★☆☆☆☆ Disability access needs practical improvement<br><br>I genuinely wanted my child to attend Billy Beets Templestowe because it is within walking distance of my home. As a parent with central vision loss, that location supports my independence and participation in my child’s care.<br><br>I acknowledge that the centre made efforts to help, including facial recognition and offers of staff assistance. However, I could not reliably use the PIN or facial-recognition systems. Those efforts did not resolve the practical access barrier for me.<br><br>However Central vision loss mens facial recognition that relies on visual cues not workabel for me. And I have already explained this m,any times. But this place seems to make me feel that as lomng as theu tried, even if the assistance is not whats needed its my fault that it didnt wokr for me<br><br>What I needed was a clear, consistent arrangement: staff understanding my ongoing access needs and assisting with the lift, as agreed with me, without requiring me to explain or request the same assistance every visit.<br><br>Repeated discussions about whether help was available left me feeling that I needed to reassure staff and manage the social interaction before my practical need could be met. That made accessing the centre uncomfortable.<br><br>My constructive feedback is to agree on an access arrangement with the parent, communicate it consistently to relevant staff, and check whether it actually works in everyday use. This would turn willingness to help into reliable, dignified access.<br><br>I appreciate the effort made and would welcome practical improvements. For me, a quality disability adjustment is one that removes the barrier and allows me to participate without repeated negotiation or feeling like a burden.