My experience with South Perth Early Learning Millpoint raised serious concerns about their documentation practices, supervision standards, and overall capacity to support children with emerging developmental needs. My son, who was 3 years old, non-verbal, NDIS-funded, and awaiting a paediatric assessment, attended the centre for approximately six months. The centre was made fully aware of his circumstances from day one. Despite this, I received an unexpected phone call from the manager, Jampel, advising that my son would no longer be accepted from the following week due to a temporary behavioural issue (spitting). I was told he could maybe return in 3 months time only and only with a paediatrician’s letter. At no point was I provided with: • written notice of termination, • a behaviour support plan, • documentation outlining what policies or procedures were followed, or • any formal written explanation for the decision. The lack of documentation—particularly when excluding a child with additional needs—was highly concerning and, in my view, fell well below expected standards of transparency and procedural fairness under childcare guidelines. Throughout his enrolment, I also observed repeated instances where staff appeared overwhelmed when managing behaviour, raising questions about whether appropriate training, support, and ratios were in place for children requiring additional assistance. Additionally, I frequently found my son standing at the window for extended periods, simply watching cars. It often appeared this was used as a default strategy instead of supporting him to engage in activities. As a non-verbal child who relied heavily on connection and guided interaction, this lack of inclusion was deeply troubling. In the weeks leading up to the termination, he began refusing to enter the centre—lying down outside the door and resisting going in. In retrospect, this behaviour now aligns with the lack of support he was receiving. After moving to a new daycare, staff immediately recognised that his spitting was linked to boredom, unmet communication needs, or lack of connection. They supported him appropriately, included him in activities, and the behaviour ceased completely. He has not spat once in nearly a year at his new centre. Based on the abrupt termination, lack of documentation, limited inclusion, and the overall handling of concerns by management, I cannot recommend this service for families seeking accountable, inclusive, and professionally competent care—particularly for children with additional needs.

This is the best childcare centre we’ve ever been to. Both my daughter and son go there, and my son is now so happy at drop-offs and no more struggles! The educators are amazing and always support their development. One day, my son came home and said, “I’m a big boy now, I’ll sleep without my dummy.” He used to need it for naps, but thanks to the kindy room educator, he gave it up so confidently. We’re really grateful for the care and support they give our children.

Our experience at south perth early learning school has been absolutely amazing, and we are so grateful for the love and care they have given our daughter. From day one, the staff made us feel like family, and it was always reassuring to know she was in such a nurturing and safe environment. Over the years, we’ve watched our daughter Aria grow, learn, and thrive thanks to the dedication and kindness of her wonderful teachers. The engaging activities, fun learning experiences, and warm atmosphere made every day special for her. She always came home happy and excited to share what she had learned. Now that she is starting school, we are filled with gratitude but also a little sadness because we know we will truly miss everyone. This place has been such a big part of our lives, and we can’t thank the team enough for everything they have done for our daughter. To all the teachers and staff—thank you for your patience, encouragement, and for creating such a loving space where children can grow. We will always have the fondest memories of our time here, and we hope to visit again soon!

We had both our kids there. Very good management and professional team.

Can’t recommend SPEL’s enough! My son started when he was about 18 months old and during his time was diagnosed with autism and SPELS have always created a great environment. Every staff member has been so great, I cannot fault them for anything during our time there. The updates you get during the day help so much for reassurance and knowing what to expect, and I have just noticed many daycares don’t use this function of the app. Have needed to leave due to moving out of the area and so sad to have to transfer my son but so grateful for the ladies that helped with my son’s development. Highly recommend!

Best centre in Perth! We have had a previous bad experience with another centre and were hesitant about going to another centre. Our daughter is clingy and gets separation anxiety, since starting at PELSWA she has been so happy. The staff are so attentive and caring; they keep you updated constantly. Our daughter is a fussy eater and they would try various different types to make sure she ate. Straight away they have helped us toilet training our daughter and the centre is immaculate, top of the art. It is worth the money and the best centre we have been to. Very happy! 10000x recommend

I really like taking my daughter to South Perth Early School, every day she comes home with new words, singing songs, she recognizes animals, they take good care of her. The teachers are very loving with the children.