Absolutely FANTASTIC day care centre with amasing staff and principles, very unique and different to other centres I've visited in Brisbane. Iur child has been there for 10 months. The centre director ran the centre with a big heart and always thinking about whats best for the children, and very accommodating to personal requests and routines. Unfortunately, the owner of the property put unrealistic demands on the centre to cover oncosts meant to be covered by other tenants in the largely vacant building, and as a result, the centre had to close down. Future prospective tenants in the building be aware and stay clear of this landlord!

My toddler has recently started at Hei Schools and I cannot rate it highly enough. The staff are all so lovely and very welcoming. All the rooms are beautiful with an excellent range of toys and activities. The outdoors area is also really good. I’ll be starting my baby at Hei soon and it’s much less stressful knowing that she will be well cared for. My toddler son was previously at a very large daycare centre in the city and it’s such a nice change to go for a smaller place where we can know all the staff and children.

I must say, I was thoroughly impressed with the quality of education and care that is being provided to the children there. The kindergarten is managed by Ada, who is a wonderful and attentive manager, and her passion for providing the best possible learning experience for the children is evident in every aspect of the kindergarten. The facilities at HEI Kindergarten are excellent, with bright and spacious classrooms that are filled with educational materials and toys that are designed to stimulate young minds.

Hei School was a game changer for us. We feel so blessed to have found a place were so many clever and compassionate people make it their lives mission to give our kids the very best developmental care. Makes me wish I could give more than 5 stars.

We enrolled our daughter when HEI Schools Charlotte first opened in the city. Since the first day the whole team have always been really helpful and accommodating. The learning environment is really well laid out with the kids being able to go from indoor play to outdoor play easily. One of our favorite parts is seeing the daily photo (and sometimes short video) updates of what's happening. It's nice to be able to take a break and let our daughter play with other kids, while still being able to see how she's going via the daily photos, sleep tracking, and nutrition updates.

HEI was very good to my family for about 8 months while we had an amazing acting (temporary) centre Director who was focused on my child, and whom did their best to ensure their educational staff were attentive and also wonderful. My child was thriving and I didn't have grave concerns about his care for a long time. Since then, about 4mth ago, it turned into a bit of a train wreck operationally. The temp director quit because she was given zero autonomy - HEI Aus HQ undertook all hiring decisions and installed 'captain's pick', regardless of local culture and knowledge about the children, centre etc. Any red flags about some whom were employed were met with her powerlessness to act and in frustration, she quit. We got incident reports without reasons (involving staff she did not want to hire), but whom HQ had greenlit. We had minor injuries or rashes despite the child:educator ratio. We also had a child who was not appropriately dressed for the day's climate, at least three times. Stupid things that were not providing attention to details for a child. We advocated for the temp centre Director to stay (because she's amazing) but HEI Aus HQ fobbed our concerns off and didn't even bother to address anything let alone meet us despite request to explain the complaints and governance process. They then replaced her with another woman they imported while our temp director was on leave (after presumably waiting almost a year to sponsor her visa) from Hong Kong. We received zero communications from the new Director, who couldn't even be bothered to email or properly introduce herself to the parents. It's been par for course: neither she nor the Australian HQ talk to parents..... even about crucial operational things. It continues even now: a fortnight ago HEIs local centre locked everyone out after (supposedly) there was a landlord/HEI HQ dispute that no local staff knew about. They are almost all now unemployed - save for the new Director and someone who was groomed as a quasi-Director but was unqualified in child care. The new Director has now been rewarded with a plum job in Victoria to direct a new centre. They won't even know what happened here in Queensland. There's been a sum total of one email: none from HQ and none from the new Director to advise of what's happened and explain details about refunds. We have no leadership or guidance. We don't even know if we're going to get our money back, in addition to having our children and ourselves being severely impacted by having no care and now, no leave because we had to take time off work. I emailed the HEI CEO in Finland but do not have much hope. Australia's HEI HQ are ineffectual, lack leadership and basic communication skills. They also actively seem to reward professional incompetence wholesale. Please consider avoiding this model in Australia, unless you like a challenge and don't mind a lack of communications and leadership.

JUST DONT! Feel free to review my previous comment(I was a massive fan). It went to pot due to mismanagement! The team are fantastic and the care is second to none. Justin and the team treat my little boy as if he was one of their own. The center use an amazing app to keep me up to date on my little ones eating/menu, sleeping and nappy activities. Along with fantastic photos and stories which makes me feel included even when I am miles away at work. I had my boy at a major daycare center and I couldn't wait to pull him from that center so he could join Hei, a decision I have never regreted due to the treatment my boy and I both receive on a daily basis.