My experience with this service was extremely disappointing. As a parent, I spent months attempting to obtain information relating to my own child. Information that should have been readily accessible required repeated requests, extensive correspondence, regulatory involvement and continual follow-up before records were eventually provided. The service ultimately acknowledged that errors had occurred and advised that its policies and procedures would be reviewed and changed. However, despite those acknowledged errors, there was little accountability and no meaningful effort to address the impact those decisions had on my ability to remain informed and involved in my child’s education. Records were provided only after significant delay. Some information was incomplete, access issues arose with documents that were supplied, and the overall process was far more difficult than it should have been for a parent seeking information about their own child. Based on my experience, communication, transparency and responsiveness to parental concerns require substantial improvement. This review reflects my personal experience with the service.

My experience with this service was extremely disappointing.<br><br>As a parent, I spent months attempting to obtain information relating to my own child. Information that should have been readily accessible required repeated requests, extensive correspondence, regulatory involvement and continual follow-up before records were eventually provided.<br><br>The service ultimately acknowledged that errors had occurred and advised that its policies and procedures would be reviewed and changed. However, despite those acknowledged errors, there was little accountability and no meaningful effort to address the impact those decisions had on my ability to remain informed and involved in my child’s education.<br><br>Records were provided only after significant delay. Some information was incomplete, access issues arose with documents that were supplied, and the overall process was far more difficult than it should have been for a parent seeking information about their own child.<br><br>Based on my experience, communication, transparency and responsiveness to parental concerns require substantial improvement.<br><br>This review reflects my personal experience with the service.

Very experienced teachers who are caring and professional and whom the children respond well to." Also Very caring environment, including encouraging them to eat all their lunch!"