This childcare was just broadcasted on four corners, praying childcares like this get shut down.

If you've come to check the reviews following the 4 Corners investigation, it is all 100% true. We removed our child from Genius in late 2024 due to the disturbing mismanagement of the centre. The centre was incredible at the beginning with a wonderful manager, 2IC and a team of dedicated staff who genuinely cared about our child. Genius has consistently underpaid or not paid their workers. Many have not been paid super in 2+ years. Turnover was insanely high, new casual educators every second day as they can't retain staff. Ratios are ignored and casual educators sit watching the children rather than interacting or assisting crying kids. I personally had to comfort children who were crying as the casual educators sat and watched. Educators spread gossip about other children and parents, providing kids medical information to unrelated parties on multiple occasions. Staff were passed up for promotions because the manager is "sick of training people". My child came home crying every single day. Despite having a known allergy with the -CORRECT AND VALID- ASCIA paperwork, the casual educators continued to cause allergic reactions. I had to collect him multiple times due to their negligence which left him with painful welts on his face for days at a time. Management denied that they had caused the reactions, stating that it was HFM. Upon yet another call asking me to collect him, I asked the casual educator who confirmed they had been causing the allergic reactions. Management still denied, even after I had proof of this occuring and verified by our GP. Management is quick to retaliate when you raise concerns by threatening exclusion from the service (but will still want to charge you the full fees). Confidentiality and privacy was breached multiple times which I doubt has been reported as required. There is no compassion or care given by management, they absolutely do not care for you or your children's wellbeing. Manager won't even bother to pick up the phone and call you back, instead makes the 3IC have the difficult conversations. Middle management is also just as bad. They will gaslight you, ignore your concerns and try to go against what is best for your child. They disregard educators' attempts to advocate for your child and their development. They claim to know what's best for your child despite never setting foot in the room or even knowing your child's name. They are unsupportive of the staff on the ground, have unrealistic expectations, and are part of a much bigger issue. Genius is by far the worst centre I have heard of, or come across. I am one of many parents who have removed their children from the centre. I feel for the last remaining full time educators who are incredible and doing their best to care for the children but are being left unsupported by management, who think the way to resolve issues is to silence people, force educators & parents to leave and throw untrained casuals into the centre. I'll await my "take down the bad review" email that is incoming, as the manager enjoys attempting to intimidate people into removing reviews.

This was just on 4 corners

-Poor management -Staff shortage -Health issues -Long advanced notice time: 4 weeks -We have noticed that there have been instances where the Toddler room had 10–12 children with only one educator, which does not comply with Victoria’s childcare regulations. -Repeated requests for early pick-ups or exclusions without sufficient justification or based on some excuses -Seems that the Reservoir center is struggling with staffing shortages and frequent gastro/other illness-related closures. Most of the familiar educators are no longer there, and we are receiving messages almost every week—even on weekends about unusual situations leading to center closures, reduced hours, or etc., such as requiring a GP certificate every time another child in this center has gastro, which is not common in other centers. - My child attends another center on Thursdays and Tuesdays , and we have never experienced these kinds of frequent exclusions or difficulties associated with poor management. “Enrolling your children in this center will be a disaster due to poor management. If you decide to terminate the contract, you’ll still be locked into a four-week notice period with charges.”

Leaving your babies with unknown people can be quite daunting but all the Staff at Genius Reservoir have been very friendly and welcoming since our first initial meet. Communication is highly important to me and they exceed this very well. The attentiveness I have witnessed to all children is outstanding and I love that the team take all needs and concerns into consideration.

I am so excited to see this beautiful service open in Reservoir! I had a phone call and tour with Nicole the director and I am so happy with how my questions were answered! Cant wait to see more of this place!