DO NOT SEND YOUR CHILD TO THIS CENTRE.
We were unfortunate enough to have had to send our son here. Worst decision we have made. I spent a long time contemplating whether to write this review. But given the large number and severity of the concerns i had, i thought it would be best if i did leave a review.
Below is all based on my personal experience and summarises my honest opinion of my experience at this centre.
My opinions/ personal reasons are as follows:
1) UNHYGENIC: This centre is extremely unhygienic. I had issues regarding hygiene, which I raised with Connie (Centre Manager). She promised me it would be taken care of. But that was a lie because their unhygienic practices repeated twice following my complaints and following false promises from Connie that she had taken care of it. There was always a new excuse as to why she wasn't able to solve these trivial but important hygiene issues.
2) RUDE STAFF: With the exception of a couple of staff, the rest were extremely incompetent or rude. Every morning when I went to drop off my son, the teachers couldn't care less if I was there or not. Not even a simple smile or a good morning. In the evening, I wouldn't get even a simple debrief. Quanita was by far the worst. She was a bully. Extremely grumpy and would yell at kids for no reason (I happened to overhear her yelling at a child just because the child was looking at a fish in the aquarium). Even when I asked her how my sons day was, she would just say "fine" and walk away. I raised this with Connie, who said she will "raise it in staff meeting". But nothing changed. If you have Quanita as your teacher, I would request you to ask that she is NOT involved in your child's day. Plus, everytime I saw her, she would just have 1 child on her lap and would be slouching/sitting down doing nothing. This happened every day without fail.
3) LACK OF MEALS: I don't know if this is a cost saving strategy but the meals were below average. They will tell yoy their meals are nutritious and balanced. But they are not.
Additional, this centre consistently lies about what and how much they fed my son. My son would be starving when I picked him up, everyday! At best he would eat some dry rice crackers the whole day, which was ALWAYS the afternoon tea menu. I also spoke to other parents who expressed similar concerns about their children coming home hungry. I expressd my concerns with Connie about meals, who again, surprise surprise, lied about the fact that she would keep an eye. Because nothing changed in the 12 months we were there.
4) NO CURRICULUM:
I dont know if they dont have curriculum or that they just lack ability to implement. They promised us that they would provide targeted teachings to our son with dedicated learning stories once a month/2 months. We kept our son there for 12 months and we had 1 learning story. We told them our sons interests and not once did they extend on his interests (they promised they base their teachings on individual child's interests by extending on them when we signed up). Infact, I don't believe they did this for any child because they just rinse and repeat same things over and over again every month. They simply have no idea about educating and is just a glorified babysitting service.
Don't make the mistake we made. In our opinion, there are plenty of other centres around this area that are significantly better than this poorly managed, poorly run centre.
I have also recently filed a formal complaint against this centre with the governing body (ACECQA & Department of Communities)
Response from the owner
11 Apr 2023
Hi, this is the second 1 star review in a week from someone we can't find on our system, we have no records of these issues ever having been raised with the centre, please get in contact with the centre directly if you would like to discuss this further.