We had a very positive experience previously when Kareen was at the service. However, following changes in ownership and management, our child’s needs were consistently unmet. Below is a summary of our experiences under the new management: - The owner referred to our one-year-old as an “angry baby,” including in his presence. This was inappropriate. At this age, behaviour is communication, and seeking comfort is developmentally normal. - Staff were directed to limit holding and comforting our child. His need for reassurance was instead framed negatively, reinforcing the “angry” label when he became upset. - We received unsolicited and directive parenting advice, including being told our child is “spoiled.” On one occasion, he was reprimanded while in my arms. This felt undermining and was not consistent with a respectful, family-centred approach. - Our child was reportedly unsettled for 40–45 minutes without any contact with us, despite being tired and hungry. His last nap was unknown, he missed sleep, and there was hesitation to feed him in case it would ruin dinner, rather than consulting us. We would always prefer he is fed when hungry. - He came home with scratches on his face, with no explanation provided and no incident report completed. Since moving to a new centre, he has been thriving and finishing his days happy and settled. The difference in approach, with a focus on responsiveness and encouragement, has been very noticeable. Overall, this experience did not reflect the level of care, communication, or understanding of early childhood development that we expected. We hope the centre reflects on aligning its practices with children’s emotional and developmental needs.

I recently put my son into play and learn and I highly recommend this centre. From the moment of enquiring until collecting him, I felt so at ease and comfortable that my son was safe and cared for. Kareen, the director made the enrolment process seamless and from the moment we walked into the door we felt like family.

Absolutely Love Victoria Park Play and Learn. Being a Family run/managed daycare means the best care, this is their pride and Joy. Only the best staff employed to care for the kids. Its also such a beautiful and clean centre, My little girl loves her time here. If your looking for care in the area, look no further and book yourself a tour to see for yourself.

Beautifully presented, very clean and well-resourced centre. It feels safe, welcoming, and community-focused from the moment you walk in. The owner-operator’s passion shines through, creating a place children want to come to. Strong focus on safety, wellbeing, and genuine care gives families real peace of mind. Highly recommend!