I have been a family at Bloom Beechboro from the start, and I have always put my child’s wellbeing first, greeting staff warmly and trying to build a positive relationship with the centre. Unfortunately, recent experiences have left me deeply disappointed and hurt.
However, my experience with management has been quite the opposite. When I raised a genuine concern regarding my son’s care, I approached the assistant director with respect and good faith, clearly stating I was not accusing anyone but wanted management to handle the situation professionally. Instead of support, I was met with dismissiveness and personal assumptions about my home life that had no place in this discussion.
What was most upsetting was a comment implying that “we don’t know what’s going on at home,” which shifted focus away from the actual concern and felt like an unfair judgment of my family. Despite raising this serious issue, I was never offered an apology or any meaningful acknowledgment. Instead, the response was that the assistant director “is training,” even though the centre publicly stated she brings valuable experience to the role — a contradiction that felt inconsistent with what was publicly stated.
Additionally, I was told I should have brought my concerns to another manager rather than the assistant director, which seemed unreasonable given the information I had and the fact that the assistant director was actively managing my child’s care. What's even more upsetting was being told that I would not receive an apology for the hurtful comment made about my family.
Throughout this process, I felt dismissed and unvalued as a parent. The only time I was truly acknowledged was after raising concerns, and even then, it felt more like damage control than genuine care. This experience has taken an emotional toll on me and made me question how my child is perceived and cared for at Bloom Beechboro.
While my son has grown and made friends here, and I appreciate the hard work many educators put in, the lack of professional respect and transparency from management made it impossible for me to continue feeling comfortable entrusting them with his care.
I want to be clear: I am sharing my honest experience to help other parents make informed decisions. I hope the centre takes this feedback seriously and improves their communication and respect towards families.