I can't believe I'm even giving a star. I dont like being negative about peoples businesses however I am appaled. This is an honest review about the experience at the centre.
Some of the staff are great with good intentions. However, that's where it stops. My son was repeatedly smacked and bitten on numerous occasions by another child and the staff put it down to "the culture of the centre" at the moment
After numerous meetings by phone and in person with the centre, apparently, this child was put on a behavoural management plan where they were closely monitored to report back to their parents constantly following yet another incident and during this time, on a number of different ocassions managed to hit my son, push him around and even smack with a stick leaving him screaming in the playground while 2 educators watched on.
The staff confirmed that my son never provoked this behaviour and is infact a child who doesnt like conflict and has never retaliated. The director, Emma, puts on a great facade about their policies surrounding this matter, however, was more interested in protecting the child and the family who were the attackers when I decided the only way to resolve the matter, was to discuss the issue with his parents directly, as the centre was absolutely useless in dealing with the problem.
Upon the request to discuss this with his parents, Emma used the excuse that I came across with a threatening attitude and did not allow the other parents to attend a meeting about their child's repetitively terrible behaviour. It got so bad that we left the centre 2 weeks ago and didn't even get a phone call with an explanation, let alone an apology. My child is left traumatised and scared to play with children because this centre believe it's OK to have children attend that act in such a way with one another.
If you care for your child's well-being, stay away from this place.
Emma, I hope this gives you some good feedback about how someone would look at this circumstance as I've left nothing out and been totally transparent. You agreed with my concerns and advised you're a parent too and would react with the same concern if this ever happened to you, however you chose to do nothing about it, and were also very overt about doing nothing, which makes it so much worse. We wish you nothing but the best however you have let us down tremendously
Response from the owner
31 May 2022
Dear Martin,
Thank you for taking the time to share a review and we’re sorry to hear that your experience did not match your expectations. As you can see on other reviews, we are known for taking ownership and caring deeply about our children and families so we’re sorry to hear this was not met in your interaction with our Centre.
We can’t fix the past, but you have my personal commitment that your feedback will be used towards continuous improvement of our service, and we appreciate you taking the time to share it with us.
Once again, I’m sorry you were not pleased with your experience. On behalf of everyone on the team, we wish you and your family all the best.
Sincerely,
Emma – Owner / Director