive and proactive, working closely with us and really focusing on his individual needs. They encouraged him, built his confidence, and by the time school started, he was more than ready. That support made a huge difference for both him and us as parents. Our younger son is still attending this year, and we are now going through a similar stage in preparing him for school. Once again, the educators have been amazing. They take the time to listen, communicate clearly with us, and help put simple, practical plans in place to support his development. That level of teamwork between educators and parents makes you feel truly supported and confident in your child’s progress. The daycare itself is a fantastic environment. The outdoor gardens and play areas are amazing, and there is a great balance of indoor and outdoor play. There are plenty of hands-on, practical toys and activities that keep the children engaged, learning, and having fun every day. We feel very lucky to have our children here and are grateful for the care, dedication, and genuine interest the staff show in each child’s growth and wellbeing. We would highly recommend this daycare to any family looking for a nurturing, supportive and engaging early learning environment.

Matt is such an amazing nurturing and very experienced teacher / director. He looked after my daughter and was so approachable and genuinely cared and showed the love and passion for his job by the way he interacted with my daughter .

My son was at happy hearts since the centre opened in October 2024. Since then the staff turnover has been around 90% with the centre struggling to keep staff to a point there is almost always agency staff in the centre, which has not been consistently communicated with families. They are also on their 4th-5th chef since opening and second director. As for my personal experience, there have been numerous times I have witnessed really poor care from staff including staring at the iPads for minutes at a time not paying any attention to the children/babies in their care, watching children cry and scream at the gates while educators stand and talk with one another other than comforting the children. I have raised these issues in multiple meetings and saw an improvement for a short period for it to go back to what it was like previously. Multiple staff sitting around merely “monitoring” the children rather than engaging with them. This doesn’t speak for all staff but most. I have noticed in recent months before I’ve been pulled my son out, staff seeming to be upset/agitated at each other which has affected communication. I’ve witnessed and heard gossiping between staff in car parks and at the desk in the foyer. There was an incident where my mum who had a torn shoulder was trying to get my son from the carpark into the centre. My son was fighting going in and ran off into the car parks whilst my mum was struggling to get him. Two staff witnessed this, looked and walked right past and into the centre. Very unprofessional and made it seem like it’s only their problem if they’re clocked in. On the Monday before I pulled my son out, he had been in the hospital the week prior. I mentioned this to the educator I handed him over to and mentioned that if he showed certain signs it was necessary I was called immediately as it could be life threatening and I’d need to take him straight back to the hospital. I made it very clear this information needed to be passed on to his lead educator that day. Upon pick up, I found out no one had been informed about any of the above, which again is extremely concerning as it puts my son in danger due to the lack of communication between staff. My son has also been diagnosed with a speech delay. I had a meeting with the director an educational leader in October where a plan was set up to support my son through this stage. I was also suggested to get a speech assessment which I did quickly and had returned to them on the 5th December. In the two months since then, hardly ANYTHING from the “support plan” has been actioned, and the speech assessment I kept getting asked about, which they wanted to access inclusion support with, had NOTHING done with it. In two months. I brought it up 6 weeks after handing in and the reply I received was that they had plans but hadn’t actioned anything. On top of this my son has been rushed through every room transition he had. I emailed and spoke to the director about having a slow transition this time as he struggled last time. He assured me he would. My son was moved in under two days. Additional to this, I later found out that his new lead educator and assistant lead had no knowledge of my son’s speech delay, assessment, support plan, nothing. The lack of communication is deplorable. The menus don’t match the food the children have each day. The staff/director don’t effectively communicate important information. Lack of duty of care. There is no sense or feeling of community either. The list honestly goes on. I was really hoping for improvement, but I’ve honestly been let down and know I’m not the only parent to be. Also there’s multiple reviews on here that are written by staff not the parents sending their children to this centre. The children of staff are favoured. I’ve witnessed their children in an other areas of the centre including sitting at the front desks etc. Really disappointing because the centre itself is beautiful.

Never found a better childcare centre. My children love their educators, the centre is always clean, especially since new management had taken over! 12/10!

We’ve been attending Happy Hearts Warner since the centre first opened and couldn’t be happier with our experience. Over the last six months in particular, the new management has been extremely communicative and engaged, which has made such a positive difference. They’ve really focused on building a sense of community, with family nights like the Halloween disco and Christmas party, and it’s been lovely to feel so included. We already have a clear plan for the year ahead with lots of events to look forward to, which is reassuring and exciting as a parent. All of the staff are an absolute pleasure to deal with — friendly, caring, and genuinely invested in the kids. Our child especially loves working on the floor books, which is such a great way to see what they’ve been learning and involved in day to day. We feel very grateful to be part of the Happy Hearts Warner community and highly recommend them to other families!

Happy Hearts has been amazing! Our daughter absolutely loves it there. Miss Sophie and Miss Bella have been incredible and our daughter loves them both and the other children in her area. It is always great to hear all the activities she got up to through the day. Highly recommend Happy Hearts to anyone thinking of enrolling.