The educators at Guardian Wollert have always been amazing, caring, approachable and genuinely wonderful with the children. As a family who has been with the centre since day one, we have always felt comfortable and happy sending our child here.<br><br>Unfortunately, since the new manager, Zabeena, has taken over, our experience with the centre has changed. On several occasions, we have found her manner towards families to be rude, dismissive and unwelcoming. As parents, we want to feel comfortable approaching the centre manager with questions or concerns without feeling like we are being a burden.<br><br>Good communication and mutual respect are extremely important when parents are trusting a centre with their children. A manager should make families feel welcomed, listened to and supported.<br><br>I sincerely hope upper management takes the time to speak with families and look into the concerns being raised. Guardian Wollert has some wonderful educators, and it would be disappointing to see the positive environment the centre has built over the years affected by poor management.<br><br>Families deserve to feel valued and respected, and I genuinely hope things improve.

I would like to take a moment to recognise and thank the management and educators at Guardian Wollert for the incredible support and care provided to my three-year-old girls. Our experience has been nothing short of fantastic.<br><br>A special thank you to Zabeen for being so responsive and supportive. She accommodated our changing requirements and even undertook a review of the menu, demonstrating a genuine commitment to listening to families and continuously improving the centre.<br><br>When my girls initially struggled with drop-offs, the management team worked proactively to create consistency by ensuring the same educators were available to receive them in the mornings. This thoughtful approach made a tremendous difference and helped the girls settle in much more quickly and confidently.<br><br>I am also continually impressed by the educators' focus on each child's emotional development. The daily observations, small adjustments, and personalised approaches they take to support individual needs are truly remarkable. It is evident that the team genuinely cares about the wellbeing and growth of every child.<br><br>Additionally, the introduction of new and engaging programs keeps the learning environment exciting and enriching for the children. It is wonderful to see such creativity and dedication in fostering their development.<br><br>Please extend our sincere gratitude to everyone involved. Your hard work, commitment, and care have made a significant positive impact on our family, and we are very appreciative of everything you do.

educators are amazing highly skilled and Knowledge i am happy my son now attends this childcare best decision i made.

Great attentive staff, fantastic management, very happy with the way the kids are treated

Thanks to the Guardian Childcare & Education Wollert team for welcoming and assisting my toddler into childcare for the first time. The team have been understanding, informative, and supportive from the tour, orientation and to my child’s first day. I look forward to seeing my child grow and learn while in their care.

My son attended Guardian Childcare & Education Wollert for approximately three months when he was 2.5 years old. I enrolled him because I wanted him to socialize with other children, build confidence, and enjoy a positive childcare experience. Unfortunately, my experience was disappointing, and I ultimately decided to withdraw him. At first, the staff appeared caring and attentive. However, after the first few weeks, I became increasingly concerned about the level of care my son was receiving. On several occasions when I picked him up, his nose, face, mouth, and clothing were covered in dried mucus. It was clear that his nose had not been cleaned for a long period of time, and as a young child, he would wipe it on his sleeves because nobody appeared to be helping him. I raised this concern with management after the first incident. I explained that parents trust educators to provide basic care and hygiene while their children are in childcare. I was assured that the issue would be addressed. Unfortunately, the same thing happened again. My husband picked up our son and found him with dried mucus on his face and clothing, mixed with dirt and sand from play. He also raised the concern with staff, but despite apologies, we did not see any lasting improvement. Another incident that concerned me happened while I was collecting my son. As I was gathering his belongings and getting him ready to leave, he briefly ran to a toy box to pick up a toy. An educator called out to him very loudly from behind to stop him from touching the toys. The volume and tone startled my son so much that he jumped in fright, immediately left the toy box, and ran back to me. It was upsetting to witness. I raised this concern with management as well. The explanation given was that the educator was naturally a loud person. However, I did not find that response acceptable. Being naturally loud does not justify speaking to young children in a way that frightens them. Children deserve to be spoken to with patience, kindness, and respect. What made this incident particularly concerning to me was that it happened while I was present. As a parent, it naturally made me wonder how children are spoken to when parents are not there to witness it. This is my personal concern based on my own experience. I understand that caring for young children can be busy and challenging. However, basic hygiene, attentive care, and respectful communication should be fundamental parts of any childcare service. Unfortunately, the care my child received did not meet my expectations despite my concerns being raised more than once. The centre itself is clean, modern, and well-presented, which initially gave us confidence. However, our personal experience with the day-to-day care of our child did not match the impression presented. I also regularly noticed children crying when arriving or leaving the centre. While I understand that children sometimes become upset in childcare settings, combined with my other concerns, it added to my discomfort. This review reflects only my family's personal experience at Guardian Childcare & Education Wollert. Other families may have different experiences. However, based on what I personally observed and experienced, I was not satisfied with the level of care provided to my child, and I chose to remove him from the centre before the three-month period was complete. 💔💔

We are so grateful for the wonderful care and support our son has received over the year. The educators are caring, dedicated, and genuinely invested in each child's development. The facilities are modern, well-maintained, and always clean, and the meals provided are varied and enjoyed by the children. We've seen our son grow in confidence, social skills, and independence during his time here. Thank you to the amazing team for making his early learning journey such a positive experience. Highly recommended!

My son has been at guardian childcare in Wollert for a while now, he loves his time there. I am always reassured my son is ok, the educators and management are lovely and caring.

My daughter Maya attends Guardian Childcare in Wollert, and we are really happy with the care and service they provide. The educators are friendly, supportive and make Maya feel comfortable and welcomed. Most importantly, Maya loves going there. We have also noticed positive progress in her learning, confidence and achievements since she started. It is great to see her enjoying the activities while also developing new skills. A big thank you to the whole team, including the educators, kitchen staff and management, for creating such a caring and positive environment. Highly recommend Guardian Wollert to other families looking for a caring and reliable childcare centre.