For parents considering enrolling their child at Treetops Stepney, particularly Banksia House, I would like to share our experience.<br><br>Firstly, the educators are wonderful. They are caring, dedicated and genuinely attentive to the children. Our child enjoys attending and has developed strong relationships with his educators, which is the main reason we have continued his enrolment.<br><br>However, we have had some concerns regarding management, staff turnover, communication and the consistency of meals provided.<br><br>Our main concern has been the nutritional balance and variety of the children's meals. We noticed processed meats such as sausages, ham and bacon on the menu, as well as meals where the protein component was unclear. For example, pumpkin soup was served with crackers instead of the advertised garlic bread. We fully support vegetarian meals but believe these should also include adequate protein sources, such as lentils, beans or tofu.<br><br>We raised these concerns constructively, hoping to encourage greater variety and more balanced meals for all children. To management's credit, they acknowledged our feedback, reviewed the menu and proposed changes, which we appreciated.<br><br>Our disappointment arose during the follow-up process. When we requested written confirmation of the agreed changes, implementation dates and greater transparency about meals being served, communication was less clear than we had hoped.<br><br>In a subsequent response, the director stated that menus "cannot be developed around the preferences of one family alone." We found this disappointing, as our feedback was intended to address the nutritional quality of meals for all children, rather than request special treatment for our family.<br><br>We recognise that management has been dealing with staffing changes and appreciate the efforts made to address our concerns. However, we believe clearer communication and timely written follow-up would help build trust with families.<br><br>Another consideration is the fees. Treetops announced two fee increases within just over a month, on 22 June and 27 July 2026, citing rising costs and the need to maintain quality care. We understand these pressures and fully support fair pay for educators. However, given the increases, we would have hoped to see greater consistency in the overall service, particularly the meals and communication.<br><br>Overall, our experience with the educators has been very positive, while our experience with management has been mixed. We appreciate the care our child receives and acknowledge the steps management has taken, but believe there is room for improvement in communication, transparency and follow-through.<br><br>We hope this feedback is taken constructively, as we genuinely want to see the centre succeed and continue providing a positive environment for all children and families.

Such a beautiful centre and wonderful new management.

My son has been attending this childcare for six months, and we couldn’t be happier. The staff are absolutely lovely, always warm and caring. The play areas are fantastic and perfect for his endless energy. A special shoutout to Director Justine, who has been nothing short of amazing—always approachable and supportive. Highly recommend this centre!

Justine and the team are amazing! We miss them a lot x

Treetops Stepney is simply outstanding! The entire team have taken magnificent care of both our boys for a number of years now. The quality of care and the flexibility they have been able to afford has made our lives much easier than anticipated. As parents we have regularly been taken back with the affection and care shown. As a result, they both love daycare days and we as parents know when we drop them off, they are safe, happy, and engaged in the brilliant programs Treetops offer. We couldn't recommend Stepney more highly!

Justine and the Team at Stepney have been amazing. We have constantly changing support from our family and no matter the situation the team are always willing to help and make room for our little man. We are very appreciative of them and their support over the last 12 months!

Absolutely love it. The staff are lovely and have been so good with my little one. We have moved from another childcare and he has settled in so well here. The facilities are lovely and the outdoor area is incredible. Highly recommend. Also my son is finally sleeping and eating at childcare !

High staff turnover. The Manager (not the director) in Banksia house can be defensive when offered feedback which resulted in us moving our son after 6 months, to another centre. Otherwise lovely facilities, food and well spaced areas.

Treetops Stepney is an incredible centre with amazing staff. I honestly knew everyday my daughter attended the centre she was happy and in good hands. The relief as a mother to know she was in a centre I could trust with her wellbeing and happiness made returning to work easier. She ran into childcare every morning and made real connections with staff and other children. Thanks Treetops, you set the bar high!

Amazing people! Thank you for going far and beyond! Justine and Vejita are both angels! Thank you to you both and the team.