I completely mirror what has been said about the centre lately. Like other families I was definitely concerned about the staff turnover over the past year or so but the new management team are doing a great job turning things around. You can genuinely see and feel the vibe change across the whole place and they are working so hard to make it a great environment. The centre finally feels like home again. The crew currently there now, are just amazing.<br>A huge shoutout to Hans, the kinder teacher, who has been an absolute breath of fresh air in the Kinder area over the last 1.5 years. He brings so much structure, consistency and warmth and seeing his smiling face every morning makes drop off so easy.<br>You can tell how much he genuinely cares about the kids.<br>I’m happy with the direction the centre is heading now.

My son is very settled and feeling secure in this place. Hans (the teacher) is giving lots of patience and care towards my child and helping him to bond with other children in the room. He meets some friends and gets along with them very well. I felt this childcare is very supportive towards my child needs and the staff are genuinely care for the children.

My daughter has been at this centre for 18 months, since she was just over a year old, and our experience has really changed for the better in the last two months under new management.<br>I won't pretend the journey here was smooth. The previous management could be standoffish, and it felt genuinely uncomfortable raising concerns, especially when I raised one about infection control, which is a huge thing for our family as we have someone who is immunocompromised. When I repeatedly raised concerns about bite marks on my daughter, they were brushed off until I put in a formal written complaint, and when it was finally addressed, the explanation left me with real questions about supervision. The centre often didn't feel welcoming, and we stayed mostly because of the close bond our daughter had formed with another child, while watching good staff leave one after another made us second-guess our decision constantly.<br>Since Antonia took over, it's been a breath of fresh air. When an incident involving my daughter and her best friend left us with two conflicting stories, Antonia responded immediately to the email I sent with a phone call, explained clearly what had happened, apologised upfront for the confusion, and gave us a real plan to stop it happening again, something we'd never experienced before. Staff and family turnover has continued to be a challenge since her commencement, but she's been warm and honest discussing it with us, with genuine plans for consistency, including more incursions and excursions to make the centre a place the kids actually look forward to come. It hasn't helped that some of the educators, who were really loved by my daughter suggesting that people should leave, I truly think it should be the opposite.<br>We're also really excited to see the educators who have stayed continuing on, as we can genuinely see how good they are with the children and how much they care. Antonia has also refreshed the room set-up to create new moments and experiences for the kids, something that hadn't happened all year, and it's made a real difference.<br>What's meant the most to me, though, is how she is with my daughter, who has some really hard drop-offs. Antonia listens to my suggestions for little distractions to help ease the goodbyes, and takes them on board. That kind of attentiveness to one small, anxious about separation, but truly out there once I am gone two-and-a-half-year-old says a lot.<br>We're feeling genuinely confident and hopeful about staying, and grateful for the change in direction.

Similar to other recent reviews, we have recently left the centre after experiencing so many issues. Initially when we started in mid-2024, the centre was great. The staff were amazing with our son, and it was such a great environment to send him to. We did have a very serious incident occur at the end of 2024, which the Department of Education got involved with following the hospital reporting the incident. When I called the centre at the time to ask what happened to our son, management did not seem to care given that they did not follow up with us and we had more communication about the incident from the Department of Education compared to what management provided. In hindsight, we should not have returned after that incident. The only reason why we returned was due to the staff in the nursery our son had at the time who were amazing and our son genuinely loved going and seeing the educators. While we believe that the incident was an accident and not caused by the educators he had, the response from management was very poor. Since 2025, staff turnover has been extremely high and concerning with the number of key staff members leaving. As more of the great staff members left the centre and the quality of the care our son was receiving dropped significantly and the mood at the centre has completely changed. Remaining staff members who used to be happy have had a complete shift and as a parent walking into the environment and observing the interactions between not just the staff and children, but also the other staff members, it feels quiet toxic and unwelcoming. Since the decrease in quality of care at the centre, we tried to raise issues with the educators and management team multiple times, and nothing was ever done to improve basic care, particularly around nappy changes. We had a lot of issues around nappy changes, including near weekly instances where my son would often be picked up and clearly needed to be changed, and he would come home with severe nappy rash (which he never had at home). I was also aware of lots of other safety issues that went unaddressed including the front door not properly closing for months, children getting hurt and staff members being oblivious to the children being hurt. Just before we left, at morning drop off I witnessed an educator kiss a young baby multiple times on the head and actively encourage multiple toddler/kinder ages children to kiss the baby on the face. Given the responses we previously received from management over care and safety issues with our own son, I don’t have faith in management team at the centre due to their past inaction. Unfortunately, I don’t know who the baby’s parents are and cannot advise them of this incident myself. The only reason why we stayed at Guardian so long is for the friendships our son made with a few of the other children. Though we had near weekly discussions on whether we should move him given all of the problems we had. The final nail in the coffin for us moving was our son actively saying he did not want to attend the centre, refusing to leave the house on a daycare morning, trying to strap himself back into the car seat, and he was no longer the happy child he usually is. Since he commenced at a new centre in the area, there is a massive difference and I regret not moving him sooner. The recent reviews from other parents removing their children has also helped us to see that it is a systemic issue at Guardian and not just our family, which is what we were often made to feel like from the staff. I could go into more, but the other reviews have covered a lot of the other points.

