Very disappointing and unfair treatment My 3boys attending in O’Connor holiday program Yesterday and Today I have got very bad experience with Natasha who is Manager. My 6-year-old was given a warning just because his pants were too loose and fell down twice. Instead of helping, the staff threatened to send him home and sent me a warning message. Another time, my older child was blamed and warned without asking his side, even though other kids provoked him. Months ago, my second son was verbally bullied and pushed by the same child almost every day. That child never received any warning or consequences and continued attending as usual. Because of this, we stopped sending our child to the holiday program. Even in more serious situations later, that same child continued to harass our son without ever being held accountable. These repeated situations felt deeply unfair and, honestly, cruel. When I tried to explain all of this to the manager, Natasha, she not only refused to understand my concerns but later mocked me, saying I was just going “blah blah blah” and that she was tired of hearing it. English is not my first language, and for a manager to mimic and dismiss me like that is deeply disrespectful. It may not seem like racism to some, but mocking someone’s effort to communicate in a second language — especially in a serious conversation — is discrimination. It made me feel small, unheard, and judged for being an Asian parent. Is this how a holiday program should treat families?

Be aware that this organisation is administered by belligerent and litigious people who are uninterested in resolving issues regarding their OWNA payment system and its predecessor system that they acknowledged was problematic.

My son and daughter both love the sports programs and excursions. Staff always friendly and engaged.

Highly engaging program that has an excellent mix of excursions and on-site activities. My kids have been going for the last 2 years and love attending. The staff have always been friendly and inclusive. Highly recommended

Had several of my kids attend and they absolutely loved it! The staff are fantastic and always helpful to parents and engage well with the kids. Some are even fully qualified primary and secondary teachers so have always felt comfortable leaving my kids in their care. Very good value for money too, especially with the brilliant excursions. Could not recommend this holiday program more!

Wonderful program with fantastic staff. Cater for all needs and nothing is too hard for them. 5 stars all round.

Kids have a great time with kind, caring and engaging staff. The range of activities in their program is impressive. I'm always confident the staff are taking care of the little ones, and ensuring everyone has a fun time during school holidays! Easy to deal with, and loved by the kids - I can't recommend the Kidz Biz Gungahlin team highly enough.

Unreliable, unprofessional people. If you want to spoil your kids send them to kids biz. 15 years kids will be supervising your children and if you tell them it’s unsafe. They will send you an email of cancelling your account and not taking your kids any more from tomorrow. Rude director or admin. Giving you all the stress at the last minute by just saying don’t send kids any more while already taking the money and did the registration. They will refund the money but will give you stress for all that time where you will be unable to find other services as no notice will be given !!!

unprofessional people, don't have trained staff. 15 years old staff are working there. stressful organisation can give you stress on daily basis by asking you take your child