Very disappointed my son was there for nearly 2 years and came home with bruses and bullied and did not want to go to childcare the center staff did nothing in preventing this and in the mornings he was very unhappy since changing to another local center my son has flourished and is so happy his speech has gotten better and loves going there the staff are very disappointing the put on a act that they know what there doing. I'm glad my son doesn't go there anymore I do not recommend this child care center they are very lucky my son wasn't seriously hert. Find somewhere else for Ur kids safety

Great staff and always look after our little boy!! 😃

Our experience has been really lovely. I enrolled my child here after being at another centre and can say that the team have been fantastic. The director is always approachable and happy to help me with a tricky drop off.

When we enrolled at this daycare it was wonderful at the beginning. The environment felt warm, the educators were caring, and our child was happy. Unfortunately, over time the centre deteriorated significantly, and we ultimately lost all trust in its leadership. Several long standing educators who were clearly integral to the centre suddenly left. I was clear that the poor management was the reason for their departures. The staff turnover since then has been extremely high, and the atmosphere changed from positive and nurturing to tense and uncomfortable. As families began leaving, the baby room was eventually closed due to a lack of babies enrolled. This resulted in very young babies being placed in rooms with much older and bigger children. From a parent’s perspective, this raised serious concerns about safety, appropriate supervision, and whether the environment was suitable for babies’ developmental needs. I also had ongoing concerns regarding basic care. My 7 month old baby was repeatedly handed to me at pick up without their drink bottle. This occurred consistently, including on extremely hot days (over 40 degrees). Each time we picked him up, he drank his bottle very quickly, as though he had not had adequate access to it during the day. As any parent would understand, this is particularly dangerous for a baby in extreme heat. When I raised this with management, my concerns were disregarded rather than taken seriously. I personally witnessed behaviour that deeply concerned me, including a child being handled in a way I believed was inappropriate. When I raised concerns, I was dismissed and spoken about disrespectfully in front of other parents, rather than being supported. I also became aware of multiple safety issues, including children with known allergies being given foods containing those allergens. This alone should alarm any parent. Over time, it felt like staff were pitted against one another, cliques formed, and the overall environment became dark and unhealthy — not just for educators, but for the children as well. There were frequent incidents of children being hurt, alongside a lack of transparency or accountability from management. It is heartbreaking to write this, because this centre had so much potential and once felt like a safe place. Sadly, due to ongoing concerns about leadership, staff treatment, room arrangements, basic care practices, and child safety, we could not continue. I would strongly encourage parents to ask detailed questions about staff turnover, age appropriate rooming, hydration and supervision practices, and allergy management before enrolling.

Such a disappointing fall from 5 stars to 1. 2 years ago this centre was welcoming, friendly and caring environment and staff. Over the past year there have been many staff leave and families, not now and then they have been 6 at a time which rings alam bells for other families. There were some fantastic staff that looked like they had the whole world on their shoulders and just trying to get through the day and then other staff that gave the impression of zero interest and often weren't even aware of what was happening at their feet. I witnessed and heard of many kids getting hurt by other kids and not being seen or dealt with my own son included. I saw front desk staff berating other staff at front reception desk several times and talking about parents as they went out the front door. Management also expect to be told of concerns via email or in person. Many times I did alert management to the issues to be fobbed off by not even eye contact and a vague answer or told its just kids being kids, when with experience you know what the difference is. What used to be light, airy and fun ended up with a dark cloud hanging over it.

UPDATE 27/2: An investigation has begun Honest review from a former parent We chose this centre with hope and excitement, but unfortunately, our experience over time became increasingly concerning — and ultimately led us to unenrol our children. Why we left: We felt our kids were not being properly supervised or cared for on a daily basis, which was distressing as parents. There was an incident where one of our boys got hurt and, in our view, it was not investigated or communicated appropriately by management. For any care centre, transparency and follow-up on incidents should be a priority — we didn’t see that here. There were times we observed children being placed in the wrong age room due to staffing/shifts/numbers, which didn’t feel safe or appropriate. Over the period we were enrolled, many of the experienced and good educators left the centre (some without clear replacements), and it felt like the remaining team became more stressed and less cohesive. This contributed to what we found to be a toxic atmosphere at times — something that eroded our confidence in the consistency of care. We want to emphasise that we did meet some lovely individual educators who genuinely cared about the children — their efforts were real and often went above and beyond. But overall, the service felt like it had declined since the centre was taken over by the larger organisation, and the quality we were seeking wasn’t what we experienced. We hope this feedback helps other parents make informed choices, and we truly hope the centre addresses these issues so that all families feel confident and reassured.

We are so incredibly happy with this childcare centre! We haven’t had any issues with high turnover with staff or new/unfamiliar faces! Both my 2yo and 3yo have been with other centres and never wanted to go but now they come happy and smiling and in particular we love our kinder 1 room educator Shae! She is a standout! The management team are approachable and welcoming and work with you to make sure your needs are met. I truely have felt confident and comfortable leaving my children here everyday as opposed to other centres in the area. The staff make such a huge effort to post photos every single day on Storypark.. The communication is really outstanding and seeing the amount of activities the kids do daily is great and how engaging the staff are with my kids has been the best experience. I am definitely happy and strongly recommend this centre! I have kids in the toddler room and kinder 1.

All the staff are amazing and so so welcoming. My girls attend 3 days a week and absolutely love it!