Very disappointed my son was there for nearly 2 years and came home with bruses and bullied and did not want to go to childcare the center staff did nothing in preventing this and in the mornings he was very unhappy since changing to another local center my son has flourished and is so happy his speech has gotten better and loves going there the staff are very disappointing the put on a act that they know what there doing. I'm glad my son doesn't go there anymore I do not recommend this child care center they are very lucky my son wasn't seriously hert. Find somewhere else for Ur kids safety

Great staff and always look after our little boy!! 😃

Our experience has been really lovely. I enrolled my child here after being at another centre and can say that the team have been fantastic. The director is always approachable and happy to help me with a tricky drop off.

When we enrolled at this daycare it was wonderful at the beginning. The environment felt warm, the educators were caring, and our child was happy. Unfortunately, over time the centre deteriorated significantly, and we ultimately lost all trust in its leadership. Several long standing educators who were clearly integral to the centre suddenly left. I was clear that the poor management was the reason for their departures. The staff turnover since then has been extremely high, and the atmosphere changed from positive and nurturing to tense and uncomfortable. As families began leaving, the baby room was eventually closed due to a lack of babies enrolled. This resulted in very young babies being placed in rooms with much older and bigger children. From a parent’s perspective, this raised serious concerns about safety, appropriate supervision, and whether the environment was suitable for babies’ developmental needs. I also had ongoing concerns regarding basic care. My 7 month old baby was repeatedly handed to me at pick up without their drink bottle. This occurred consistently, including on extremely hot days (over 40 degrees). Each time we picked him up, he drank his bottle very quickly, as though he had not had adequate access to it during the day. As any parent would understand, this is particularly dangerous for a baby in extreme heat. When I raised this with management, my concerns were disregarded rather than taken seriously. I personally witnessed behaviour that deeply concerned me, including a child being handled in a way I believed was inappropriate. When I raised concerns, I was dismissed and spoken about disrespectfully in front of other parents, rather than being supported. I also became aware of multiple safety issues, including children with known allergies being given foods containing those allergens. This alone should alarm any parent. Over time, it felt like staff were pitted against one another, cliques formed, and the overall environment became dark and unhealthy — not just for educators, but for the children as well. There were frequent incidents of children being hurt, alongside a lack of transparency or accountability from management. It is heartbreaking to write this, because this centre had so much potential and once felt like a safe place. Sadly, due to ongoing concerns about leadership, staff treatment, room arrangements, basic care practices, and child safety, we could not continue. I would strongly encourage parents to ask detailed questions about staff turnover, age appropriate rooming, hydration and supervision practices, and allergy management before enrolling.

Such a disappointing fall from 5 stars to 1. 2 years ago this centre was welcoming, friendly and caring environment and staff. Over the past year there have been many staff leave and families, not now and then they have been 6 at a time which rings alam bells for other families. There were some fantastic staff that looked like they had the whole world on their shoulders and just trying to get through the day and then other staff that gave the impression of zero interest and often weren't even aware of what was happening at their feet. I witnessed and heard of many kids getting hurt by other kids and not being seen or dealt with my own son included. I saw front desk staff berating other staff at front reception desk several times and talking about parents as they went out the front door. Management also expect to be told of concerns via email or in person. Many times I did alert management to the issues to be fobbed off by not even eye contact and a vague answer or told its just kids being kids, when with experience you know what the difference is. What used to be light, airy and fun ended up with a dark cloud hanging over it.