When my twins went here it was a dreadful place. They kept on tripping over in the playground and injuring themselves, the playground was never closed off only promises it will be fixed in time, one kid even got her fingers trapped in the piano when left unsupervised to bang away at the keys.
The manager needed to get one over on me all the time, casual days booked and agreed to were cancelled at the last minute by her, and I wonder what response she'll come back with on this post. My twins hated it here, a bizarre building which was never designed for childcare, and I wonder how they would go evacuating all those children from all those rooms if there was an actual emergency. The stairs were a nightmare, an accident waiting to happen.
A couple of the women were lovely, while another got mean demanding I take my kid home after swearing she saw me give my child a Panadol at drop off when I didn't and rang me up once saying she couldn't settle one of them and to pick her up. I am not surprised she was upset in her presence as some people have as much warmth as an ice cube in an igloo.
FYI twins attended the centre about 3 yrs ago. A new manager came on at the time, which was the one responsible for cancelling days last minute. She kept on writing these messages against negative feedback instead of taking this negative feedback onboard and accepting that a client wasn't happy with the centre, some staff and safety concerns.
But seriously, how does a centre like this evacuate all these babies and children at a time of bushfire or building fire and where would they go if the trees are on fire around the building? I am surprised that the council has allowed this building in this location to become a childcare centre with this bush fire risk. How are parents supposed to be able to collect their children if the trees are on fire along the entrance? Have you asked the council whether they still consider the centre to be a suitable location? Perhaps in your response, you should address this rather minimise a client's experience wit the centre???
Response from the owner
10 Jul 2025
Hello Laura that’s very sad to hear, but I would like to ascertain when your twins were last enrolled at Coolfrogs. We have had a positive change in management which is reflective on the staff and the piano has not been in an educational space for over 2 years? We strive in achieving children safely and it is our main focus company wide. Finally on a positive note the toddler yard is newly renovated!
If your would like to talk to us about the issues raised in your review, please feel free to contact us directly.