My child has been attending this childcare centre for almost a year. In the beginning, we were very happy with the quality of care, the environment, and the communication. However, since the previous manager went on maternity leave, the standard has noticeably declined.
There have been frequent staff changes, including multiple chefs within months, and we often see new or agency educators without any prior communication. My child's key educators are usually not available at pick-up, and we rarely receive any information about their day anymore.
The tidiness and organisation of the rooms have also dropped. I have even found my kid's bed linen placed in other children’s cubbies, unfolded and not stored properly.
What concerns me most is the lack of communication. We used to receive regular photos, updates, and daily activity summaries, which suddenly stopped. Meal updates also don’t match the posted menu, and since early December there have been no daily activity updates at all.
I understand staffing can be challenging, especially at the end of the year, but the inconsistency and reduced quality have been disappointing considering how great the centre used to be. I truly hope the previous manager can bring the centre back to the standard it once had when she is back.