UPDATE: This review relates to Goodstart Browns Plains – Wembley Road. I originally posted it against the other Goodstart centre in the same complex by mistake.<br><br>I’m very disappointed with how management handled concerns during my son’s enrolment.<br><br>One major issue began when I emailed the centre after pickup because my son had a noticeable red mark and skin irritation on the inside of his arm. I simply asked whether staff knew what may have caused it. I did not accuse anyone of hurting him—I was asking a reasonable question about an unexplained mark on my child.<br><br>Instead of directly answering whether anything had happened during the day, the conversation was shifted to a jewellery policy. Management said the policy had come through on 1 May but had only just been reviewed approximately 18 days later. I was told they had been reviewing risk assessments and that jewellery had been identified as an issue during that process, but this still did not answer my original question about my son’s arm.<br><br>Another staff member then became involved and was described as the centre’s “Safety Champion.” I had to ask who she was, why she was involved and what her role was in relation to my son. My son’s father was also copied into the discussion, even though my original email was simply asking whether staff knew how the mark occurred.<br><br>This became a recurring pattern. Whenever I raised a concern or asked the centre director a specific question she could not answer, it appeared to be palmed off to her second-in-charge or another staff member. Rather than receiving a clear answer, I would often be given another form, risk assessment or piece of paperwork to complete. This made straightforward concerns unnecessarily complicated and placed more work on me without actually resolving the issue I had raised.<br><br>I also made a complaint after a $100 account cap was added without my knowledge or clear authorisation. Goodstart later acknowledged that the cap would normally be applied at the commencement of enrolment, that this step had been missed and that the change may not have been clearly explained to me. However, my specific questions about who applied it, when it was applied, where I had authorised it and when I was informed were still not answered.<br><br>There were also issues involving a credit being transferred between Goodstart accounts and ongoing confusion about fees and account balances.<br><br>After raising concerns, I felt the atmosphere towards me and my son changed. There were occasions when staff appeared cold or dismissive. I observed my son being left out while other children’s names were called and they were given high-fives. He was also returned to me with food still covering his face, and on another occasion staff laughed while telling me he had fallen asleep while eating.<br><br>Some educators were caring, and I understand childcare environments can be busy. However, management’s lack of direct answers, poor communication and repeated redirection of concerns caused me to lose trust in the centre.<br><br>Parents should be able to ask clear and reasonable questions about unexplained marks on their child, centre policies and account changes without being passed between staff, given additional paperwork or made to feel that their treatment changes afterward.

I truly couldn’t have asked for a better child care centre for my son. He has ADHD, and the level of understanding, patience, and genuine care shown by the staff has meant more to our family than words can express. Their knowledge and support are second to none, and they have gone above and beyond to help my son feel safe, understood, and confident every single day. Every staff member is incredible — from the office team to the educators in every room — and it’s clear how deeply they care about the children and families they support. After a very difficult experience with a previous centre, moving my son here was the best decision I have ever made & I will be forever grateful for everything they’ve done for us. I cannot recommend this centre highly enough.

Our daughter HayHay has just started at Goodstart and the transition from a clingy mama and dadas girl was a breeze with our team here GS Brownsplains. In a short time she has become very comfortable with her educators and the environment. She has been thriving and chatting away about how much she loves her teachers and all the fun things they do. We are helicopter parents, like any parent you just want to know your child is safe and happy. GS Brownsplains have given us this reassurance and more. Thank you for being kind and patient with us too. Highly recommend.

I highly recommend this daycare! In the few short years my son has attended, he has had the most incredible experience. The kindness, care, and warm, nurturing environment has helped him thrive in so many ways. I’m endlessly grateful to Miss Di and Miss Kelly for creating such a safe and supportive space where he’s been able to grow his confidence, curiosity, and social skills. All the educators are genuinely amazing and compassionate, making the daycare feel like a true second home for our family.

Amazing daycare centre. The staff are fantastic, and they genuinely care and want the best for your children. My children have attended since nursery through to kindy and the staff have become like a second family. I am so grateful for them. Highly recommend.

I cannot recommend this centre enough. I’ve had both my boys attend since nursery and they have always gone above and beyond for all the children. The staff are highly professional and most lovely people I’ve ever met. I adore this centre and recommend to everyone.

Great Daycare centre and great staff, we’ve had 2 children go there with one who still attends. Would highly recommend them to anyone looking for a “Goodstart” in their children’s education.

The Wembley road centre (one back from corner) is amazing. Both my girls went and go there and couldn't be happier. They totally accommodated their needs both nutritional and behavioural. They loved/love going there and love the staff, the staff are very professional and friendly, couldn't recommend highly enuff...

Amazing staff amazing daycare. I Would recommend this daycare centre to anyone. I'm quite a stressful parent and I feel comfortable everyday Leaving my child.

Our daughter attended this centre and the staff are so on to it in terms of allergies and making sure they are across the children's needs. Amazing centre director Mel, could not fault. The kindy team Miss Di and Miss Kelly and others are incredible and my daughter just adores them.