Similar to other recent reviews, we have recently left the centre after experiencing so many issues. Initially when we started in mid-2024, the centre was great. The staff were amazing with our son, and it was such a great environment to send him to. We did have a very serious incident occur at the end of 2024, which the Department of Education got involved with following the hospital reporting the incident. When I called the centre at the time to ask what happened to our son, management did not seem to care given that they did not follow up with us and we had more communication about the incident from the Department of Education compared to what management provided. In hindsight, we should not have returned after that incident. The only reason why we returned was due to the staff in the nursery our son had at the time who were amazing and our son genuinely loved going and seeing the educators. While we believe that the incident was an accident and not caused by the educators he had, the response from management was very poor. Since 2025, staff turnover has been extremely high and concerning with the number of key staff members leaving. As more of the great staff members left the centre and the quality of the care our son was receiving dropped significantly and the mood at the centre has completely changed. Remaining staff members who used to be happy have had a complete shift and as a parent walking into the environment and observing the interactions between not just the staff and children, but also the other staff members, it feels quiet toxic and unwelcoming. Since the decrease in quality of care at the centre, we tried to raise issues with the educators and management team multiple times, and nothing was ever done to improve basic care, particularly around nappy changes. We had a lot of issues around nappy changes, including near weekly instances where my son would often be picked up and clearly needed to be changed, and he would come home with severe nappy rash (which he never had at home). I was also aware of lots of other safety issues that went unaddressed including the front door not properly closing for months, children getting hurt and staff members being oblivious to the children being hurt. Just before we left, at morning drop off I witnessed an educator kiss a young baby multiple times on the head and actively encourage multiple toddler/kinder ages children to kiss the baby on the face. Given the responses we previously received from management over care and safety issues with our own son, I don’t have faith in management team at the centre due to their past inaction. Unfortunately, I don’t know who the baby’s parents are and cannot advise them of this incident myself. The only reason why we stayed at Guardian so long is for the friendships our son made with a few of the other children. Though we had near weekly discussions on whether we should move him given all of the problems we had. The final nail in the coffin for us moving was our son actively saying he did not want to attend the centre, refusing to leave the house on a daycare morning, trying to strap himself back into the car seat, and he was no longer the happy child he usually is. Since he commenced at a new centre in the area, there is a massive difference and I regret not moving him sooner. The recent reviews from other parents removing their children has also helped us to see that it is a systemic issue at Guardian and not just our family, which is what we were often made to feel like from the staff. I could go into more, but the other reviews have covered a lot of the other points.

Very disappointed my son was there for nearly 2 years and came home with bruses and bullied and did not want to go to childcare the center staff did nothing in preventing this and in the mornings he was very unhappy since changing to another local center my son has flourished and is so happy his speech has gotten better and loves going there the staff are very disappointing the put on a act that they know what there doing. I'm glad my son doesn't go there anymore I do not recommend this child care center they are very lucky my son wasn't seriously hert. Find somewhere else for Ur kids safety

Great staff and always look after our little boy!! 😃

Our experience has been really lovely. I enrolled my child here after being at another centre and can say that the team have been fantastic. The director is always approachable and happy to help me with a tricky drop off.

