I am very disappointed with Inspire Childcare Centre in Reservoir. My child became scared and didn't want to go there anymore he seemed to have a real fear. Before attending this center, my child was confident and happy, but now he has lost that confidence. I also noticed that the center presents a very positive image to parents—with smiles and photos—but this doesn't reflect the reality of what my child experienced. I found marks on my child that the center couldn't properly explain. This makes me concerned about the safety and supervision at the center. I cannot recommend Inspire Childcare Centre.
Response from the owner
03 Dec 2025
Dear Sona,
Thank you so much for reaching out and sharing your concerns with us. We truly understand how important your child’s safety and wellbeing are, and we appreciate you taking the time to let us know how you feel.
I want to reassure you that during your child’s time with us, our team at Inspire Reservoir did everything we could to support your family with care, empathy, and transparency. We always aimed to communicate openly and to work with you in a way that felt fair, respectful, and supportive. Your child’s happiness and safety have always been our top priorities.
We’re very proud of the warm, caring community we have at Reservoir, and we’re grateful for the time your child spent with us. Your family has always been valued, and your feedback helps us continue growing and improving.
We’re truly sorry that this situation caused you worry or disappointment. Your feelings are completely valid, and we hear you. At the same time, I want to reassure you that the team has done their very best to care for your child with kindness, professionalism, and genuine heart.
Although your child is no longer attending our campus, please know that your experience still matters to us. If you’d like to talk anything through or share more, we’re always here to listen and support however we can.
Thank you again for your honesty and for being part of our Inspire Reservoir community.
Warm Regards,
Eleinna S Anderson - Chief Curriculum & Quality Officer
(E: eleinna.s@inspire.edu.au)