This service has consistently fallen below acceptable standards. The staff are frequently seen at the front desk gossiping, while the director appears to lack the ability to effectively organize her team. Educators are often sitting around instead of engaging with the children, and there is no structured school readiness program in the Wombat Room. On multiple occasions, I have witnessed children hurting each other without any educators present to supervise or intervene. These ongoing issues have prompted me to file a report with the Department of education in hopes that necessary improvements will be made. As parents, we invest in this service expecting a safe and enriching environment for our children, but this has not been the case.

⭐⭐⭐⭐⭐ I can’t say enough good things about this daycare. From the very first day, the staff have been nothing but kind, caring, and attentive. They truly treat the children like their own and create such a warm and safe environment. My son absolutely loves going, and I can see how much he has grown in confidence, learning, and social skills since starting here. Every day he comes home happy, with stories to tell and new things he’s learned. The teachers are always welcoming, patient, and professional, and it gives me so much peace of mind knowing he is in such good hands. It’s rare to find a place where you feel completely comfortable leaving your child, but this daycare is exactly that. We feel so lucky to be part of this community. Highly recommend to any parent looking for a loving and supportive place for their little one!

The love and care that is given to my child each and every day as he attends daycare is beyond what words can explain. I Have a great trust in the educator and management within this childcare facility. My son is in the preschool room and often merges with the toddler room for playtime and both rooms of an excessive Amount of resources to keep him stimulated and thriving throughout his day. Management are very easy to deal with. And if I ever have any concerns always respond in a prompt and timely manner. The educators and staff go above and beyond to make sure that my child feels loved and to make sure that any concerns I have an understood and listen to. The director of the centre is the most approachable person I have dealt with throughout my use of childcare and my son loves going each day to school to see what you activities to get to learn. I have no resistance in recommending this as a great day care facility for my child and for future children who are looking to be enrolled.

The meals hereare fantastic! As a parent, it's such a relief knowing my child is eating healthy, balanced, and freshly prepared food every day. The new chef does an amazing job creating a variety of meals that the kids actually enjoy. My child always comes home talking about what they ate especially the pasta days! So grateful for the care and thought put into the menu. Great work guys wish my child ate my food hahah

We've had a great experience with Woongarrah. The staff are warm, caring, and professional, and our child has really thrived since starting here. It's comforting to know they are in a safe, nurturing environment where they’re learning and having fun every day. Highly recommend to any parents looking for quality childcare! Plus our child absolutely loves the outdoor space :)

Leaving our child in care for the first time was a big step, but Woongarrah ELC made the transition so easy. The educators are caring, approachable, and always put their hearts into everything they do. Management is warm and supportive, often out in the rooms helping alongside the team. We love the regular updates, first-day check-ins, and weekly communication that keep us informed and reassured. Couldn’t be happier to be part of the Woongarrah ELC community!

Both of my children have been attending Woongarrah ELC for some time now, and I honestly couldn’t be happier with the experience. From the very beginning, the staff I have dealt with have been friendly, kind, welcoming, and genuinely invested in my kids wellbeing and development. The growth my wife and I have seen in both of them since starting here has been nothing short of incredible. Compared to previous centres we’ve tried, the difference is night and day, their confidence, social skills, and learning have all grown exponentially. It’s clear that the educators my kids have had across multiple rooms have taken the time to nurture each child individually while also fostering a fun, safe, and engaging group environment. The communication from the centre for me has been fantastic, and I always feel reassured knowing that my kids are cared for. I can see how much they enjoy going, days they don’t go they are asking to go to school and see their friends, which says it all. The only issue I’ve found is sometimes having to wait at the front door to be let in from time to time but it has never been excessive. I highly recommend Woongarrah ELC to any parent wanting the best possible start for their child’s early learning journey.

Woongarrah ELC staff are absolutely amazing and supportive to me and my little family. My Son has been going there for a while and we are so proud of how far he has come in the last few months with his speak, reading and writing.

When I viewed this service, the staff all looked stressed and their behaviour towards the children was really unprofessional. Staff were just sitting down not interacting with children, and crying children were left unattended. The children appeared bored due to lack of resources in the rooms, this was noticable in the outdoor environment also. Staff outside were chasing after a child who was continuously hurting other children and that was a big red flag in my eyes. This didn't reassure me that my child would be protected here if I went forward with enrollment. The communication with the service took weeks to get any response to emails or phone calls, I had to keep chasing them up to hopefully hear anything back from them. I'm glad I didn't go forward with enrolling my child here, after doing research it was definitely the best idea to steer clear of Woongarrah ELC.

Approach with caution! Some of the staff have been lovely to deal with however the overall management and standard of care of this centre is far below where it needs to be. We have had MULTIPLE instances of our son being exposed to food that he is anaphylactic to since he has been in the care of this centre, and has had multiple WEEKLY instances of being attacked by other children with no behaviour management plan put in place one of which is the child of a staff member. As disappointing as this is, when we made the decision to escalate this to the department of education and withdraw our son, the response from the centre was dismissive and further confirmed that the centre management is either unwilling or simply unable to address these issues and bring the centre to a standard of acceptable care. If you do your research you will find the staff turnover in this centre has been significant and the standard of care at least in the rooms we have had exposure to is simply unacceptable.