I enrolled my son here when he was 9 months old. I was very nervous and apprehensive having no experience with childcare before. The very clean centre, healthy delicious meals, and the warm, welcoming staff made the experience smooth and easy, and very quickly eased my worry and anxiety about leaving him. Every educator he has had, has been lovely, happy, and has welcomed him into the room with open arms. He talks about his teachers and home, and the friends he has made as well. When drop offs are tricky, the educators give him hugs and comfort him and I know he’s in good care. I also love the photos and videos that I get throughout the day where I can see he is smiling and being included in every activity.

My daughter has been attending since 5 months old and we've been very happy with her educators. So many caring and genuinely lovely women who we trust with our child. They are always happy to chat if we have any questions. Thank you

Overall amazing educators within the centre, but specifically Menna who shows outstanding care and dedication to the children in her care. My son has come leaps and bounds being in her care, providing a fun, and safe environment for my son. Drop offs have improved so much knowing he feels comfortable coming to Guardian Banksia Park.

While there were some excellent educators at the centre, the high staff turnover made it difficult to maintain continuity and consistency for the children.<br><br>Our experience with the current centre manager, Amy, was deeply disappointing. She is the third manager since my son commenced at the centre, and her patronising and arrogant manner towards us was highly unprofessional and offensive. Furthermore, her sudden change in attitude only occurred after she became aware of our formal complaint, making the gesture appear entirely disingenuous. In our experience, Amy did not demonstrate the level of competence expected of someone in her position.<br><br>Management appeared to operate in a chaotic environment. For example, they failed to maintain an accurate student checklist for photo day. As a result, my son was completely omitted from the photos, despite us having prepaid for the package. Management was unaware of this error, and it was only after we returned on three separate occasions to collect the photographs that they realised what had occurred. Even then, responsibility was deflected and the blame was placed entirely on the photography company.<br><br>In addition, there were occasions when my child came home with scratch marks and visible lines on his face and arms, yet no incident report was ever completed or provided. This raised serious concerns about communication and adherence to basic reporting procedures.<br><br>The ongoing management issues became so significant, combined with the departure of almost all the educators who had cared for my son during his time at the centre, that we ultimately felt we had no choice but to transfer him to another service.<br><br>In our view, the leadership at the Banksia Park centre requires serious review and greater accountability to ensure that families and children receive the standard of care, professionalism, and service they deserve.

Highly recommend Guardian Banksia Park! My children have been attending for a few months now and they settled in so quickly due to the caring and passionate educators and supportive leadership team. The Centre Director, Amy, does a great job ensuring the centre runs well and always has the children and families best interests as the highest priority.

I have had nothing but positive things for my child since starting. Lovely and engaged staff. My daughter loves the space she's in when at childcare. The chef is great. Story time is something I love. I always wonder what she gets up to in her days so at childcare it's really nice to read and see what's she's been doing. The most important thing to me as her mum is that my daughter feels safe and I know she does at Guardian.

If possible, I would give this childcare center a zero-rating. The current people in charge is extremely shameless incompetent, and has very poor professionalism. No wonder there have been countless changes of educators and management staff. I am sure more bad reviews will come ! Avoid this place.

My child attended Guardian Banksia park for approximately 1 year. While I found eductators in Nursey 1 & 2 to be caring, supportive and eager to help my child excel; Once he entered Toddler 1, there was a distinct change in his demeanor. He became easily frustrated, and started lashing out at us and other children. I originally thought this may have just been a phase and just a part of his development, however, I then became aware that he had been mishandled and abused by an educator in the room. The educator was subsequently stood down from the centre after another educator witnessed his mistreatment. Im unaware of how many times this had possibly occured before the educator had been caught. The centre then had my partner sign a incident report detailing the abuse but then changed the statement without my partners concent. This report included additional information (for instance that he was injured or traumatised but they told us he was not) and then also included new information (for instance the educator being allowed to work with my child for hours after the incident) that document was then provided to a government authority without notifying us of the change in documentation. Needless to say, these acts were fraudulent, deceptive and highly illegal. The way that this scenario was handled is shocking and appalling. Luckily it appears my son was not physically injured, however if he had been this would have been even more or a concerning situation for any parent. I'm still not aware of the psychological impact this has had on my child. I wouldnt recommend this centre to any family looking into daycare facilities.