As a parent and an early childhood educator myself I know how important it is to feel confident in the care and environment our children are placed in. After moving over from the other centre, I came into school road with some hesitation and some worries. We had been through two previous centres that just didn’t feel right, so my standards were (and are) high.
In the second week at the new centre, my son expressed that he was upset because he had been hurt. Naturally, I was very concerned and brought it straight to the attention of the director and educators. The response I received was nothing short of incredible. They listened, truly listened, to both myself and my son. They asked him to describe the children involved, offered to check the cameras, and most importantly, they spoke with the class about being gentle and kind. They then continued to monitor him closely, giving me regular updates both verbally and through their online platform throughout the day. They reassured me and showed me that my child’s wellbeing truly mattered to them.
What meant the most to me was that they didn’t brush off my concerns they acknowledged them, looked into them thoroughly, and followed up consistently. That gave me an enormous amount of trust in their team.
Now, just a short time later, my son absolutely loves going to daycare. Every educator knows his name, and he has formed beautiful bonds with many of them. He looks forward to walking in each morning, saying hello to everyone in the office, and jumping into his day full of fun and adventure. He gets to dig, explore, play, run, and just be a child and that’s exactly what I wanted for him.
I pick him up every day and he’s usually covered in dirt, paint, or water which, to me, is a sign of a day well spent! He’s always engaged in something playing hide and seek, building something, or doing water play often not just with his key educator, but with many of the staff. I consistently see the team genuinely interacting with the children, and it’s clear they love what they do.