The educators at The Grove Early Learning were wonderful, and my daughter loved attending the centre. We are grateful for the care and support they provided throughout her time there.<br><br>Unfortunately, my experience with the billing process was frustrating. From the beginning, I experienced ongoing issues with the weekly direct debit amounts. I contacted the centre on numerous occasions, including by email, and while the management team attempted to resolve the issue, it sometimes needed to be escalated to the branch manager. Despite these efforts, the problem continued for an extended period.<br><br>My daughter completed kindergarten in December 2025 and moved to a state school. However, I was continued to be charged through January 2026, even though she was no longer attending. I contacted the centre by both phone and email and was initially advised that the issue had been resolved and that I would receive an update. I did not receive any further communication or a refund.<br><br>As I was unable to resolve the matter directly, I disputed the transactions with my bank. After completing its dispute process, the bank refunded the charges relating to the period after my daughter had left the centre.<br><br>While I appreciate that the funds were ultimately returned, I found the process stressful and time-consuming. I hope the centre reviews its billing and communication processes to help avoid similar issues for families in the future.<br><br>Overall, the educators provided excellent care, and my daughter had a positive experience with them. My concerns relate only to my experience with the billing and follow-up process.