My child has been going to HHC from mid 2022 and overall we have had a positive experience. As other reviews have mentioned, there was some significant disruption with staff turnover and lack of communication from upper management a few years ago. While this was frustrating, the quality and dedication of the educators themselves have made a real difference to our experience.<br>The Educators at the centre are wonderful - they are warm, caring, attentive, and have created a nurturing environment. It is clear they genuinely care about the children and their development, and I’ve always appreciated the kindness and effort they put in each day. Special mention and thank you to Farah, Karyn, Mamoona, Nimfa, Safa, Shitu, Sima, Sylvia & Vida (and past Educators - you know who you are) .

Highly recommended! The teachers are friendly and caring, the food is delicious, and the children enjoy a variety of different games and learning activities every day. The children are happy, and parents can feel confident knowing their kids are in a safe and nurturing environment. We have had a wonderful experience and would highly recommend this preschool to other families.

We have been with Heritage House Childcare for almost two years and have had a wonderful experience. The educators are caring, friendly, and genuinely invested in the children's development and wellbeing. The centre is always clean, well-organised, and provides a safe, welcoming environment for children to learn and grow. We are very happy with the care and support our child has received and would definitely recommend Heritage House Childcare to other families.

We are happy, and more importantly our daughter is happy to go to Heritage House. The staff members are friendly and caring, there are various activities throughout each week for the children to participate for their development. They create a warm and welcoming environment which is critical for a young child when they newly join. Highly recommend for any family nearby that’s looking for a good daycare.

Heritage House at Cherrybrook has been the most wonderful place for our daughter. She started when she was just 13 months old, and the care, support and dedication shown by all the staff—especially Ms Shitu, Ms Nimfa, and Ms Silvia—have been exceptional. They have worked closely with her to help her reach important developmental milestones while ensuring she feels safe, comfortable and supported every day. Since attending Heritage House, we have noticed a remarkable increase in her confidence and independence at home. It has been so rewarding to see her putting into practice the new skills she learns at daycare. We have complete peace of mind knowing that our daughter is genuinely cared for and nurtured. We couldn't be happier with our experience and highly recommend Heritage House to other families.

Our experience with this centre was disappointing. My 2yo child often had severe nappy rash while attending, even though we provided our own nappies. Personal belongings also went missing quite frequently. My child was also bitten twice. I understand that incidents can happen in childcare, but the response from management was not very helpful and we didn’t feel the situation was taken seriously. There also seems to be a high staff turnover, which makes it hard to feel there is stability for the children. At our new childcare centre, when my child was scratched once, the teachers immediately apologised and communicated with us clearly. The difference in attitude and care was very noticeable. —— Update (Response to the centre) —— Hi, I can confirm this review is based on our genuine experience at your Cherrybrook centre. The incidents mentioned (nappy rash, belongings going missing, and biting) did happen, and we raised concerns during our time there. I understand policies or staff may have changed since then, but this does not invalidate our experience.It’s disappointing to see our experience being dismissed rather than addressed.

We are extremely grateful for the care and support this childcare centre has provided to our daughter. Ms Ahya has been absolutely amazing — she takes such good care of our daughter, and it truly shows. Even on the weekends, our daughter keeps mentioning Ahya’s name, which says so much about the bond they have built. As parents, that gives us so much reassurance and peace of mind. We would also like to sincerely thank the manager, Ms Silvia. She has been incredibly helpful, always approachable, and has given us a lot of valuable and practical advice. Her professionalism and genuine care for both children and families really stand out. It’s clear that the team here truly cares about the children’s wellbeing, development, and happiness. We couldn’t be happier with our experience and highly recommend this centre to other families.

We have been at Heritage House Cherrybrook for over 3 years now. My son loves it! He has a special bond with some of the educators and the centre feels warm. I love and appreciate the effort the centre puts into concerts/celebratory days with parents. My dealings with accounts/management have always been pleasant. We recently transitioned our son to another heritage house service and Nikita was super helpful and made us feel like a priority throughout the process albeit a busy time for enrolments.

HH accounting team are excellent to work with, very friendly and helpful

We've been with HHC for almost 3 years now. It was a little bumpy in the beginning due to multiple abrupt staff turnover and lack of transparent communication (this is why I removed a star). However, management was proactive in asking for parental feedback and took onboard our worries/concerns. They also provided context of what was going on. Communication since has improved and has become more transparent. They always ask for feedback ideas how to improve. The centre is tidy and the layout is well thought out for play based learning. It's not a pinterest picture perfect "pretty" or "aesthetic" centre. You can tell the toys/books are loved but they are sufficiently maintained. They have consistent incursions like sports, yoga, Healthy Harold, recycling sessions etc. At pick up, I can consistently see the space set up for the next day's activities. In the mornings I can see the centre's cook working hard prepping for the day's meals and the centre smells so good. My LO has thrived in the pre-school room and the level of consistent care has been great. The friendly educators have been there for more than 2 years and they proactively update me on his development in the morning during drop offs. I feel I am able to work together with the educators to help my LO's development. They have helped me immensely and provide me comfort especially during tough mornings when my LO's struggles to separate. Recommend!