My children no longer attend woodlands Sunbury and once I left I realized just how poor it was. Very high turnover of staff and a lot of male students passing through. Lack of communication all around. Head of education at the time (2023-2024) was pushing her own personal agenda on the centre. I did experience some awesome individual staff members during our time here but the good ones don’t last long. A lot of the positive reviews come from staff members working at the center or family members of staff.

The past year all we have had is problems with woodlands Sunbury. Firstly They have given my child a food allergen when brought up on numerous occasions it was downplayed, brushed aside and poor excuses each time. My son has spent days sitting isolated in a corner (this was communicated to me by the room leader only after I requested a meeting 6 weeks post the first incident. I requested this meeting as my son started to become very anxious and having panic attacks prior to and at drop off) when we would pick him up at the end of the day we were told he has has a good day and no problems. The acting centre manager at the time told us many lies during a notification of a severe complaint. The acting centre manager is still in leadership when she should have been stepped down. They have been negligent quite a few times. We had enough and removed our children due to safety reasons, they still made us give notice (even when it was a negligent reason) then after the notice period took money out of my account again. The staff turnover is honestly appalling, never know who is looking after your child. And staff turnover says a lot about the centre. The centre constantly smells of urine and faeces so their hygiene standards are appalling. After speaking to others in the community I have heard so many other horror stories about Woodlands! Seriously disgraceful they can still be open with how they do business. If you want an environment that nurtures your child I would be looking elsewhere. They do not pride themselves on any standards, they do not have your children wellbeing at heart and safety is not a priority.

I am absolutely appalled by the lack of professionalism and care shown at Woodlands Sunbury. This centre has repeatedly demonstrated a shocking level of neglect and mismanagement. Children with known food intolerances have been given food they should not have been eating — despite this being clearly communicated multiple times. The health and wellbeing of the children are not being prioritised, and this is simply unacceptable. There have been alarming incidents where children were handled roughly, and when these concerns were raised, they were either downplayed or completely dismissed. The communication with parents is virtually non-existent — unless we chase them up, we are left completely in the dark. Staff turnover is out of control. Educators come and go constantly, and as parents, we have no idea who is looking after our children from one day to the next. Emily, the acting manager, is completely unprofessional using emojis in emails about serious matters. She treats serious issues as if they are jokes and fails to take accountability or provide reassurance to concerned parents. That’s if she even responds to these matters. Her dismissive attitude only adds to the growing lack of trust we have in the centre’s leadership. I do not recommend this centre to any parent who values safety, consistency, and proper communication. This has been an incredibly disappointing and distressing experience.

Genuinely caring staff, well managed and run centre with a family feel and community focus. Look no further for top care for your kids. We have been part of the Woodlands Community for over 4 years and love the way the educators treat our kids like their own.

Woodlands Sunbury has been truly incredible with my children. The team is always so warm, welcoming, and supportive, consistently going above and beyond to be there for them.

Woodlands an amazing service with May as Director. The communication is amazing and the staff are so kind and made us feel welcome.

Both my children have recently had new lead educators joining. We had clear communication about who they were and when they were starting. I have been very happy with both Sukhdeep and Chantel. Myah is learning so much and has even started walking. Kaiden has been speaking so much more and I feel he is becoming more confident since Sukhdeep has started, this brings a lot of comfort to my wife and I as Kaiden has additional needs, so to see the relationship already forming after a week speaks highly. Thank you Woodlands for loving our babies.

We have had a really lovely experience at Woodlands. Like I imagine most parents are, we were dreading sending our 16 month old to daycare. However, Woodlands made the transition very smooth - he was eating and sleeping straight away and it didn't take long to get into the new routine at all. Our son has a vegan diet, and Woodlands have catered to this perfectly - the variation of food provided has been amazing and something we'd struggle to do ourselves at home! I would recommend doing a tour and checking it out if you are sending your child to daycare in the area.

My son has been at Woodlands Daycare and kinder for over 2 years and the experience has been consistently positive. The educators take great care for the children and provide regular updates on how they are doing. I highly recommend taking a tour if you have a little one!

Really friendly and caring staff.