See what their management say as below, they always try to educate not only kids, but the parents as well.<br><br>Dear Families,<br><br>At our service, the safety, wellbeing, and happiness of every child is our highest priority. Our Educators work diligently each day to provide a safe, nurturing, and supportive environment for all children in our care.<br><br>We understand that receiving calls regarding your child's illness, injury, or wellbeing can sometimes be frustrating or inconvenient. However, please be assured that our Educators are following established policies, procedures, and regulatory requirements designed to protect the health and safety of all children, families, and staff.<br><br>Recently, we have experienced instances where Educators have been spoken to in a rude, aggressive, or disrespectful manner. While we appreciate that families may have concerns or questions, we expect all communication with our team to remain respectful and courteous at all times. As this type of behaviour will not be tolerated.<br><br>We encourage open and constructive communication and are always happy to discuss any concerns you may have. If you wish to discuss a matter further, please speak with management so that we can work together to find a positive resolution.<br><br>Thank you for your understanding, cooperation, and continued support in helping us maintain a respectful and positive environment for our children, families, and Educators.<br><br>Kind regards,