I’ve found that the centre has ongoing issues with staffing, including very high turnover and frequent reliance on very young or inexperienced trainees. This has had a noticeable impact on the consistency and quality of care.
The kitchen often runs low on food, and on several occasions my child was mainly offered basic snacks like biscuits or crackers instead of proper meals. As a parent, this was really concerning.
Communication from management has also been unreliable. Information about menus, incidents, and daily routines has not always been accurate or consistent, which made it difficult to trust what was happening throughout the day.
A number of the genuinely great educators who helped create a stable and positive environment have now left the centre. Many of them which I got to know because my child loved them have left because the working conditions were becoming increasingly difficult, the support for staff wasn’t consistent, and the overall environment didn’t feel sustainable or safe for them.
I also observed that children with additional needs did not consistently receive the support they required, and the loss of experienced staff has further impacted the environment. They are currently not experienced enough to support additional needs children, nor willing to.
I also noticed that a large number of the positive reviews on here appear very similar in wording, from ChatGPT or seem to come from people closely connected to the service. This makes it hard for families to get a genuine sense of what is happening currently, especially considering the recent staff turnover.
I’m also aware that the service may respond by saying they “don’t have my name in their system” as a way of suggesting I have the wrong centre. For privacy reasons, I am not using my son’s real name here nor my own, but my feedback is based on genuine experiences with this service.
Families deserve stability, transparency, and proper support for all children. I truly hope these issues are taken seriously and addressed, as they affect children’s wellbeing and families’ confidence in the service.
Response from the owner
30 Nov 2025
Hi,
We are unable to identify this reviewer as a current or past family, and none of the claims raised match any documented situation at our centre. This type of anonymous review commonly appears in situations involving personal conflict, retaliation, or a conflict of interest, and does not reflect the genuine experiences of our enrolled families.
If this feedback is from a genuine parent, please contact us directly so we can confirm your identity and address your concerns appropriately.