Address:
21 Renshaw Street, Cranebrook, NSW, 2749
Hours:
Not Available
Vacancies
No Vacancies
This centre has no vacancies, for future availability enquire with the centre, or join our waitlist.
Address:
21 Renshaw Street, Cranebrook, NSW, 2749
Rating Score
Danny Bhoy
I’ve had two of my children attend Bright Minds Academy Waterside Childcare Centre, and I couldn’t be happier with the experience. From the moment we enrolled, the staff have been warm, professional, and truly dedicated to nurturing each child’s growth. The educators take the time to understand my kids’ individual needs and interests, which has made a huge difference in their development and happiness. The centre’s flexible hours have been a lifesaver for our busy family schedule, and the environment is always safe, welcoming, and stimulating. I’ve seen my children thrive with the engaging activities, and I appreciate that fresh, healthy meals are prepared on-site every day. Overall, Bright Minds Academy Waterside has been a fantastic place for my kids to learn, grow, and feel cared for. I highly recommend it to any family looking for quality childcare and early education.
Jordan Clout
1 star is too generous. Ridiculously poor communication. My wife and I toured Waterside for our daughter, nil issues. Sent email with enrollment forms to Cranebrook manager (stating we were happy with tour) who we had spoken on the phone to prior to tour, unaware there were two facilities in close proximity. Manager clarified that we looked at other day care and that they each had 1 spot available on a Monday (late August start). Happy to go ahead with Waterside. Manager said enrollment forms would be sent over to them. We didn’t hear anything for weeks. Called multiple times and finally got through, with Waterside saying they had not received our enrollment forms (AND NO LONGER HAD A SPOT AVAILABLE) and would look into it with Cranebrook Manager. Once again we hear nothing back for over a week so we assumed that they had forgotten or just not bothered. Fast forward to late August and we get debited a day fee for her first week after being told there was no spot. They had also debited funds for a bond and admin fee prior. We didn’t even know which day care they had enrolled our daughter in. - No confirmation email to confirm enrollment and start date. - No booking in of an introduction day as they claim is supposed to occur. They are happy to file the direct debt and commence taking our money but cant even tell us that our daughter is enrolled. Have immediately withdrawn her enrollment. I have no faith in my daughter being looked after at this place when they can’t even manage to do simple administrative tasks. DO BETTER.
Hi Jordan. Thank you for your time over the phone this afternoon. Once again I apologise for the negative experience had by your family; it is certainly not what we want for any family dealing with our services. I have processed a full refund for you. Should you have any further concerns or questions please do not hesitate in contacting me on 1800 290 999.
kyesha perry
Wouldn’t recommend enrolling your child the fees are expensive I constantly receive so many emails regarding the daycare fees then each time you dont put money towards the fee that day you get hit with $20 fee goes up everytime if your child has a cough or looks sick they cant go or you will get a call to pick your child up and if your going to to apply for CCS make sure you apply 6 months prior as you will have issues
Hi Kyesha, Thank you for your feedback. Unfortunately when a family does not pay their fees, as was the case with your enrolment, we will tend to send emails and contact the family to try and arrange for payment. Our $10 dishonour fee (not $20) for accounts that fail to make the required payment via direct debit is outlined in our fee policy and designed to deter families from failing to make fee payments and I hope you can appreciate also pays the bank fees we incur from this failed payment. Child Care is not free and while we appreciate the cost can be high for families, if you use the service we require you to pay the necessary payments. You chose not too, which is why your care at our service was terminated, leaving a debt with us behind. We take the health and wellbeing of all of the children we care for very seriously and of course we exclude children who are unwell. This again is clearly outlined in our policy. In reference to the CCS, yes this process can be timely however has nothing to do with our service but with Centrelink. Perhaps provide them with a review on your concerns here?
with Cranebrook, 2749
Above average
Bright Minds Academy Waterside
$106
Suburb Average
$105
Above average
The National Quality Standard is an industry benchmark defined by the government.
Bright Minds Academy Waterside
Meeting
Suburb Average
Meeting
