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First Connections Academy for Kids Edmondson Park

6 Alberry Road, Edmondson Park, NSW, 2174 view map
5.0

Care Type:

Long Day Care

Hours:

7am to 6pm

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Address:

6 Alberry Road, Edmondson Park, NSW, 2174

First Connections Academy for Kids Edmondson Park Reviews (41)

5.0

Rating Score

Tina Le image

Tina Le

Dec, 2025

I am writing this review because I feel genuinely devastated and extremely frustrated by my family’s experience at this centre. Over just nine weeks, my 27-month-old child has had six incidents — six times I received a call or report telling me my child was hurt again. As a parent, it’s impossible to describe the stress, fear, and heartbreak that builds each time you’re told your toddler has been injured yet again. What made everything even worse was the centre’s response. Every time I called to ask what happened, I was given the exact same excuse: “kids are fast" from the educator and Director of the Centre. After the third, fourth, fifth incident, hearing that line felt like a slap in the face. Rather than showing concern, responsibility, or any plan to improve supervision, it felt like they were brushing my child’s safety aside as something trivial. But the final incident was the moment my trust completely broke. When I spoke with the room team leader , instead of empathy or understanding, I was met with an attitude that made me feel as though I was the problem — as if I was “overreacting” for simply wanting to know why my child keeps getting hurt. That interaction left me feeling shocked, disrespected, and honestly, deeply upset. No parent should ever be made to feel guilty or unreasonable for caring about their child’s wellbeing. Six incidents in nine weeks is not normal. It is not “kids being fast.” It is a clear sign that something is seriously wrong with the level of supervision and the attitude toward safety — and the dismissive way my concerns were handled only made the situation even more painful. I am posting this review so other parents are aware of what we experienced. My hope is that the centre takes this feedback seriously and commits to actually improving their supervision, communication, and empathy. Because no parent should have to feel the way I did — anxious, unheard, and completely let down by the very people entrusted with their child’s care.

rajat pal singh image

rajat pal singh

Oct, 2025

Amazing centre! Love the way educators treat my child and really appreciate their efforts 😃

Joanne Holman image

Joanne Holman

Oct, 2025

We’ve had such a wonderful experience with this centre. The educators are caring, attentive, and always take the time to make sure the children feel safe, happy, and supported. Communication with families is excellent, and it’s clear the team genuinely cares about each child’s development and wellbeing. It’s such a comfort knowing our child is in such good hands every day!

Response from the owner 29 Oct 2025

Thanks Joanne, we appreciate your kind words.

About First Connections Academy for Kids Edmondson Park

We are a 96 placed Childcare Service in Edmondson Park, all Nutritious meals are provided, as well as nappies
Our centre provides a high quality care to children aged 6 weeks to 6 years old. 

, Please call us on 0472 552 204 OR 8897 7711 to book a tour

Services Provided by First Connections Academy for Kids Edmondson Park

How First Connections Academy for Kids Edmondson Park Compares

with Edmondson Park, 2174

Reviews

Above average

First Connections Academy for Kids Edmondson Park

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5/5

Suburb Average

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5/5

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Price

First Connections Academy for Kids Edmondson Park

Contact Centre

Suburb Average

$138

NQS

The National Quality Standard is an industry benchmark defined by the government.

First Connections Academy for Kids Edmondson Park

Provisional

Suburb Average

Meeting

NQS Rating Breakdown

Overall

Provisional

Educational Program and Practice Provisional
Children's Health and Safety Provisional
Physical environment Provisional
Staffing Arrangements Provisional
Relationships with children Provisional
Collaborative partnerships with families and communities Provisional
Governance and leadership Provisional

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First Connections Academy for Kids Edmondson Park