I am very disappointed with the way this centre handled our enrolment process. From the beginning, we clearly explained that we do not receive any childcare subsidy, and on 3rd October the centre confirmed the fees in writing. Based on that information, we visited the service twice and confirmed the enrolment for our twins. We were also told that the agreement would be sent to us two weeks ago — but we received nothing. There was no communication, no follow-up, and every update only came after we repeatedly emailed and called. After two weeks of silence, they suddenly asked us to call again to “discuss the fees,” which should have been clarified at the start. If there were changes or uncertainty about pricing, it should have been shared honestly and transparently. Because of this poor communication and lack of professionalism, we wasted valuable time when we could have secured a place elsewhere. This is not about the money — it is about trust, respect, and good organisation, all of which were missing in our experience. I hope the centre improves its communication so other families do not face the same disappointment.

We love Exploring Hub. My son loves all his educators, looks forward to each day to see his friends and educators. The educators are gentle, kind, caring and loving, they're always greeting him. The environment and education is fun and interactive, my son loves to recall his day and looking at the daily journals that gets posted. I highly recommend Exploring Hub

Exploring Hub is nothing but the best for young children. Their staff are professional, caring and kind. All of mine have gone there and we have never had to think twice. Their staff is like family to us now. The facility at Balmoral St is large and open with lots to do for young minds. If you want a nurturing environment where your child will flourish, look no further. Thanks Exploring Hub for letting my children build a strong foundation for their school journey and life :)

Great preschool, I have two boys that go here and they love the huge sandpit. All staff are amazing, loving and caring. 100% recommend

Very friendly staff

This centre has been absolutely wonderful and the staff are friendly and great with the kids, both my kids love it there! My son went from crying when he started to now hugging the teachers before he leaves everyday and asking to go there all the time and has gained so much confidence and independence from the support of the teachers. I’m so glad I found this centre for my kids

Not good. My son got so stressed after going there. I don’t what happened but he is not the same happy baby anymore. He used to go to a different day care before this and always happy. Now I stopped sending him here and started somewhere else. He is so happy and returning to happy baby like before. My biggest regret ever to send him to blitz kids.