When we enrolled at this daycare it was wonderful at the beginning. The environment felt warm, the educators were caring, and our child was happy. Unfortunately, over time the centre deteriorated significantly, and we ultimately lost all trust in its leadership. Several long standing educators who were clearly integral to the centre suddenly left. I was clear that the poor management was the reason for their departures. The staff turnover since then has been extremely high, and the atmosphere changed from positive and nurturing to tense and uncomfortable. As families began leaving, the baby room was eventually closed due to a lack of babies enrolled. This resulted in very young babies being placed in rooms with much older and bigger children. From a parent’s perspective, this raised serious concerns about safety, appropriate supervision, and whether the environment was suitable for babies’ developmental needs. I also had ongoing concerns regarding basic care. My 7 month old baby was repeatedly handed to me at pick up without their drink bottle. This occurred consistently, including on extremely hot days (over 40 degrees). Each time we picked him up, he drank his bottle very quickly, as though he had not had adequate access to it during the day. As any parent would understand, this is particularly dangerous for a baby in extreme heat. When I raised this with management, my concerns were disregarded rather than taken seriously. I personally witnessed behaviour that deeply concerned me, including a child being handled in a way I believed was inappropriate. When I raised concerns, I was dismissed and spoken about disrespectfully in front of other parents, rather than being supported. I also became aware of multiple safety issues, including children with known allergies being given foods containing those allergens. This alone should alarm any parent. Over time, it felt like staff were pitted against one another, cliques formed, and the overall environment became dark and unhealthy — not just for educators, but for the children as well. There were frequent incidents of children being hurt, alongside a lack of transparency or accountability from management. It is heartbreaking to write this, because this centre had so much potential and once felt like a safe place. Sadly, due to ongoing concerns about leadership, staff treatment, room arrangements, basic care practices, and child safety, we could not continue. I would strongly encourage parents to ask detailed questions about staff turnover, age appropriate rooming, hydration and supervision practices, and allergy management before enrolling.

Such a disappointing fall from 5 stars to 1. 2 years ago this centre was welcoming, friendly and caring environment and staff. Over the past year there have been many staff leave and families, not now and then they have been 6 at a time which rings alam bells for other families. There were some fantastic staff that looked like they had the whole world on their shoulders and just trying to get through the day and then other staff that gave the impression of zero interest and often weren't even aware of what was happening at their feet. I witnessed and heard of many kids getting hurt by other kids and not being seen or dealt with my own son included. I saw front desk staff berating other staff at front reception desk several times and talking about parents as they went out the front door. Management also expect to be told of concerns via email or in person. Many times I did alert management to the issues to be fobbed off by not even eye contact and a vague answer or told its just kids being kids, when with experience you know what the difference is. What used to be light, airy and fun ended up with a dark cloud hanging over it.

UPDATE 27/2: An investigation has begun Honest review from a former parent We chose this centre with hope and excitement, but unfortunately, our experience over time became increasingly concerning — and ultimately led us to unenrol our children. Why we left: We felt our kids were not being properly supervised or cared for on a daily basis, which was distressing as parents. There was an incident where one of our boys got hurt and, in our view, it was not investigated or communicated appropriately by management. For any care centre, transparency and follow-up on incidents should be a priority — we didn’t see that here. There were times we observed children being placed in the wrong age room due to staffing/shifts/numbers, which didn’t feel safe or appropriate. Over the period we were enrolled, many of the experienced and good educators left the centre (some without clear replacements), and it felt like the remaining team became more stressed and less cohesive. This contributed to what we found to be a toxic atmosphere at times — something that eroded our confidence in the consistency of care. We want to emphasise that we did meet some lovely individual educators who genuinely cared about the children — their efforts were real and often went above and beyond. But overall, the service felt like it had declined since the centre was taken over by the larger organisation, and the quality we were seeking wasn’t what we experienced. We hope this feedback helps other parents make informed choices, and we truly hope the centre addresses these issues so that all families feel confident and reassured.

We are so incredibly happy with this childcare centre! We haven’t had any issues with high turnover with staff or new/unfamiliar faces! Both my 2yo and 3yo have been with other centres and never wanted to go but now they come happy and smiling and in particular we love our kinder 1 room educator Shae! She is a standout! The management team are approachable and welcoming and work with you to make sure your needs are met. I truely have felt confident and comfortable leaving my children here everyday as opposed to other centres in the area. The staff make such a huge effort to post photos every single day on Storypark.. The communication is really outstanding and seeing the amount of activities the kids do daily is great and how engaging the staff are with my kids has been the best experience. I am definitely happy and strongly recommend this centre! I have kids in the toddler room and kinder 1.